ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. These personalized sessions focus on the customer’s strategy around using their newly learned functionality. The same holds true for our vendors. Customer Success Around the Web.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

FEBRUARY 8, 2024

Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout prompted him to become an expert on stress within the tech industry. CZ: 2023 was a stressful year in customer success and SaaS. You see people struggling to focus.

Morale 52

Morale SaaS Coaching Management 52

Nicereply

JUNE 20, 2023

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. There are still advantages to working in person.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Amity

JULY 13, 2017

SaaS Tattler Issue 104: Team Management Tips for Amazing Customer Success Leadership. Like anything, leadership takes work, this is why we’re dedicating this week’s SaaS Tattler to improving your management skills. • 5 Daily Habits of Happy SaaS Customer Success Teams. Managing a team is never an easy task.

Management 56

Management Morale SaaS Accountability 56

CSM Magazine

SEPTEMBER 19, 2023

The cumulative impact is serious: heightened stress, slower work, low morale, and burnout. Or punts their device issue to an in-person technician without even pausing to help troubleshoot. a SaaS company that helps global organizations reduce work friction and improve employee experiences.

Call Center 59

Call Center Morale Surveys SaaS 59

TeamSupport

SEPTEMBER 29, 2020

For many in B2B, those in-person meetings have been a vital method for building and maintaining rapport, and now they have to use video calls to accomplish the same. Eric: As many of us faced in the early pioneering days of SaaS, helping companies understand how their data was stored, secured, and managed was a bit of a challenge.

B2B 89

B2B CRM Morale Enterprise 89

Momentum Telecom

MARCH 30, 2020

And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. But it’s not efficient in the long run.

Abandon Call 97

Abandon Call Morale Government Analytics 97

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. With smart-routing, companies can also boost employee morale. Nate Masterson @MapleHolistics.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Revation Systems

JANUARY 5, 2023

Organizations need to earn their customers’ trust, and it happens when they feel confident their personal information will be held securely throughout its journey. The moral of the story is that you won’t be seen as trustworthy if there’s any question about security. In today’s digital environment, security builds trust.

Best practices 62

Best practices Morale B2B SaaS 62

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . Hear arguments from both sides of the aisle in our great SaaS debate. . The core abilities are there, you just need to reframe them in a new context. .

Sales 94

Sales Upselling Morale SaaS 94

BlueOcean

OCTOBER 4, 2021

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

ProProfs Blog

AUGUST 21, 2020

While exploring emotional empathy, we realize that it is concerned with the physical emotions that you feel with another person. Empathetic listening is all about hearing the other person rather than imposing your own ideas. Empathy can help your brand foster lifelong personal customer connections.

Sales 158

Sales Morale Personalization Scripts 158

BlueOcean

OCTOBER 4, 2021

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

ChurnZero

JANUARY 29, 2021

You need to focus on your customer – as a professional and as a person. Plus, like my mother always says, “You can learn something from every person you meet.” Personally, I talk about ChurnZero nearly every minute of my average day when connecting with customers. And don’t forget the door swings both ways.

Banking 98

Banking Scripts Morale Personalization 98

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. Just assign the perfect person to address the problem and let others work. Something going on in their personal or professional life that they have kept to themselves but is obviously affecting their work.

Management 273

Management Customer Experience Customer Service Coaching 273

Education Services Group

JANUARY 25, 2023

That’s why Sales get nice things because somebody has ascribed, leadership, they’ve ascribed the revenue number to that person, and then they get resources to hit that revenue number. I was selling a SaaS product back when it used to be the install base-only crowd. I mean, I’m that old, and you’d have to fight it.

Finance 52

Finance Sales Morale SaaS 52

Kayako

NOVEMBER 10, 2016

New SaaS companies are obsessed with growth. For SaaS companies, and any subscription company, churn is the enemy. It drains revenue and impacts deeply on company morale. Customers must feel that you are personal and open to feedback. Every SaaS company runs against revenue numbers, and we try to avoid offering discounts.

SaaS 68

SaaS Customer retention Morale Accountability 68

aircall

APRIL 30, 2021

Most importantly, the most appropriate person will always answer to help them. The phone system extracts data from your CRM or other business tools to determine the caller’s intent and routes calls to the most appropriate person. Routing services are typically available in SaaS programs. Defining Call Routing Rules.

Interactive Voice Response 62

Interactive Voice Response Contact center software Sales CRM 62

Fonolo

NOVEMBER 29, 2018

As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Going forward, what will these trends be?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

ProProfs Blog

AUGUST 6, 2021

Are they able to balance their personal-professional life? With logos, scores, polls, quizzes, and so on, you can create a completely personalized experience for your employees. Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ChurnZero

SEPTEMBER 16, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . Hear arguments from both sides of the aisle in our great SaaS debate. . The core abilities are there, you just need to reframe them in a new context. .

Sales 52

Sales Upselling Morale SaaS 52

AskNicely

SEPTEMBER 5, 2015

This is the first post from our series, “How to Perform Better in the Boardroom” – advice gathered from interviews with seasoned directors of technology startups to help SaaS CEO’s run an effective board. Here are three simple tips every SaaS CEO should follow to win in the boardroom.

SaaS 60

SaaS Morale Consulting Consulting 60

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Software as a Service (SaaS) companies, for example, need to build monthly recurring revenue (MRR) to operate. The technology that can help improve CSAT and NPS scores. CSAT vs. NPS: Which is More Important?

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

ChurnZero

NOVEMBER 9, 2018

Industry terminology can be useful, but it can also prove wildly disruptive when it comes to actually agreeing on strategies for getting things done — it isn’t enough for the development team at a SaaS company to know what the goal is if the person who approves the budget is completely baffled. Upcoming Webinar.

Customer Service 45

Customer Service SaaS Customer retention Morale 45

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” The switch from pitching in-person to communicating virtually can be hard. Get Remote Access Business VPN .

Sales 98

Sales CRM Analytics Chatbots 98

Kayako

MARCH 21, 2017

The most important part is they just want someone to listen and understand them and to give personal service. “Not to take things personally. “Learning what your team needs to deliver world-class service and keep their morale high is not only what they tell you in one-on-ones, but what they don’t. ” Andrea.

Education 84

Education Best practices Feedback Personalization 84

Kayako

MARCH 9, 2017

Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. In a B2B SaaS company, a big part of your job is educating customers about your products. Working with our Documentation Manager, Kelly, on content creation, had a great impact on my personal growth.

Customer Service 71

Customer Service Engineering Coaching Self service 71

SmartKarrot

APRIL 25, 2022

Any person willing to become a leader must practice being empathetic as it is one of the initial phases of being emotionally intelligent. A person who is not ready to adapt to a new situation cannot encourage her team, nor can she take her organization on the path to success. Empathy comes to some people naturally. Compassion.

Morale 10

Morale Personalization SaaS Management 10

aircall

MARCH 27, 2017

For the purposes of illustrating this article, we’ll take the example of an SaaS company providing marketing automation services. Paige’s organization is still quite small, and she’s the only person on the marketing team. Let’s call them For Instance Inc. since they will serve to illustrate the conception of a customer journey map.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

aircall

JANUARY 13, 2017

Likewise, resist the urge to pass a difficult customer on to another team member or to blame another person for a bad situation. On top of aptitude tests, which are necessary, try to surveil an applicant’s personality for the traits you want to select. Choosing good over bad customer service is a team effort. Train them.

Customer Service 59

Customer Service voip Morale Sales 59

SmartKarrot

MARCH 24, 2022

This is especially important in a B2B SaaS world. Help your team personalize the journey for every customer – this will make the customer value you and make way for lifetime loyalty. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. If yes, check out this blog today!

Chief Customer Officer 10

Chief Customer Officer SaaS Customer centricity Best practices 10

Integrity Solutions

MAY 24, 2023

It’s a person’s attitudes, beliefs and a genuine desire to create value for customers that separate high-achieving salespeople from the rest. What it doesn’t cover: those factors that influence a person’s inner drive to achieve. And this is where sales training should spend the largest proportion of its focus.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

MAY 17, 2021

Customer success makes a lot of difference the SaaS company’s potential to acquire customers and retain them. Keeping up their morale by sharing small wins, lessons will help. This is because team members take the initiative to handle tasks personally and responsibly. Identify usage patterns and personalize upgrades accordingly.

Management 10

Management Best practices Metrics SaaS 10

SmartKarrot

SEPTEMBER 23, 2020

Here in the blog, these are a few points we delve into: Fuels efficient cultural competence Revs up Innovation and Productivity Boosts engagement Elevates Customer Satisfaction Gives a personalized approach Brings out the Leader in you Connects you with your mission. Gives a personalized approach . This builds trust and loyalty.

SaaS 10

SaaS Morale Personalization Technology 10

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? As this was a personal computer, Paul and Lynn were worried about viruses. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today.

Entertainment 48

Entertainment Morale Personalization Customer Care 48