Beyond Philosophy

APRIL 17, 2017

According to news reports, the man was a passenger on a United flight from Chicago to St. Jimmy Kimmel created a United “commercial” parodying the event. And United’s own #UnitedJourneys hashtag – meant to be a worldwide album commemorating the joys of travel – is awash with references to the event.

Airlines 276

Airlines Customer centricity Consulting Consulting 276

Beyond Philosophy

MARCH 27, 2017

Taken together, these events (and there have been a few others just in the past month!) I’ve always enjoyed taking Uber, but the news stories give me second thoughts. Attend our free webinar on 30th March. When cabs stopped servicing JFK airport for a few hours, Uber responded by reducing its JFK prices. Register here.

Airlines 337

Airlines Consulting Consulting Engineering 337

Totango

APRIL 18, 2023

In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. Register for the May 4th event here. That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing.

Engineering 98

Engineering Accountability Enterprise Sales 98

CSM Magazine

FEBRUARY 22, 2022

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. Flyers are a great way to alert people to a new product launch or an upcoming event, thanks to their ability to catch people’s attention and their flexibility.

Brand ambassadors 52

Brand ambassadors Education Sales Marketing 52

Beyond Philosophy

JUNE 30, 2015

When I was listening to this story on the news, the reporter mentioned an auctioneer’s trick is to nod at the bidders in the room when it is their “turn” to bid. If ever there were a real life depiction of the law of supply and demand, this particular event is it. The people that want it determine the price of the item.

Benchmark 307

Benchmark Customer centricity Marketing Customer Experience 307

ChurnZero

AUGUST 14, 2020

Product analytics software tracks user engagement with your product including page and feature events. Know exactly how customers use (or don’t use) your product and analyze usage trends over time by capturing feature and page events as well as time-in-app metrics and online status monitoring at the contact and account level.

CRM 87

CRM Finance Upselling Accountability 87

ChurnZero

JULY 16, 2021

ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. In the webinar, we cover: Tips for making automated messaging feel more personal and relevant. If you missed the webinar, you can watch it on-demand. Q&A Recap. Marley Wagner , Sr.

Journey mapping 98

Journey mapping Accountability SaaS Education 98

ChurnZero

FEBRUARY 11, 2020

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. The event was full of valuable content and we wanted to compile some of our top takeaways here for you. Curious at what other events you can catch ChurnZero at this year? Check out our upcoming events schedule here. .

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

Benchmark 98

Benchmark SaaS B2B B2C 98

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

JULY 9, 2020

The best relationships are the ones you learn and grow from – that continuously teach us something new. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Spread Wisdom With Webinars.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

Pipkins

SEPTEMBER 11, 2020

In fact, one of our favorite things to do is attend these events and meet you all face-to-face and make new connections. UPCOMING WEBINARS. Our biggest bit of news is that we are unveiling a series of webinars which will review the manifold sides of workforce management. Sometimes that means less is more! .

contact center solutions 69

contact center solutions Call Center Customer Care outsourcing 69

360Connext

MARCH 13, 2017

It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. CXI® Club News Reach for the stars! Yes, I’ve had my share of good barbecue, live music and a few margaritas. Copyright 2017 · 360Connext. Sign Me Up! Baby, I’m a.

Big data 77

Big data Education Consulting Consulting 77

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. News and World Report, CNN Money, the New York Times, as well as on major television networks. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Monitoring key customer events—like login activity which signified a company may still be open for business—and geolocation trends in ChurnZero. No worries, if you missed the webinar, you can view it on-demand here. .

Morale 72

Morale Education Surveys Accountability 72

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

ClientSuccess

MARCH 13, 2020

However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. .

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. .

SaaS 52

SaaS Enterprise Healthcare Sales 52

Certified Languages International

MARCH 17, 2023

While visibility is important, seeing an ASL interpreter at an event, concert, or press conference shouldn’t be news. You can’t throw a stone in this industry without hitting something Mila Golovine has been a part of: trainings, webinars, interviews, podcasts, teaching, consulting, meeting real princesses , advocacy, you name it.

Enterprise 52

Enterprise Healthcare Consulting Consulting 52

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

Creative Virtual

DECEMBER 13, 2018

RITA was in the news in January for giving commuters access to voice-activated information with a new integration with Amazon’s Alexa. There were also some other noteworthy and news making announcements for individual members of the Creative Virtual team this year. You can read our full article here. Congratulations!

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Upcoming Webinar. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Education 66

Education Customer retention B2B SaaS 66

ChurnZero

MAY 22, 2020

Follow the company on Owler to receive news alerts about them, such as funding, layoffs, and new executive hires. Connect with the company on social to show you have a vested interest in staying updated on their campaigns, activities, and events. Webinar]: How to Streamline Onboarding to Reduce Churn. .

Best practices 98

Best practices Accountability Benchmark Sales 98

CSM Magazine

JUNE 25, 2020

While crisis-driven changes can often have a negative impact, recent events have fostered a much-needed modernisation of the contact centre. “The The good news is that the pandemic offered important visibility into the strength of operations. During the pandemic, contact centres became even more essential to a company’s success.

Airlines 52

Airlines Analytics Healthcare Surveys 52

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers always want to hear good news and see positive results. Establish, Track, and Celebrate Goals.

Customer advocacy 62

Customer advocacy B2B Enterprise Feedback 62

Totango

NOVEMBER 12, 2018

6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. Look out for More Totango Events in the Future. More about the event here. SAP CX LIVE Recap, General Availability of Spark, and Upcoming Webinars. Learn more about Totango here.

Enterprise 48

Enterprise Chief Customer Officer Customer centricity Accountability 48

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around. Upcoming Webinar.

SaaS 40

SaaS Customer centricity Sales Metrics 40

ChurnZero

MAY 20, 2021

When this happens, your customers may appear on-track in their journey; they check-off the desired events and activities you want them to experience. We also tend to only correlate proactiveness with negative events. Traditionally, this structuring was done through internal webinars, such as lunch and learns or win-lose deep dives.

Chief Customer Officer 90

Chief Customer Officer Accountability Journey mapping Customer advocacy 90

ChurnZero

MAY 10, 2019

This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Attendees got the chance to gather for three days to learn the latest industry trends and discover new products and services that can help them streamline their operations. Upcoming Webinar.

Technology 74

Technology Upselling Enterprise Metrics 74

ChurnZero

MARCH 15, 2019

Upcoming Webinar. To better understand that impact and hear ways to improve retention, we invite Founders and C-Level executives to a webinar led by Rob Belcher, Managing Director at SaaS Capital and You Mon Tsang, CEO & Founder of ChurnZero. Please join this webinar to learn: . Churn Monster #6 – Abandoned Customer.

SaaS 45

SaaS Best practices Morale Benchmark 45

ChurnZero

MAY 8, 2020

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. If you missed the webinar, you can watch it on-demand. To learn more about how your Customer Success function can gain strengthen in your organization, watch the webinar on-demand. Q&A Recap.

Benchmark 59

Benchmark SaaS Consulting Consulting 59

Talkdesk

DECEMBER 2, 2019

The temptation to check a social feed, browse an online store, or read the news is a constant siren’s call. For more ideas about how to boost agent morale in your contact center, tune into our on-demand webinar 5 Ways Contact Center Work-Life Balance Improves Customer Experience. We take our smartphones everywhere. Yes — everywhere.)

Call Center 56

Call Center Morale Contact Center Personalization 56

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. You can now view the webinar on-demand here. Below is a recap of the webinar Q&A. Upcoming Webinar.

Finance 61

Finance SaaS Education Customer retention 61

ChurnZero

NOVEMBER 9, 2018

For example, someone using an online event booking system will likely have a primary goal of booking a particular event or finding a suitable event to book, and of course those goals need support — but that’s the bare minimum that should be done. Of course an event booking system should be able to book events.

Customer Service 45

Customer Service SaaS Customer retention Morale 45