TeamSupport

MARCH 7, 2024

This includes project management tools, communication platforms, and customer support software like TeamSupport. The dashboard is accessible on any device, allowing you to zoom in for details or zoom out for big-picture overviews. This omnichannel experience enables you to engage customers regardless of location and time.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

This includes project management tools, communication platforms, and customer support software like TeamSupport. The dashboard is accessible on any device, allowing you to zoom in for details or zoom out for big-picture overviews. This omnichannel experience enables you to engage customers regardless of location and time.

Best practices 52

Best practices Upselling Analytics Customer Support 52

VirtualPBX

JANUARY 17, 2024

These power-packed enhancements seamlessly integrate with the VirtualPBX platform, offering users unparalleled flexibility and convenience. This Add-On allows for customization, enabling the assignment of different emails and webhooks for each phone number associated with the platform.

CRM 52

CRM Customer Support Surveys Management 52

CSM Magazine

DECEMBER 21, 2023

With the continuous evolution of the online gaming scene, players actively search for platforms that not only provide exciting gaming encounters but also guarantee a secure and gratifying atmosphere. Australia has consistently attracted enthusiastic gamblers, especially those fond of engaging in real money pokies.

Customer Support 52

Customer Support 52

TeamSupport

APRIL 10, 2024

Unlike traditional ticketing systems, TeamSupport’s solution goes a step beyond by providing a robust platform for seamless collaboration among team members. From tracking ticket trends to monitoring client satisfaction scores, these analytics provide a detailed overview of your client support’s performance and areas that need improvement.

Analytics 52

Analytics Upselling Sales Management 52

AWS Machine Learning

SEPTEMBER 28, 2023

This post provides an overview of an end-to-end generative AI solution developed by Accenture for a production use case using Amazon Bedrock and other AWS services. Data is ingested into the platform as a bulk upload on day 0 and then incremental uploads day 1+. The generated response is provided back to the user via the web platform.

Enterprise 94

Enterprise Real estate Chatbots Construction 94

CSM Magazine

AUGUST 30, 2023

While considering different crypto investments, you’ve probably encountered Hedera and VeChain platforms. It’s where our guide comes into play, as it will help you learn more about these two platforms. Hedera Overview Hedera has a different structure than Ethereum or other blockchains, but it executes the same functions.

Finance 52

Finance SaaS Marketing Consulting 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Totango

DECEMBER 20, 2023

Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models. Intuitive user experience : The clean, easy-to-navigate interface and thoughtfully designed user experience make Totango a preferred choice for users.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

AWS Machine Learning

NOVEMBER 17, 2023

Live stream platforms can use flexible rules to moderate visual content. For instance, platforms with younger audiences might have strict rules about adult content and certain products, whereas others might focus on hate symbols. These platforms establish different rules to match their policies effectively.

APIs 86

APIs Engineering Advertising Accountability 86

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow.

Best practices 110

Best practices Engineering Scripts Analytics 110

Interactions

DECEMBER 9, 2022

Trustera is the world’s first real-time, audio-sensitive redaction platform. To learn more about how Trustera can protect your contact center, see our overview. We believe the best way to ensure credit card compliance is to ensure that your employee never hears the credit card number to begin with. . The result?

Average Handle Time 118

Average Handle Time Banking Engineering CRM 118

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. A Quick Overview of Conversation Intelligence A small sample of customer care interactions has never really been enough to get an accurate big picture of what’s going on in your contact center.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

AWS Machine Learning

FEBRUARY 6, 2024

This post provides an overview of an end-to-end generative AI solution developed by Accenture for regulatory document authoring using SageMaker JumpStart and other AWS services. Automating the frustrating CTD document process accelerates new product approvals so innovative treatments can get to patients faster.

Government 99

Government APIs industry solution Education 99

Calabrio

AUGUST 7, 2020

Whether long-term partnerships like Cisco or Avaya , or newer collaborations with Amazon Connect , Twilio or UJET , we deliver value to customers by making the connection between their on-prem or cloud contact center to our leading workforce engagement management platform.

Cloud contact 105

Cloud contact Contact Center Management 105

JivoChat

AUGUST 13, 2023

SITE123 stands out as one of the most popular platforms that allow people from all around the world to create a complete website with just a few clicks. SITE123 Overview SITE123 is a platform that focuses on offering a simple and easy-to-use website builder.

Engineering 75

Engineering Accountability Customer Support Marketing 75

Hello Customer

MARCH 15, 2023

Or what if you would much rather group similar topics into one to get a more generalized overview ? Say you wanted to get a general overview of how friendly your staff is , yet you have staff members working at different touchpoints in the customer journey (i.e. Let’s make this more concrete. helpdesk, shop, and delivery staff).

Feedback 52

Feedback Transportation Personalization Consulting 52

AWS Machine Learning

MARCH 1, 2024

Genesys Cloud (an omni-channel orchestration and customer relationship platform) provides a contact center platform in a public cloud model that enables quick and simple integration of AWS Contact Center Intelligence (AWS CCI) to transform the modern contact center from a cost center into a profit center.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

OCTOBER 19, 2023

From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy. Companies increasingly rely on user-generated images and videos for engagement.

APIs 105

APIs Best practices Advertising Accountability 105

LiveVox

JULY 28, 2020

Overview Best Egg is the consumer-lending platform developed and operated by Marlette Funding, LLC, a financial technology provider. Previously, Best Egg had multiple outsourced telephony vendors, each with their own platform, and didn’t have control over how they branded the customer and agent experience.

Customer Experience 52

Customer Experience outsourcing Technology 52

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Solution overview SageMaker JumpStart provides access to many LLMs, and Slack selects the right FMs that fit their use cases.

Enterprise 97

Enterprise Analytics Metrics Accountability 97

CSM Magazine

SEPTEMBER 28, 2023

Game platforms such as Steam have a clearly laid out menu that lets users quickly get an overview of the different available game genres and categories, such as free-to-play games. Ensure your website has a clear and intuitive navigation menu that makes it easy for users to find exactly what they are looking for.

Customer Support 59

Customer Support Marketing Customer Service 59

Tethr

AUGUST 27, 2020

As businesses continue to attempt to close the gap on a customer’s expectations for a product or service and what they actually experience, an accurate overview of the customer’s opinions, critiques and desires is essential. Leveraging AI to forecast behaviors can help businesses unbury once hidden indicators of future churn.

Enterprise 117

Enterprise Customer effort Upselling Call Center 117

Certified Languages International

MARCH 16, 2020

This fact sheet, currently translated into 15 languages, includes basic information on how the virus spreads, an overview of the symptoms, and steps individuals can take on how to prevent the spread of germs. MDH has released a basic overview of the disease in 10 languages, including ASL and Somali. Remote Interpreters Can Help.

Healthcare 116

Healthcare Education Personalization 116

Revation Systems

AUGUST 16, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems, a digital Contact Center as a service platform (CCaaS) for highly regulated industries, today announced a new milestone in its momentum. It comes as no surprise that LinkLive is the most trusted CCaaS platform among banking customers. LinkLive Overview.

Banking 62

Banking Contact Center Best practices Technology 62

AWS Machine Learning

JANUARY 10, 2024

Model developers often work together in developing ML models and require a robust MLOps platform to work in. A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production).

APIs 96

APIs Construction Engineering Analytics 96

VirtualPBX

FEBRUARY 16, 2021

We will soon upgrade the platform that runs our VirtualPBX Phone Plans , which we call Dash, to version 5.0. It lets you gain overviews of your account – such as viewing the phone numbers associated with your groups and users. Some of our upcoming integration include Slack, Intercom, and the Pipedrive CRM platform.

APIs 98

APIs voip CRM Accountability 98

AWS Machine Learning

JULY 6, 2023

Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. In this post, we cover the benefits for SaaS platforms to integrate with SageMaker, the range of possible integrations, and the process for developing these integrations.

SaaS 74

SaaS Accountability APIs Engineering 74

JivoChat

MAY 11, 2022

Pipedrive figures as one of the best CRM for startups for several reasons, it provides an easy-to-use platform that allows you to create pipeline stages according to how the sales process happens in your company. The platform counts on artificial intelligence as well, and they use it to send you personalized insights. RD Station.

CRM 75

CRM Sales Technical Support Analytics 75

Expivia

FEBRUARY 26, 2024

Whether it’s a credit union’s core system or a retail chain’s CRM, seamless integration into your telephony platform is essential. The OttoQa platform is one of these tools that scores directly off your form at scale.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

JustCall

SEPTEMBER 8, 2023

Recognizing this transformative potential of AI, we’re introducing our new Conversation Intelligence platform — JustCall iQ, a platform dedicated to delivering AI-powered voice and SMS features for customer-facing teams to become more productive and perform at their peak. What’s New with JustCall iQ Plans?

Scripts 52

Scripts Coaching Analytics Sales 52

OrecX

SEPTEMBER 1, 2020

OrecX's modern and open audio capture platform creates strategic, technical, economic and collaborative benefits for businesses, and this is all intentional. Here is an overview of our key design benefits: Modern. Here is an overview of our key design benefits: Modern. Unsurpassed speed to market. Economically efficient.

APIs 79

APIs Analytics CRM Marketing 79

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 97

Healthcare Engineering SaaS Analytics 97

AWS Machine Learning

JANUARY 12, 2023

This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. Overview of solution. Andy Whittle is Principal Platform Engineer – Application & Reliability Frameworks at The Very Group, which operates UK-based digital retailer Very. About the Author.

Engineering 104

Engineering APIs Accountability Metrics 104

JustCall

JULY 18, 2023

In June, we announced our new AI-powered Conversation Intelligence platform, JustCall iQ, to enhance agent onboarding, agent productivity with improved analytics to help your team be more productive. Over the last 7 years, we have been committed to continuously enhancing our product and improving the user experience.

Analytics 52

Analytics CRM Sales Technology 52

JivoChat

FEBRUARY 15, 2023

It has become a platform where you can engage with your target audience, increase visibility, and sell your products and services too. The Instagram courses that are available online will enable you to take the most out of the features this platform offers, and create effective marketing strategies. Workload: 9.5 Workload: 1.5

Accountability 75

Accountability Marketing Analytics Sales 75

AWS Machine Learning

MARCH 12, 2024

Overview of LLMs and Nitro Enclaves A potential use case is an LLM-based sensitive query chatbot designed to carry out a question and answering service containing PII and PHI. Solution overview Let’s examine the architecture of the example service, now including Nitro Enclaves.

Chatbots 88

Chatbots Healthcare Accountability Engineering 88