products integrations 
Totango
NOVEMBER 8, 2023
Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?
JustCall
JANUARY 23, 2024
JustCall’s CTI App is currently available on AppExchange at the JustCall integration page. It empowers sales and support teams to be more productive and work efficiently with contact center features like click-to-call, SMS logging, a native power dialer , and more.
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CSM Magazine
APRIL 6, 2023
Calabrio , the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated.
Cisco - Contact Center
SEPTEMBER 13, 2023
In today’s interconnected world, where cyber threats are evolving at an alarming rate, cybersecurity has become a paramount concern for individuals, businesses, and governments alike. The landscape… Read more on Cisco Blogs
Advertiser: ZoomInfo
When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. Leading integrations that fit directly into your CRM and workflow. The result? Less organization, more confusion, and fewer deals closed. Combatting low adoption rates and data quality.
Ameyo
APRIL 13, 2019
Having said … Overcoming Agent Productivity Challenges with Computer Telephony Integration Read More » The post Overcoming Agent Productivity Challenges with Computer Telephony Integration appeared first on Ameyo.
Ameyo
MARCH 7, 2019
Having said that, we can deduce the worth of investing in your agent’s productivity. The post How CRM Integration Boosts Agent Productivity? But, only a happy agent can drive contextual conversations to increase customer satisfaction, hence a happy customer. appeared first on Ameyo.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: ZoomInfo
Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. Critical integrations that fit directly into your sales processes and workflows. So what’s the problem?
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. How community has become integral to the MURAL strategy. So, how did they do it?
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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