Beyond Philosophy

MARCH 15, 2024

They have it in a binder on a shelf back by the disconnected fax machine, just above paper files and right next to their Blackberry charger. Others think they do have a plan, even if they came up with it when the main method of communication with customers was some form of physical correspondence.

Customer emotions 222

Customer emotions Management Customer Experience Customer Service 222

ShepHyken

JANUARY 8, 2024

How can AI help agents focus on high-value tasks in customer service? Top Takeaways: AI technology is transforming customer service by streamlining repetitive tasks, saving time, and enhancing efficiency. By learning customers’ and agents’ patterns of behavior, AI automates processes, enabling agents to focus on high-value tasks.

Customer Support 205

Customer Support Technology Customer Service Customer Experience 205

AWS Machine Learning

APRIL 24, 2024

In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning. To increase training samples for better learning, we also used another LLM to generate feedback scores.

Engineering 96

Engineering Feedback Construction Analytics 96

AWS Machine Learning

APRIL 9, 2024

To learn more about hybrid search, see Knowledge Bases for Amazon Bedrock now supports hybrid search. If you want to learn more about the source attribution that constitutes the final output, choose Show source details to validate the generated answer based on the knowledge base.

APIs 112

APIs Engineering Healthcare Education 112

AWS Machine Learning

APRIL 3, 2024

Amazon OpenSearch Service now supports the cosine similarity metric for k-NN indexes. A multimodal embeddings model is designed to learn joint representations of different modalities like text, images, and audio. The goal is to learn interactions and correlations between the modalities.

Engineering 98

Engineering Accountability Education Metrics 98

AWS Machine Learning

DECEMBER 19, 2023

Artificial intelligence (AI) and machine learning (ML) are becoming an integral part of systems and processes, enabling decisions in real time, thereby driving top and bottom-line improvements across organizations. Machine learning operations (MLOps) applies DevOps principles to ML systems.

Analytics 101

Analytics Engineering Government Best practices 101

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services.

Transportation 52

Transportation APIs Automotive Entertainment 52

AWS Machine Learning

APRIL 22, 2024

Typically, HyperPod clusters are used by multiple users: machine learning (ML) researchers, software engineers, data scientists, and cluster administrators. With the directory service, you can centrally maintain users and groups, and their permissions. The following diagram illustrates the high-level solution architecture.

Scripts 84

Scripts Engineering Management Benchmark 84

AWS Machine Learning

NOVEMBER 21, 2023

MATLAB   is a popular programming tool for a wide range of applications, such as data processing, parallel computing, automation, simulation, machine learning, and artificial intelligence. In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS).

Engineering 85

Engineering APIs Scripts Automotive 85

AWS Machine Learning

MARCH 28, 2024

Although you can learn more about the comprehensive evaluation results in the paper , the following sample captured from the BloombergGPT paper can give you a glimpse of the benefit of training LLMs using financial domain-specific data. To learn more, refer to SEC Filing Retrieval. vs in-context learning paradigm with LLMs.

Finance 94

Finance Metrics Banking Engineering 94

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock manages the process of synchronizing data from your Amazon Simple Storage Service (Amazon S3) bucket, splits it into smaller chunks, generates vector embeddings, and stores the embeddings in a vector index. In the IAM permissions section, select Create and use a new service role. Choose Next.

APIs 110

APIs Healthcare Scripts Enterprise 110

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. VistaPrint created a personalization service that sits in front of Amazon Personalize.

Personalization 91

Personalization Engineering APIs Advertising 91

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. This new workforce requires rapid reskilling and understanding of disruptive services such as artificial intelligence (AI) and machine learning (ML) to drive meaningful outcomes.

Telecommunications 100

Telecommunications Engineering Chatbots CRM 100

Edify

NOVEMBER 2, 2021

Contact: Liz Cahill for Edify Labs. LCahill@edify.cx.

Customer Service 101

Customer Service contact center solutions Contact Center 101

AWS Machine Learning

DECEMBER 18, 2023

About the authors Swami Sivasubramanian is Vice President of Data and Machine Learning at AWS. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

Government 125

Government Engineering Analytics Technology 125

AWS Machine Learning

NOVEMBER 30, 2023

Amazon SageMaker makes it straightforward to deploy machine learning (ML) models for real-time inference and offers a broad selection of ML instances spanning CPUs and accelerators such as AWS Inferentia. To learn more about SageMaker routing features, refer to documentation. You can find him on LinkedIn.

Engineering 86

Engineering APIs Benchmark Enterprise 86

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. The AWS portfolio of ML services includes a robust set of services that you can use to accelerate the development, training, and deployment of machine learning applications.

Management 107

Management APIs Engineering Government 107

Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Contact Center companies must have both a sound strategy and the technical infrastructure in place to address this growing concern. First Name.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. Reward models and reinforcement learning are applied iteratively with human-in-the-loop feedback. configs/accelerate/zero2-bf16.yaml

Engineering 94

Engineering Feedback industry standards Benchmark 94

24-7 InTouch

FEBRUARY 29, 2024

This tool goes beyond conventional machine learning’s predictive capabilities, advancing artificial intelligence and expanding its applications and potential. With analysts’ predictions suggesting that “1 in 10 agent interactions will be [fully] automated by 2026,” generative AI plays a crucial role in customer experience.

Customer Experience 52

Customer Experience Contact Center Customer Service 52

Lumoa

DECEMBER 19, 2023

AI and machine learning are key in performing sentiment analysis using two primary approaches: Rule-based approaches use predefined linguistic rules and patterns to classify sentiment, making them useful for simple cases. Developers and UX professionals can also tap into its potential to enhance products and services.

Feedback 83

Feedback Banking Chatbots Automotive 83

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. This prompts an AWS Lambda function to initiate Amazon Textract.

Healthcare 97

Healthcare Engineering SaaS Analytics 97

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. These resources introduce common AWS services for IDP workloads and suggested workflows.

APIs 91

APIs Metrics Enterprise Benchmark 91

AWS Machine Learning

MARCH 30, 2023

In this post, we introduce a new interactive tool called Snapper, powered by a machine learning (ML) model that reduces the effort required of annotators. While seeing the whole object, we ask the machine to reason about the presence or absence of an edge directly at each pixel’s location as a classification task.

Engineering 83

Engineering Metrics Benchmark Advertising 83

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. It is a live processing service that enables near-real-time moderation.

APIs 86

APIs Engineering Advertising Accountability 86

AWS Machine Learning

OCTOBER 18, 2023

Purina used artificial intelligence (AI) and machine learning (ML) to automate animal breed detection at scale. The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale.

APIs 92

APIs Metrics Consulting Consulting 92

Global Response

MARCH 27, 2024

By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact. This comprehensive guide offers insight into how you can revolutionize your customer service through data-driven decision-making. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 120

Best practices Government Engineering Accountability 120

AWS Machine Learning

FEBRUARY 6, 2024

To support overarching pharmacovigilance activities, our pharmaceutical customers want to use the power of machine learning (ML) to automate the adverse event detection from various data sources, such as social media feeds, phone calls, emails, and handwritten notes, and trigger appropriate actions. The training jobs used an ml.p3dn.24xlarge

Healthcare 95

Healthcare Engineering Construction Consulting 95

Fonolo

JANUARY 17, 2023

Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Friendly service. Artificial intelligence software armed with natural language processing abilities uses machine learning algorithms to tease out the sentiment in customer calls.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

AWS Machine Learning

APRIL 5, 2024

It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service.

APIs 102

APIs Advertising Enterprise Technology 102

AWS Machine Learning

FEBRUARY 26, 2024

By using AWS services, our architecture provides real-time visibility into LLM behavior and enables teams to quickly identify and address any issues or anomalies. In this post, we demonstrate a few metrics for online LLM monitoring and their respective architecture for scale using AWS services such as Amazon CloudWatch and AWS Lambda.

Metrics 109

Metrics Big data Analytics Engineering 109

AWS Machine Learning

OCTOBER 5, 2023

Before that, he worked on developing machine learning methods for fraud detection for Amazon Fraud Detector. He is passionate about applying machine learning, optimization, and generative AI techniques to various real-world problems. He focuses on developing scalable machine learning algorithms.

Scripts 95

Scripts Big data Engineering SaaS 95

AWS Machine Learning

JANUARY 10, 2024

The large machine learning (ML) model development lifecycle requires a scalable model release process similar to that of software development. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics. This post is co-written with Jayadeep Pabbisetty, Sr.

APIs 96

APIs Construction Engineering Analytics 96

AWS Machine Learning

JUNE 22, 2023

is the leading cross-platform global game company that provides gambling products and services. Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. This will reduce machine downtime and avoid significant revenue loss for casinos.

Automotive 81

Automotive Engineering Metrics Finance 81