products whats-new 
kommunicate
JULY 6, 2023
More details about our major product updates here: 1. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now. Campaign Messaging feature : The campaign messaging [.]
kommunicate
DECEMBER 16, 2023
The post Here’s Whats New From December 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. Multilingual capabilities on Document Scanner and Website Scraper: We are excited to announce that we have made our Document Chatbot Trainer & “Web Chatbot Trainer” multilingual.
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ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
JUNE 2, 2024
I have added my comments about each article and would like to hear what you think too. From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time! What is an awkward customer? Here are five ways.
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Read the report to find out what was uncovered. To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies.
Beyond Philosophy
JUNE 6, 2024
AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it. For many of us, experiencing generative AI for the first time in late 2022 or early 2023 was an eye-opener for what is possible for customers and employees. I couldn’t agree more.
kommunicate
JUNE 2, 2020
The post Here’s What’s New from May 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. On the other hand, we are also doing our best to keep our dreams alive by putting more effort to build the world’s best customer support suite. Yes, you heard it right.
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
As companies continue to seek every competitive advantage available, organizations must explore new opportunities and ways to increase productivity in our modern contact centers. With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged.
Advertiser: ZoomInfo
Analysts and professionals alike tend to argue that account based marketing (ABM) is not new. So, what does ABM look like in 2022? In just 90 days, we were able to increase our pipeline by 114% and the customer base for this particular product by 30%. On the surface, this is an accurate statement.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future. We will discuss: New consumer research: How are your customers' expectations changing?
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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