JivoChat

MARCH 14, 2023

Whether you’re a first-time online seller or a seasoned professional, navigating the complexities of managing an efficient and cost-effective retail supply chain can be challenging. First of all, what is supply chain management in the first place? What Are The Different Types Of Supply Chain Management? Custom-configured.

Management 75

Management Transportation Chatbots Sales 75

ChurnZero

NOVEMBER 17, 2020

Oh, Sales and Customer Success, you are my two favorite disciplines! My career started in Sales, or rather, I was slowly talked into a Sales career by a string of managers who knew I had the drive to be a great salesperson. There is nothing like closing a big deal with a new customer! Well, almost nothing.

Sales 98

Sales CRM Consulting Consulting 98

JustCall

OCTOBER 19, 2023

And customer service is the heart of all their operations. Amidst customer complaints, issue resolutions, and escalations, maintaining efficiency can seem like an uphill battle. Call center efficiency eventually leads to customer satisfaction. Today, we are going to explore the benefits of one such tool – call tagging.

Call Center 52

Call Center Upselling CRM Best practices 52

JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Is your CX team looking to drive contextual conversations for your customers? Before we look at how the Zoho CRM integration can benefit your business, let’s understand why delivering a personalized experience is the name of the game today.

CRM 52

CRM Sales Call Logging Analytics 52

Integrity Solutions

NOVEMBER 2, 2018

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Anyone who’s been in sales will tell you: The job comes with some unique challenges. Although customers care about features, that’s not what convinces them to buy. by Boris Zecevic.

SaaS 77

SaaS Sales Coaching Customer Care 77

aircall

NOVEMBER 7, 2022

They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. To further our commitment to building a best-in-class App Marketplace, we’re excited to share that we’ve partnered with ActiveCampaign , a customer experience automation platform. . “At What is ActiveCampaign?

Call Logging 89

Call Logging CRM Sales Marketing 89

Vonage

APRIL 6, 2016

But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get done and you can improve customer experience to your advantage. Try this experiment: Call the main number of four companies and state, “I am calling with a question about your product.”

Personalization 74

Personalization Customer Experience Education Customer Service 74

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. The best customer service is invisible. An e-commerce site always needs to be tweaked and fine-tuned to align with ever-evolving business needs and customer expectations.

Enterprise 207

Enterprise Feedback Personalization Sales 207

CSM Magazine

MAY 10, 2024

As a Customer Service Manager, you recognize the value of a happy customer. One of the best ways to ensure customer satisfaction is by saying thank you in meaningful ways. A genuine expression of gratitude can help build relationships with customers and encourage them to return.

Personalization 52

Personalization Customer Service Feedback Sales 52

CSM Magazine

OCTOBER 4, 2019

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience. Many online retailers are already making use of the AI capabilities built into ecommerce platforms (for example, SAP Customer Experience or Salesforce Commerce Cloud). More Personal Than a Person?

Personalization 40

Personalization Chatbots Engineering Sales 40

Nicereply

MARCH 9, 2021

Support automation helps customer support teams deliver the same (or better) customer experience much faster. No, there isn’t a bot that can answer all your customer questions instantly. Yes, automation can still create those frustrating loops that leave customers begging to talk to a human. Create Feedback Loops.

Customer Support 105

Customer Support Feedback Service level Engineering 105

LiveChat

JULY 29, 2019

Many awesome products we use have plenty of features which sometimes we don’t realize. I’m sure you also have those Eureka moments with different products you use. I’m sure you also have those Eureka moments with different products you use. Let’s dive into the features you simply can’t miss out on as a Manager.

Management 52

Management Analytics Personalization Metrics 52

JustCall

DECEMBER 23, 2022

Don’t want agents to waste time between calls to collect customer data? According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA). Typically, a lack of the right sales processes, tools, and systems results in the issue of SCA. A power dialer solves all these problems for you.

CRM 52

CRM Sales Coaching Personalization 52

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). An auto dialer comes in handy when manual dialing is lowering your agent’s productivity. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

ChurnZero

APRIL 15, 2022

Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. But knowing when customers are primed for expansion isn’t always obvious. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

Accountability 98

Accountability SaaS Upselling Metrics 98

JustCall

APRIL 12, 2023

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JivoChat

JUNE 29, 2023

In the competitive world of E-commerce, going the extra mile and leaving a lasting impression on customers is paramount. With countless options at their fingertips, consumers seek more than just products—they crave an unforgettable brand experience. But how do you create a brand experience that truly wows your customers?

Analytics 88

Analytics Chatbots Feedback Surveys 88

JivoChat

APRIL 16, 2023

According to Statista, ecommerce sales worldwide are projected to reach around 8.1 You need a strategy that considers all the different aspects of ecommerce, from marketing and product selection to payment processing and fulfillment. It includes product selection, payment processing, fulfillment, and customer service.

Analytics 82

Analytics Engineering Advertising Sales 82

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

Nicereply

JULY 11, 2022

Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. Ashley Sachs , Director of Customer Success at Sealed believes the key to that is cross-functional relationships and empathy. Do those exist?

SaaS 98

SaaS Marketing Technology Surveys 98

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). These systems are frequently utilized by sales teams for their outbound calling campaigns. A wise decision!

Scripts 52

Scripts CRM Sales Analytics 52

LiveChat

SEPTEMBER 23, 2019

Now, let’s translate it to business and your main goal – providing amazing customer service. CRM (Customer Relationship Management). CRM is a system that allows you to gather and store information about your customers. How can it help your agents and customers? Isn’t that what friends do? Google Analytics.

Management 57

Management Chatbots CRM Analytics 57

CSM Magazine

MARCH 24, 2023

It’s scalable, easier to manage, accessible to broad audiences, and often more affordable than a traditional business, enabling you to generate more significant profits. Take customer service, for instance. Though challenging, cultivating a positive customer experience is possible. Is your site easy to navigate?

Customer Experience 52

Customer Experience Chatbots Accountability Feedback 52

CSM Magazine

MARCH 24, 2023

It’s scalable, easier to manage, accessible to broad audiences, and often more affordable than a traditional business, enabling you to generate more significant profits. Take customer service, for instance. Though challenging, cultivating a positive customer experience is possible. Is your site easy to navigate?

Customer Experience 52

Customer Experience Chatbots Accountability Feedback 52

VirtualPBX

AUGUST 20, 2020

If you’re in this boat, there’s one overwhelming reason you need a phone system for your internet business: customer preferences. Customers want choices for the ways they can reach your company. For sales and troubleshooting requests, you can easily offer them web chat, and you probably already do.

Chatbots 104

Chatbots APIs voip Enterprise 104

delighted

MARCH 4, 2020

Consumers experience your brand in many different ways, whether by using your product and interacting with customer support, or through word-of-mouth on channels outside of your control. And with each new interaction, their perception of your brand can change, potentially leading to a new customer or a lost one. Let’s dive in!

Customer Experience 52

Customer Experience Management Journey mapping Surveys 52

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys. It’s important to note here that the customer journey is the product of the customer success program you’ve created.

Best practices 86

Best practices Enterprise Accountability Marketing 86

CSM Magazine

AUGUST 14, 2020

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. To retain customers, you need to focus on them.

CRM 85

CRM Customer retention Feedback Sales 85

JivoChat

JUNE 21, 2023

Better sales? When using social media to increase sales, for instance, some possible plans might be: Increasing social media traffic to websites by X%. Drive sales: If your ultimate objective is to increase your company’s average order value (AOV) through social media, one of your objectives might be to drive sales.

Analytics 75

Analytics Accountability Personalization Metrics 75

JustCall

APRIL 19, 2023

For instance, delivering excellent customer experience is one of the aspects of this blueprint for success. The definition of success itself is personal to each business. Additionally, marketing creates awareness for your brand and its products/services, which will drive both prospective customers and loyal relationships.

Customer centricity 52

Customer centricity Enterprise voip B2C 52

Quiq

JANUARY 2, 2023

How often do you talk to your customers in real-time? Playing email tag or seeing customer comments pile up on social media frustrates customers and support agents alike. It drags out conversations, delays customer solutions, and puts undue stress on your team. Benefit #1: Increased customer satisfaction.

Chatbots 65

Chatbots Airlines Wait times Best practices 65

TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. Gig customer service: Can it really work? What is Visual Assistance? Solution: Embedded visual engagement platform.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Help Scout

MAY 12, 2021

Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

delighted

MARCH 4, 2020

Consumers experience your brand in many different ways, whether by using your product and interacting with customer support, or through word-of-mouth on channels outside of your control. And with each new interaction, their perception of your brand can change, potentially leading to a new customer or a lost one. Let’s dive in!

Customer Experience 43

Customer Experience Management Journey mapping Surveys 43

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

aircall

JANUARY 7, 2022

Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. . A call center dialer, or outbound dialer, connects customers to an interactive voice response system (IVR) or to a contact center with a live call center representative. . take notes, tag, and add follow-up steps).

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83