PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.
Totango
SEPTEMBER 6, 2022
For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Makes a Great QBR?
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ClientSuccess
FEBRUARY 21, 2017
Salesloft is one of the fastest growing startup companies in SaaS today, due in no small part to Katie’s attention to detail and her wealth of knowledge in the customer success space. As the 7th SalesLoft employee, Katie has seen customer success scaling first hand from a small company to the fast-growth SaaS organization SalesLoft is today.
aircall
FEBRUARY 2, 2018
Especially at SaaS companies, support often means assisting customers “hands-on,” but house calls are simply out of the question (I need not enumerate the reasons why). GoToAssist lets your technical support representatives — literally — take control of the client’s computer.
SmartKarrot
JANUARY 5, 2023
Contribute technical knowledge and perspective to the customer support team and drive diagnosis and troubleshooting for technical support and user issues. Contribute to the creation of standard presentations and training materials for both internal and external audiences. Apply here: [link].
ClientSuccess
OCTOBER 2, 2019
The role is present in many businesses, but its goals are based on sales quotas, rather than an intimate knowledge of the metrics tied to a customer’s position in the marketplace. Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle.
SmartKarrot
AUGUST 3, 2022
Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase. You may not own a book of business personally, but you will directly engage with customers: relationship development, key presentation meetings, escalations, etc.
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