CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. Videos are highly powerful visual mediums that can be accessed at any time, anywhere.

Enterprise 52

Enterprise Analytics Marketing Sales 52

CCNG

SEPTEMBER 14, 2022

I have spoken at trade shows and events, done videos, written articles and been on countless webinars. In the end, I found that thing that both fired me up and also provided value to the market and I hope you take some time to check it out. We hope that others' stories from our industry will inspire the next generation of CX leaders.

Contact Center 195

Contact Center Feedback Marketing Technology 195

ShepHyken

NOVEMBER 16, 2016

What is marketing? A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!): Great definition, but marketing has changed. Great definition, but marketing has changed. Websites are a great example to illustrate how marketing has changed.

Marketing 335

Marketing Customer Experience Advertising Sales 335

JivoChat

NOVEMBER 2, 2021

How often do you watch videos on Youtube, Instagram, Twitter, or other platforms? According to Wyzowl research, 68% of the consumers affirmed pandemic has impacted on the quantity of videos they watch online, among them, 96% said it has increased. What is video content marketing? Why is video content marketing important?

Marketing 52

Marketing Scripts Metrics Sales 52

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Published on: February 07, 2022.

Marketing 121

Marketing Management Customer Experience Customer Service 121

Beyond Philosophy

APRIL 19, 2024

In today’s world, storytelling is crucial in various aspects of business, including marketing. In marketing and persuasion, storytelling proves instrumental in communicating abstract ideas and influencing consumer behavior. You will also learn: The importance of storytelling in marketing and communication.

Marketing 222

Marketing Personalization 222

JivoChat

FEBRUARY 9, 2023

If you are looking for ways to make money on the internet, affiliate marketing courses can help you with that. In affiliate marketing, you partner up with one or more companies that will give you links to be posted on your social media posts, or on your website. 5 Best Affiliate Marketing Courses Online 1.

Marketing 75

Marketing Engineering Sales Analytics 75

JivoChat

AUGUST 31, 2022

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram? Video Feed.

Scripts 75

Scripts Analytics Metrics Surveys 75

CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

Best practices 52

Best practices Metrics Marketing Personalization 52

JivoChat

AUGUST 22, 2023

Content strategy, when done right, maximizes Internet marketing and leads to successful online brand development, which can mean more sales and more revenue One of the main reasons online brands delve into creating their content is to increase organic search results and generate more site traffic of a highly qualified nature.

Marketing 75

Marketing Management Engineering Sales 75

Beyond Philosophy

NOVEMBER 11, 2014

Check out the video: I really love this video as it just shows the extent to which we are driven on autopilot by our habits (literally in this case). This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. Habits and Marketing.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

JivoChat

NOVEMBER 9, 2022

If you want to start a channel on YouTube, it’s fundamental to know how to post a video on YouTube. The platform offers an incredible space for content creators who can upload their videos in different formats, including MOV, MP4, and AVI. The first step towards how to post a video on YouTube is creating a channel.

Accountability 75

Accountability Personalization Marketing Management 75

JivoChat

JUNE 14, 2022

Do you want to become a video editor? Nowadays, there are high-quality video editing courses available online that enable you to learn without having to leave your home. You will be taught how to use some of the most popular video editing software such as Adobe Premiere. Editing your videos. Workload: 24.5

Advertising 75

Advertising Marketing 75

Win the Customer

MARCH 3, 2016

So let’s cue the video marketing tool. For both the consumer and merchant alike, the video packs a huge punch for a small mechanism. What makes videos so attention-capturing? Words only do so much, yet videos offer the chance for consumers to see and hear about the product. Any insight is beneficial insight.

Marketing 97

Marketing Customer Experience Accountability Technology 97

JivoChat

AUGUST 10, 2023

Then you can’t afford to ignore the power of an ecommerce affiliate marketing strategy. From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. What is affiliate marketing? Ready to learn more?

Sales 75

Sales Marketing SaaS Construction 75

JivoChat

APRIL 24, 2023

If you’re looking for a way to take your brand to the next level, short-form video might just be the solution you’ve been searching for. In fact, you can use short-form videos to supercharge your brand’s growth and reach a wider audience than ever before. What is a short-form video?

Marketing 75

Marketing Sales Personalization 75

JivoChat

JUNE 19, 2022

Explainer videos can be a useful tool when you communicate with your customers. But, to do that, it’s important to know how to create high-quality videos, which were well developed and edited. What is an Explainer Video. What is an Explainer Video. Types of Explainer Videos. Animated Explainer Video.

Customer Support 75

Customer Support Scripts Education Surveys 75

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. One of the best examples of a complaint that went viral was Dave Carroll’s YouTube video about when United Airlines broke his guitar. It blurs the lines between customer service, marketing, and even sales.

Marketing 217

Marketing Customer Service Airlines Self service 217

Beyond Philosophy

DECEMBER 16, 2023

One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too. Qualtrics recent article, “ AI Will Revolutionize the Market Research Industry ” suggested a couple of thought-provoking stats I thought I would share: Threat or Boon?

Consulting 195

Consulting Consulting Education Marketing 195

Spearline

DECEMBER 8, 2020

Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients. By 2024 , research projects that the video conferencing industry will be worth US$20 billion. Departure from in-person meetings.

Technology 90

Technology Personalization Accountability Marketing 90

JivoChat

JANUARY 24, 2023

Whether you are a marketing professional who wants to enhance your skills or someone who doesn’t have any experience with marketing, there are several online marketing courses available for different needs. Because it focuses on how to develop marketing strategies for the internet, including social media platforms.

Marketing 75

Marketing Engineering Analytics Accountability 75

JivoChat

FEBRUARY 21, 2023

Are you a student aiming to enter the marketing field? In the current digital era, understanding the significance of digital marketing is crucial if you want to succeed in the industry. This implies that in order to satisfy the demands of the employment market, you as a marketing student must be familiar with digital marketing.

Marketing 75

Marketing Advertising Analytics Engineering 75

ProProfs Blog

JANUARY 7, 2022

To steer yourself towards success, it is essential to measure its product-market fit. Meaning: Whether there is a market demand for your product or not. Products whose value proposition satisfies the needs of a market and its potential customers are likely to experience success. But how do you measure product-market fit ?

Marketing 78

Marketing Surveys Customer retention Metrics 78

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 69

Contact Center Customer centricity Technology Customer Experience 69

JivoChat

FEBRUARY 8, 2023

If you work with marketing or you are an entrepreneur who wants to know how to promote your brand, social media marketing courses can be very helpful. Digital marketing is fundamental when it comes to conquering visibility and engaging with your target audience, and social media networks have a very significant role in this.

Marketing 75

Marketing Advertising Accountability Analytics 75

Enghouse Interactive

JANUARY 27, 2021

Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Video is the new Face-to-Face. Revenues – when using video as a communications channel, 59.1% without video.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

JivoChat

JUNE 2, 2022

Do you want to learn how to implement the best digital marketing strategies to develop successful campaigns and work in this sector? Thousands of companies around the world are looking for digital marketing experts. The Complete Digital Marketing Course. The Complete Digital Marketing course includes 12 courses in 1.

Marketing 75

Marketing Advertising Engineering Analytics 75

VirtualPBX

JUNE 24, 2020

With our Video Calling beta test in full swing, we wanted to do something a little different this week. What you can read here today is a profile of several Yealink video conference desk phones. We have tested multiple Yealink phones to work with our Video Calling Service. Video Calling Aspects. Audio and VoIP Features.

voip 80

voip Marketing 80

ShepHyken

APRIL 1, 2024

For Legacy Industries, Influencer Marketing Is Key to Evolving the Customer Journey by Greg Scavuzzo (Sprout Social) When you think of influencer marketing, what comes to mind? A get-ready-with-me video singing the praises of the latest plant-based moisturizer? A fitness expert touting a new athleisure brand?

Government 190

Government Customer Service B2B B2C 190

Fonolo

OCTOBER 30, 2018

Generic, sales-heavy marketing campaigns no longer have the same impact they once did. So, how can companies make the most of these emerging trends in marketing? Start capturing those special customer service moments and watch that video go viral. These days, customers are savvier than ever. Surprise and Shout-Out to Customers.

Marketing 164

Marketing Customer Service Advertising Call Center 164

CSM Magazine

JUNE 20, 2023

Are you ready to take your digital marketing campaigns to the next level? Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! What is Digital Marketing Return on Investment? This includes social media, email marketing, and website design.

Marketing 52

Marketing Customer Service Metrics Analytics 52

24-7 InTouch

NOVEMBER 4, 2022

As the video game industry has evolved in recent years, it has also become more complex. The Gaming Market was valued at USD 198.40 The Gaming Market was valued at USD 198.40 “Agents prioritize the player experience, ensuring that the customer support they provide will result in an improved experience for the player.”

Customer Service 52

Customer Service Technical Support Customer Support Marketing 52

CSM Magazine

JULY 29, 2020

As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete or tone deaf. . The video advert shows images and clips from customers who have tried to recreate KFC food and packaging during quarantine. Some brands won and some lost in the mix.

Marketing 104

Marketing Advertising Personalization Customer Service 104

Beyond Philosophy

MAY 10, 2016

Here’s a quick thumbnail summary of where some examples of TD Bank’s marketing unique marketing and communication initiatives have taken the company over the past year or so. In July, TD Bank released a YouTube video ( [link] ) which got 4 million views in just 5 days.

Marketing 186

Marketing Banking B2C Consulting 186