JivoChat

JUNE 21, 2023

With each passing second, more people are joining social media platforms, resulting in over 50% of the population being active users, as per Social Pilot. Choosing the Right Platforms Selecting the appropriate social media platforms for your e-commerce enterprise can be time-consuming due to the numerous available options.

Analytics 75

Analytics Accountability Personalization Metrics 75

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. Vice President of Global Customer Success at Dynatrace.

Enterprise 116

Enterprise Education Best practices Customer retention 116

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective.

Accountability 110

Accountability Enterprise Marketing Management 110

DMG Consulting

MARCH 27, 2024

Enabled by the processing power of the cloud, next-gen WFM solutions can make real-time suggestions and changes in forecasts and schedules previously bogged down in administrative oversight, reducing overhead costs while significantly improving the CX and EX.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

CSM Magazine

APRIL 26, 2024

Use Customizable Report Templates Many modern LMS platforms provide customizable report templates that enable users to create predefined report structures tailored to their requirements. This eliminates data entry and decreases the likelihood of errors. This approach will streamline the reporting process and save time.

APIs 52

APIs Analytics Metrics Education 52

Call Design

MAY 10, 2022

The software connects to both your contact centre platform and your workforce management system enabling it to monitor queues and update schedules with changes in real time. This tool monitors queues in your contact centre platform as well as the schedules in your workforce management system. Increased Productivity.

Customer Experience 78

Customer Experience Management 78

TechSee

JUNE 1, 2021

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. Let’s explore how visual assistance addresses the pain points of the gig platform. Solution: Embedded visual engagement platform. is inevitable.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

CSM Magazine

APRIL 9, 2024

Call tracking software and workforce optimization platforms are therefore not merely convenient; they are indispensable in ensuring that support agents can provide the same, if not superior, level of service as they did within traditional office environments.

Customer Support 64

Customer Support Analytics Quality management Management 64

MiaRec

MARCH 28, 2023

Are you considering scheduling a product demo to see if MiaRec’s conversation intelligence platform will meet your contact center’s needs? We’re ready to answer all your questions on how MiaRec can ensure satisfaction at every stage of the customer journey.

81

81

TeleDirect

MAY 6, 2024

Customers can easily make and manage bookings with our user-friendly platform. Spotlight: our calendar-management services Scheduling is hard—but it doesn’t need to be. Whether you’re taking restaurant reservations, scheduling doctor appointments, or arranging an admissions interview, we make it easy for you and your client.

Call Center 62

Call Center Contact Center Real estate outsourcing 62

Certified Languages International

OCTOBER 9, 2023

Behind the scenes, we have been working on a new VRI platform that makes language access even better. We are so excited to finally introduce you to MERFi!

Technology 52

Technology 52

Zappix

FEBRUARY 20, 2024

Craft compelling messages, schedule automated campaigns, and nurture customer relationships with ease. Whether you’re looking to inform, promote, or engage, our platform offers unparalleled versatility. The post Digital Outreach Brochure appeared first on Zappix.

Engineering 52

Engineering Enterprise Technology Personalization 52

DMG Consulting

APRIL 8, 2024

WFM solutions have changed significantly in the past few years, transitioning from applications intended to optimize and control agent schedules into systems that empower employees with greater levels of flexibility delivered via self-service. But this is just the start of many innovations being introduced into the WFM market.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Totango

APRIL 5, 2022

Scheduling delivery of your surveys, such as triggering surveys to be sent after customers have completed a purchase. Scheduling control: Can you schedule delivery of your surveys at select events in your customer’s lifecycle ? Survey scheduling is available. Customizing your survey with additional response fields.

Upselling 104

Upselling Surveys Analytics Customer retention 104

The Northridge Group

APRIL 15, 2024

Schedule a 15-minute discovery meeting to determine if your needs fit our expertise. A few minutes could lead to a long road to success. Schedule a 15-Minute Discovery Call Today The post People, Process & Technology and the Intersection of AI: Part 2 appeared first on The Northridge Group. Contact us today.

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

CSM Magazine

APRIL 16, 2024

Carve More Time for What Matters: Prioritize and Delegate The art of triage is critical in the hustle of today’s schedules. Handing off this task affords you a neater closet and a clearer schedule. With online platforms, select fresh produce and pantry staples and have them delivered. And that’s a wrap!

Management 52

Management Transportation outsourcing Personalization 52

Call Design

SEPTEMBER 2, 2021

For the workforce management team, we know that means we need to accurately forecast the interactions, schedule the agents, and real time manage the environment. Or we could focus on “right time”, concentrating on our forecast accuracy and schedule adherence. What does it take to get to the next level of WFM?

Schedule adherence 148

Schedule adherence Coaching Finance Interactive Voice Response 148

CSM Magazine

MAY 6, 2024

To truly elevate customer servic e, incorporating details such as flexible pick-up schedules, real-time shipment tracking, and specialized vehicle carriers can make the shipping experience more fluid and user-centric. But it doesn’t stop there. Reliable service includes more than just being punctual.

Transportation 52

Transportation Customer Service Automotive Personalization 52

NobelBiz

MAY 7, 2024

A hybrid dialer solution provides a comprehensive platform that optimizes productivity and ensures adherence to compliance standards. Scheduled Callback: The system recalls leads if a callback was scheduled. Personalized routing, callback scheduling, and proactive communication all contribute to a superior customer journey.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

CSM Magazine

APRIL 30, 2024

Patient portals allow patients to view their medical records, schedule appointments, and communicate securely with their providers. Wearable tech, like fitness trackers and smartwatches, serves as a platform for data collection and encourages individuals to be proactive about their health.

Healthcare 52

Healthcare Wait times Chatbots Education 52

Call Design

OCTOBER 12, 2022

Transport for NSW was looking for a platform that could seamlessly integrate across the entire workforce planning cycle integrated with their omnichannel contact centre that includes voice, live chat and back-office functionality. Steve Seger, Alvaria Chief Commercial Officer said, “It’s an honour to partner once again with Call Design.

Transportation 78

Transportation Management Employee engagement Consulting 78

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. The enhanced capabilities include: Upgraded Customer Data Platform (CDP) capabilities to allow flexible data structures and expanded integration of 3rd party systems.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

JustCall

AUGUST 8, 2023

What Is an AI Scheduling Assistant? An AI scheduling assistant is a technology that helps you manage your appointments and tasks and run meetings more efficiently. By integrating with communication platforms, an AI meeting assistant can analyze the sentiment of customer interactions in real time.

Accountability 52

Accountability Feedback Personalization Marketing 52

SmartAction

NOVEMBER 15, 2023

rather than “Would you like to schedule a new appointment or update an existing one? By analyzing customer interactions with self-service platforms, companies can make informed decisions that lead to more effective self-service solutions. Or is it something else?” How many of these options could your business use?

Self service 99

Self service Virtual Agent Chatbots Analytics 99

Zappix

FEBRUARY 28, 2024

The Digital Revolution in Healthcare The Kyruus 2023 Care Access Benchmark Report reports that “61% of consumers say the availability of online appointment scheduling is extremely or very important when choosing a new provider, service, or location for care.”

Self service 52

Self service Healthcare Benchmark Wait times 52

Cyara

FEBRUARY 13, 2024

To learn more about Number Trust, schedule a call with one of our experts! You simply generate a test call from your telephony platform and verify how your number appears on the mobile network you are testing. This allows you to understand how your CLI and caller name ID (CNAM) are presented on mobile networks your customers are using.

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? They free your workforce from the tyranny of the 9 to 5 schedule.

Enterprise 52

Enterprise Analytics Marketing Sales 52

TeamSupport

MARCH 18, 2024

Self-Service Support with TeamSupport Software TeamSupport’s self-service platform is designed with the customer in mind. Knowledge Base At the heart of TeamSupport's self-service platform is the Knowledge Base. Schedule a Demo with us today! Are you interested in seeing what TeamSupport can do for you?

Self service 52

Self service Chatbots Best practices Customer Support 52

Jon Arnold

MARCH 3, 2023

I try to keep to a schedule for publishing on the first week of each month, so it’s time for the March editions of JAA’s Communications and Collaboration Review , along with my Watch This Space podcast. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

Contact Center 82

Contact Center 82

CSM Magazine

MARCH 28, 2024

Imagine easily scheduling classes, tracking student progress, and handling payments, all from one platform. Offer Flexible Scheduling Options Let’s face it: rigidity can dampen the best of plans, especially when music is supposed to be about freedom and expression. So why not extend that philosophy to your scheduling?

Customer retention 52

Customer retention Finance Personalization Management 52

VirtualPBX

DECEMBER 7, 2021

Using time of day routing and a platform that supports holiday scheduling allows calls to route efficiently. Once a customer calls your company, providing different greetings based on your IVR or Auto Attendant schedule allows you to present your business professionally and dramatically improve the interactions with your employees.

Interactive Voice Response 98

Interactive Voice Response APIs Customer Experience Management 98

JustCall

OCTOBER 22, 2023

Appointment Scheduling: Most calls to healthcare providers revolve around appointment scheduling, rescheduling, and cancellations. Multichannel Patient Engagement Most healthcare call center platforms can integrate with other systems like Healthcare CRM software, omnichannel communication tools, medical records, etc.,

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Totango

FEBRUARY 9, 2022

This includes developing standard, repeatable steps for extending automated renewal invitations, such as scheduling a series of email reminders as renewal time approaches. You can use in-app messages to link customers directly to a renewal page through digital adoption platforms such as WalkMe and Whatfix. Calendar Scheduling Apps.

Customer retention 96

Customer retention SaaS Best practices Upselling 96

NobelBiz

FEBRUARY 27, 2024

Workforce Optimization (WFO) Workforce optimization (WFO) strategies are designed to align the workforce with the incoming demand through efficient scheduling, training, and management of call center staff. WFO encompasses a range of practices, from forecasting and scheduling to performance management and agent training.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

CSM Magazine

MARCH 28, 2024

Offer Flexible Scheduling Flexibility in scheduling can greatly reduce staff stress and improve life-work balance. Provide platforms for feedback and make sure everyone feels heard and valued for their input. Recognize and Reward Excellence Recognition goes a long way in boosting morale.

Contact Center 52

Contact Center Morale Call Center Feedback 52

JustCall

MAY 26, 2022

Over 400 companies use JustCall for their 5000+ agents to make, receive, record and track phone calls, texts and Fax – directly from their CRM or Helpdesk platform. JustCall is an integration partner with 20+ popular CRMs/Helpdesk platforms like Salesforce, Zendesk, HubSpot, Zoho, Freshdesk, Infusionsoft etc.

Sales 98

Sales SaaS Accountability Engineering 98