Customer Support Presentation SaaS Technical Support 
PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.
aircall
FEBRUARY 2, 2018
Especially at SaaS companies, support often means assisting customers “hands-on,” but house calls are simply out of the question (I need not enumerate the reasons why). GoToAssist lets your technical support representatives — literally — take control of the client’s computer.
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Kayako
JANUARY 7, 2016
We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Navsher Puar , Support Team Lead.
NobelBiz
MAY 16, 2023
Fast forward a couple of decades into the present day, and we get a completely different picture. To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. How Can Hosted Contact Centers Improve Agent Performance?
SmartKarrot
JANUARY 5, 2023
Contribute technical knowledge and perspective to the customer support team and drive diagnosis and troubleshooting for technical support and user issues. Contribute to the creation of standard presentations and training materials for both internal and external audiences. for access by customers.
NobelBiz
MAY 16, 2023
Fast forward a couple of decades into the present day, and we get a completely different picture. To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. How Can Hosted Contact Centers Improve Agent Performance?
Kayako
OCTOBER 13, 2016
In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.
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