Product Updates

Leveraging New Zapier Triggers to Seize Every Call and Opportunity

We’re excited to unveil enhanced capabilities being added to the JustCall x Zapier integration. Our native integration with Zapier helps create seamless and automated workflows across various business applications your cloud phone system is linked with. The updated JustCall x Zapier integration is designed to boost productivity and optimize customer communications.

The JustCall-Zapier integration lets you seamlessly connect your virtual phone system with your CRM, helpdesk, and other business tools thus helping you to manage all business conversations with ease.

Read further to learn more about what’s new with the integration and how businesses can benefit from it.

Updates to JustCall x Zapier Integration: Introducing New Triggers

The recent improvements to the integration of JustCall with Zapier enable users to start workflows based on new calls or to follow up on missed calls with automated SMS. This capability ensures that companies can avoid missing any calls or opportunities.

“We are absolutely thrilled about the strengthened JustCall x Zapier integration, as it unlocks a new path of seamless business workflows to enhance overall productivity,” said Jason Ashman, Senior Director of Strategic Alliances at SaaS Labs. (SaaS Labs is a parent company of JustCall).

Let’s delve into the features:

Incoming Call Trigger

With the new ‘Incoming Call’ trigger, Zapier will trigger predefined workflows every time a user answers a call. In response, agents can prompt multiple automated actions such as adding the new contact to a Mailchimp subscriber list, or logging the start time in a Google Sheet. Instead of manually performing these tasks, agents can save time with automated workflows using the Zapier integration with JustCall.

Missed Call Trigger

The ‘Missed Called’ trigger enables Zapier to set off user-defined workflows in response to a missed call. This means, you can trigger follow-up actions automatically in response to missed inbound calls. For instance, the Zapier x JustCall integration can be used to send an SMS to the caller, assuring them that an expert from the team will reach out to them soon.

Key Integration Benefits of Multiple Triggers

The multiple trigger and action combinations across business applications help businesses to take their service and productivity one notch up.

1. Automate Repetitive Tasks, No Coding Required

Enjoy no-code automation. Build automated workflows between JustCall and your favorite tech stack, in just a few steps.

2. Build Custom Workflows, Save Time

Never miss out on a lead or an opportunity. Easily monitor your business-critical workflows with Zapier. Save time for important tasks, and increase team productivity while delivering a personalized CX.

3. Deliver Superior CX with Automated Actions

With the new workflows, users can get all after-call data by connecting their calling software with CRM or can customize actions like sending out an automated call rating link or a subscription link. With the missed call workflows, reps will never miss out on opportunities through the cracks even if calls are missed as an automated SMS assures the caller that they will soon receive a callback. This enhances the customer experience as well.

3. Connect JustCall with 5000+ apps, Access Auto-synced Data

Automate workflows and move data across 5,000+ apps. For every call made or received via JustCall, Zapier integration automatically records all crucial information for you. Automatically log all call activities, texts, call recordings, and voicemails under your contacts and stay updated.

4. Boost Agent Performance

Track calls made and received via JustCall, and monitor agents’ performance in real time. Utilize automated reports or insights to gain valuable performance metrics

5. Streamline Customer Engagement Efforts

Automate texts at various customer touchpoints throughout their journey. Greet every new client with automated text messages. Send out an automated text message once a conversation ends on JustCall. Follow up with customers by sending text messages after a successful purchase. Customer engagement efforts can help you go a long way in building a loyal customer base.

6. Enjoy the 14-day trial

You can sign up for the 14-day free trial or take a free trial to explore the core as well as premium features and endless capabilities of JustCall-Zapier integration

The Road Ahead

We are committed to continuously enhancing the JustCall x Zapier integration with exciting plans for the future. Stay tuned for more updates and feature releases that will take this integration to new heights.

“With the addition of the two new triggers, we are taking customer experiences to new heights. This integration empowers teams to focus on what truly matters – building strong relationships and delivering exceptional CX with its seamless automation and personalization capabilities. JustCall x Zapier is a true game-changer, providing unmatched efficiency and user experience for businesses,” said Jason Ashman.

Discover the Power of JustCall x Zapier Integration Today

It’s time to transform your business communication experience with JustCall x Zapier integration. Automate critical workflows, personalize communication, access centralized data across apps, and boost productivity with the powerful JustCall x Zapier integration.

Get started with the JustCall x Zapier integration today. If you’re not using JustCall, sign up today. Get started for free – get started in minutes.

If you’re a JustCall user, here’s a step-by-step process on how to connect JustCall with Zapier– Click here

Gaurav is the founder and CEO of JustCall. He is passionate about making life easier for the sales and support community through SaaS software. A big believer in the Lean Startup methodology, he loves helping SMBs find frugal ways to grow their business. He frequently writes about the intersection of SaaS, Sales enablement and Customer Experience.

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