ShepHyken

APRIL 13, 2021

Slack provides a platform where users (both internal and external customers) can talk about customer challenges and solve customer problems together. Great customer experiences drive engagement, trust, and impact the growth and revenue of your business. Don’t just resolve your customers’ issues.

Customer Support 198

Customer Support Customer Experience Customer Service 198

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. We are thrilled to present a comprehensive platform that merges cutting-edge technology with exceptional flexibility.” BURLINGTON, MASS.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

Balto

JUNE 6, 2023

Only last January, Balto was the first real-time call guidance platform to reach 100M guided conversations. Today, companies of all sizes can produce basic AI,” Marc Bernstein, Chief Executive Officer and founder at Balto said. This milestone comes after a year of innovation and product growth.

Contact center software 83

Contact center software Contact Center Coaching Enterprise 83

Balto

MAY 14, 2024

The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations. I’ve been truly shocked by how fast automation is progressing.

Contact Center 52

Contact Center Enterprise Technology Sales 52

SharpenCX

AUGUST 31, 2021

A lot of data is coming in and out of your contact center platform throughout the busy day. A customized dashboard offers many benefits : Focused insights to improve training and coaching methods Compiled data to improve decision making Transparency to increase agent productivity Clarity around team goals and benchmarks.

Call Center 128

Call Center Metrics Benchmark Contact Center 128

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Chief Customer Officer 98

Chief Customer Officer SaaS Education Technology 98

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. The onboarding experience was in-depth and thorough.

Enterprise 109

Enterprise Customer centricity Benchmark Upselling 109

ClientSuccess

DECEMBER 21, 2021

These numbers are also shared with other departments, executives, and even board members to inform how the business is doing. ARPU: the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers.

Metrics 100

Metrics Upselling B2B SaaS 100

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. With the growing customer expectations, enterprises are under great pressure to deliver exceptional service.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

aircall

JULY 18, 2022

ET – Aircall, the business phone system , today announced that Michael Haske will join the company as Chief Executive Officer (CEO) effective September 2, 2022. Haske joins Aircall at a pivotal time as the company has recently reached centaur status with $100m Annual Recurring Revenue (ARR) and continues to expand globally.

SaaS 62

SaaS Marketing Management 62

The Northridge Group

APRIL 15, 2024

We like to look at this concern as more of the opportunity that exists, instead of a focus on losing jobs or AI replacing humans in their jobs, what if we use this as an opportunity for doing more – revenue growth without having to grow our expenses in lockstep?

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

ChurnZero

JANUARY 26, 2022

The ChurnZero integration with HubSpot allows users to understand the intricacies of how customers use your product and more accurately assess whether or not they are likely to renew, all while offering them the most personalized customer experience possible with relevant touchpoints. Production adoption. Engagement. Lifecycle journey.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

ClientSuccess

FEBRUARY 8, 2023

NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue. ARPU : the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers.

Metrics 75

Metrics Upselling B2B SaaS 75

CSM Magazine

MAY 23, 2023

Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success. The pivotal addition to the executive leadership team will streamline collaboration between technology and product teams to amplify Calabrio’s customer-centric mindset of efficiently delivering Calabrio ONE products customers love.

Customer centricity 52

Customer centricity Engineering SaaS Contact Center 52

Spearline

AUGUST 4, 2021

It may be numerous potential consumers who called to buy your product but received a “busy” tone and hung up, or even worse, current customers calling for technical assistance who couldn’t hear the agent became frustrated and hung up without getting a response. Sign up now to get a free trial of the Spearline Platform.

Interactive Voice Response 98

Interactive Voice Response Telecommunications Contact Center Education 98

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Chief Customer Officer 52

Chief Customer Officer SaaS Sales Upselling 52

Satrix Solutions

JULY 21, 2021

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. I predict within the next year Customer Success and Product will escalate their battle over customer engagement within their application. Product believes their ownership is necessary to ensure high quality user experiences.

Chief Customer Officer 78

Chief Customer Officer SaaS Customer retention Metrics 78

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team. Need help getting started?

Automotive 100

Automotive Journey mapping Self service Sales 100

Playvox

SEPTEMBER 19, 2022

84% of companies that work to improve their customer experience report an increase in their revenue. This latest development, a result of integrating our Prodsight acquisition into our Quality Management platform, is just step one in this journey. You may be wondering how something like AutoQA can improve efficiency.

Quality management 80

Quality management Management Contact Center Benchmark 80

Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. What Is SaaS Customer Engagement?

SaaS 97

SaaS Upselling Metrics Journey mapping 97

ClientSuccess

MARCH 2, 2021

This is especially true for Account Executives and Customer Success Managers – two roles that work extremely close with customers (and each other) and tend to be rolled into one when thinking about customer account management . eBook: Customer Success as a Culture: Sales Leaders Edition.

Accountability 62

Accountability Management Upselling SaaS 62

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. CSMs will evolve their skills and capabilities to meet the needs of customers and their executive teams.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CSM Practice

NOVEMBER 4, 2020

Manager, Customer Success Operations from Veriforce joined us in our recent Customer Success Executives Roundtable and discussed Proactive Customer Expansion Strategies. Veriforce harnessed two expansion campaigns: Blitz Adoption Campaign : High-touch focused campaign to enhance value perception and increase product and feature adoption.

Upselling 75

Upselling Sales Accountability Service level 75

CSM Magazine

JANUARY 11, 2023

SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. Medallia is a trusted partner to thousands of the biggest organizations around the world, helping them increase loyalty, trust, operational efficiency, and revenue. “We

Customer Experience 52

Customer Experience Employee engagement Contact Center Customer Care 52

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Following best practices to automate retention can optimize renewal rates.

Customer retention 94

Customer retention SaaS Best practices Upselling 94

Back Office Centers

DECEMBER 4, 2023

Your product range will be sold more simply and effectively if you Outsource Order Taking Services to call centres. Outsourced call centre services for receiving orders are essentially designed to maximize upselling for your product line. In this manner, calls about product or service inquiries might be turned into actual sales.

outsourcing 67

outsourcing Sales Transportation Finance 67

aircall

SEPTEMBER 7, 2022

Aircall is easy to get up and running, integrates with all your backend systems and provides the metrics you need to manage your business while improving your productivity and efficiency. I look forward to helping the team execute on their long-term growth strategy and continue to scale.” — John Kinzer, Board Member, Aircall.

SaaS 62

SaaS Finance Metrics Management 62

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Chief Customer Officer 52

Chief Customer Officer SaaS Education Technology 52

Education Services Group

MAY 23, 2022

While we’ve all been able to take advantage of content-rich virtual conferences over the last couple of years, it’s safe to assume we’ve also been eager to get back to shaking hands and connecting in more meaningful ways than a request on social media platforms. Focus on the Chief Revenue Officer. Don’t fall behind.

Upselling 52

Upselling Sales Marketing Management 52

3CLogic

FEBRUARY 28, 2024

Strategies not centering around AI and automation are quickly neglected by executive leaders. Continue reading to learn how and why GenAI-powered auto-call summarization helps increase agent productivity, drive process efficiency, and reduce operational costs. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

Totango

FEBRUARY 5, 2021

Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors. Demonstrating the value of Customer Success to executives is crucial. Start by considering what’s most important to your executives. KPIs to Share With Executives.

Customer centricity 72

Customer centricity Metrics Enterprise Feedback 72

Anexa BPO

JANUARY 17, 2023

For retailers, it provides a new revenue stream and helps offset the costs of running an eCommerce business. For example, Amazon has its own advertising platform (Amazon Advertising), while Walmart partners with several third-party providers to deliver advertising across its various properties.

Real estate 52

Real estate Advertising outsourcing Customer centricity 52

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. This is the official press communication concerning Hello Customer’s latest fundraising round.

SaaS 98

SaaS B2B Feedback Enterprise 98

ChurnZero

APRIL 13, 2021

According to the Chief Customer Officer Council , the CCO is “an executive that provides the comprehensive and authoritative view of the customer and creates corporate and customer strategy at the highest levels of the company to maximize customer acquisition, retention, and profitability.”. Build a profitable customer experience.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Customer advocacy Accountability 98

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. How to balance customer success and revenue in sales.

SaaS 64

SaaS Customer centricity B2B Best practices 64

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Education 52

Education Government Customer centricity SaaS 52

JivoChat

OCTOBER 10, 2022

They also earned twice as much revenue per employee and were almost thrice as likely to create jobs in the next year. Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes.

Enterprise 75

Enterprise Management Personalization Contact Center 75