Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Signs that the person feels distressed or flustered. Look for: Unfocused questions or points not related to the issue.

Call Center 345

Call Center Contact Center Finance Consulting 345

Totango

AUGUST 23, 2022

White papers. Totango’s SuccessBLOCs have built-in KPIs and scripts to automatically or manually trigger optimized workflows, called SuccessPlays , appropriate to what the KPI data indicates for a particular customer. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. For a customer who is visiting a second time, or from a specific location, a personalized deal might be offered instead (“see something you like? This post is the second of two that are based on our Omnichannel white paper.

B2C 84

B2C B2B Benchmark Best practices 84

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Then key metrics of each agent can be analyzed to understand their personal shortcomings and specific training can be given to them.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Cincom

MARCH 23, 2020

Personalization is Key to Selling in a Multigenerational Market. According to a recent Salesforce survey , 80 percent of younger B2B buyers were more comfortable buying within an Amazon-like experience that provided heavy emphasis on personalization. Buyers control the process according to their individual, personalized requirements.

Marketing 52

Marketing Management B2B Sales 52

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Cincom

APRIL 30, 2020

These clues may include online behaviors such as white paper downloads, browsing product literature, selected video or other content perused on your webpage. You can’t rely on upper management to do this because they simply do not have the personal experience with the day-to-day implications of the problem at hand.

Sales 52

Sales CRM Scripts Management 52

Comm100

OCTOBER 25, 2017

Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. Maybe the person who didn’t take the time to read about the product before purchasing is running low on sleep because of a new baby. They want hyper-personalization. And you need more. Download Now.

Morale 131

Morale Customer Service Scripts Personalization 131

Comm100

NOVEMBER 2, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Quality scripts can help to make it. Our live chat scripts template provides some ready-to-use proactive chat scripts for your reference. Add a Personal Element. Words matter a lot in promoting your customer satisfaction survey.

Surveys 65

Surveys Feedback Scripts Customer Service 65

Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. Your training program should include written standards for call agents, explaining handling ‘personal identifiable’ information (credit card numbers, social security numbers, birth dates, addresses, etc.).

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

OCTOBER 8, 2016

White Papers. Free Download] Live Chat Scripts to Make Stellar Agents. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Special Reports. Newsletters.

Customer retention 60

Customer retention Scripts Education Marketing 60

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. “A brand for a company is like a reputation for a person. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 43

Customer Service Advertising Call Center Scripts 43

Callminer

JULY 30, 2020

Download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics , to explore how speech analytics can help your company improve customer satisfaction and reduce churn. Try not to take the demonstration of anger personally. Here are four steps to move the customer from angry to heard.

Call Center 265

Call Center Customer Service Scripts Coaching 265

JustCall

JUNE 5, 2020

But, if you want a higher opening rate for your emails, you need to create personalized emails with compelling subject lines. It is equally important to write personalized, well-targeted sales emails. Market research, white papers, and industry reports can be of great value to your prospects.

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

But, if you want a higher opening rate for your emails, you need to create personalized emails with compelling subject lines. It is equally important to write personalized, well-targeted sales emails. Market research, white papers, and industry reports can be of great value to your prospects.

Sales 52

Sales Scripts Feedback Marketing 52

Hero Digital

OCTOBER 5, 2019

That’s because you can ask specific questions and personalize the messaging based on your needs. Unlike scripted surveys or one-off direct emails, focus groups allow conversations to organically take shape under the direction of a moderator. Focus Groups. They consequently tend to offer up more nuanced and multi-dimensional feedback.

B2B 40

B2B Surveys Marketing Scripts 40

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. ” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. Start by enlisting their help by asking who the best person to talk with is if you haven’t connected before. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Vistio

OCTOBER 5, 2021

Normally the work that I’m doing, yeah, it does sort of split between my own personal pet sort of projects, the latest book I’m working on or something, and the kind of working with industry leaders. And that goes in one of two ways. But now you’re looking at multiple years and decades of interaction as the kind of the norm.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Integrity Solutions

MAY 24, 2023

It’s a person’s attitudes, beliefs and a genuine desire to create value for customers that separate high-achieving salespeople from the rest. What it doesn’t cover: those factors that influence a person’s inner drive to achieve. And this is where sales training should spend the largest proportion of its focus.

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

DECEMBER 8, 2017

on your website is unlikely to inspire lifelong loyalty, writing your customer a thank you letter is just the kind of personalized, thoughtful, and time consuming action that will inspire reciprocation — hopefully in the form of repeat business and word-of-mouth advertising. Are they a business or a person?

Advertising 53

Advertising Personalization Customer retention Feedback 53

Comm100

FEBRUARY 25, 2020

If one agent is responding to support tickets and another is responding to social messages, do they know they just got the same query from the same person? Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

CRM 64

CRM B2B Accountability Healthcare 64

Comm100

FEBRUARY 25, 2020

If one agent is responding to support tickets and another is responding to social messages, do they know they just got the same query from the same person? Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

CRM 52

CRM B2B Accountability Healthcare 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Empathy: How personally involved do you become in solving the needs of a customer? Is there any truth to such an opinion? TEnergists.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Empathy: How personally involved do you become in solving the needs of a customer? Is there any truth to such an opinion? TEnergists.

Management 182

Management Customer Service Consulting Consulting 182

OctopusTech

JULY 18, 2022

Unlike contacting with social media or email, it lets you establish a personal connection with an individual. You can make a second call and give a more personalized user experience in the hope of establishing a business connection or making sales. Personalization. Speak like a real person and not a bot.

Best practices 62

Best practices Call Center Sales Personalization 62

Transparent BPO

DECEMBER 3, 2019

Finding agents who can think for themselves and go beyond a script, who are empowered to pick up the baton from an automated transaction and do their best to meet and exceed customer expectations is vital. Free infographic & white paper explains why. Diversify your contact center through outsourcing.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

JivoChat

MARCH 9, 2021

Inbound sales is a modern sales methodology that personalizes the buying experience for each customer based on their individual interests, needs, and challenges. The inbound sales process seeks to support the buyer’s journey with useful information in emails, social media posts, white papers, and more. Let’s jump in.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

LiveChat

JUNE 8, 2018

Effective communication is the key to building and nurturing any relationship – be it personal or professional. Don’t Use Scripted Language. Scripted language is impersonal. These are followed by case studies, videos, ebooks/white papers for B2B and videos, illustrations, and infographics for B2C companies.

B2C 66

B2C B2B Scripts Wait times 66

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. The result is a social media page where personal inquiries, desperate complaints, and more comes in – but nothing goes out. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Download Now.

Customer Service 49

Customer Service Customer Care Morale Marketing 49

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Download Now. And you need more.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52