ProProfs Blog

OCTOBER 30, 2020

Some of them like the new ‘work from home’ scenario, while others prefer the old ‘work in office’ culture. Can they commute to the workplace like pre-COVID times? . For example, in the pandemic era, maintaining social distancing is a prerequisite in the workplace. I can save on travel and other expenses. The list goes on.

Surveys 153

Surveys Transportation Government Management 153

delighted

AUGUST 26, 2022

In a world where a remote or hybrid work experience is the new normal, employees now have greater flexibility when choosing where they want to work and employers have added pressure to avoid turnover and improve employee retention. working from home) Company culture Job satisfaction Feeling included and a sense of belonging at work.

Surveys 88

Surveys Feedback Benchmark Management 88

Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report.

Morale 78

Morale Gamification Contact Center Quality management 78

BlueOcean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. List address & number of employees for each location) What percent of your workforce is remote/work-at-home? Culture Describe your corporate culture including how it is differentiated from your competition. We hope they’ll make your life a little easier.

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

aircall

AUGUST 4, 2021

And when teams are working remotely, managers must decide how those employees can interact effectively with their in-house colleagues without undermining productivity.”. Research from PwC shows that 68% of executives believe employees should be working in the office at least three days a week to maintain the company culture.

Employee engagement 108

Employee engagement Consulting Consulting Morale 108

Playvox

JULY 28, 2022

When you understand your agents better, you’ll create a healthier workplace for everyone. On the whole, though, they all want to feel that you care about them as people first and employees second. Baby Boomers respect hierarchy, are committed to hard work, and value achievement in the workplace. Smith, Ph.D.

Contact Center 66

Contact Center Gamification Surveys Feedback 66

Jive

MARCH 27, 2019

While we all know that freelancers are on the rise , you might be surprised to find that the preference to hire remote employees is also on the rise. In fact, based on Upwork’s Future Workforce Report , hiring managers expect 38% of their full-time staff to be working remotely in the next decade. . It’s true.

Management 77

Management 77

Liveops

JANUARY 6, 2022

As we embark upon 2022, many are reflecting on all the lessons learned and challenges faced from transitioning to a remote work environment, which has accelerated over the last two years. The pandemic really downgraded work as the centerpiece of people’s lives, which may be a good thing. The Necessity of a Contingent Workforce.

Gamification 62

Gamification virtual call center Virtual Agent Call Center 62

CSM Magazine

JUNE 1, 2021

Agents are working remotely, facing unprecedented call-volumes, and peaks and valleys of customer issues.”. 47% of agents say that customer sentiment is the biggest impact or detractor on workplace culture. Remote or hybrid models seem to be here to stay for contact centres. Reporting Findings Webinar.

Surveys 52

Surveys SaaS Coaching Employee engagement 52

SharpenCX

APRIL 7, 2020

Maybe when you think of the workplace of the future, you envision futuristic-style holograms having a meeting. Instead, the workplace of the future looks simpler — people having the flexibility to work remotely. And, 97% told them they would recommend remote work to others. How can you maintain a healthy culture?

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

Hodusoft

DECEMBER 14, 2022

Effective organizational communication depends on two factors: Communication skills of the people communicating The system or process to facilitate communication. Internal communication Internal communication is the interactions that occur between people within the organization. What is Business Communication?

voip 52

voip Telemarketing Enterprise contact center solutions 52

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. It plays a key role in keeping your agents aligned in their approach and messaging, as they support your callers daily. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Tethr

MARCH 3, 2020

For others, this means giving reps the reigns to work remotely if the technology is in place to support it. Your remote agents need to be provided with the best tools and trained on how to use them. Your IT department should be ready to handle issues with setting up remote computers, checking internet connections and troubleshooting.

Call Center 83

Call Center At home agents Management contact center workforce 83

ProProfs Blog

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. Discuss the Work-Culture & What Candidates Can Expect. Remote Customer Service Representative. Remote Customer Support Representative. Customer Service Supervisor.

Customer Service 166

Customer Service Engineering Customer Support Management 166

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Key Performance Indicators (KPIs) provide valuable insights. Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

BlueOcean

AUGUST 6, 2020

2020 has marked the workplace like no other year in recent history. What percent of your workforce is remote/work-at-home? Describe your corporate culture including how it is differentiated from your competition. How does your corporate culture align with your understanding of our own company, values, and culture?

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

CSM Magazine

DECEMBER 7, 2020

Recent global trends and changing cultural shifts are going to require contact centres to add a third critical element to succeed in a dynamically changing world: extreme digital CX agility. Contact centers must have a fully agile workforce with the ability to move across channels and workplaces without losing efficiency.

Contact Center 52

Contact Center outsourcing Analytics Chatbots 52

Maru Group

SEPTEMBER 3, 2020

It’s a pattern that’s so prevalent that even tech giants like Twitter have announced the end of their global workplace altogether. Using our System 1 Brand Emotion tool , we were able to uncover the current and ideal drivers of employee engagement that people associate with homeworking. But the office is not dead.

Employee engagement 52

Employee engagement Technology Education Best practices 52

Global Response

JULY 10, 2023

This has only grown since the Covid-19 pandemic both increased the desire and need for outsourcing, as well as the rise in work-from-home and remote working setups which has increased the number of BPO agents in the Philippines. Cultural Compatibility with Western Countries. Exceptional Customer Service Skills.

Call Center 62

Call Center outsourcing Technical Support Education 62

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward? Call Center Analytics vs.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. And it’s not because people don’t try, don’t like their jobs, or don’t care about their work. We’ve also done the research and combined it with the insights we’ve gathered from our guests, plus many years of expertise. Don’t believe me?

Call Center 52

Call Center Management Gamification virtual call center 52

aircall

MAY 12, 2021

Read on to better understand digital transformation—and why SMBs need to accelerate it—and get a glimpse of what the future holds in the workplace. Digital transformation initiatives require an overall cultural shift within your business. The Cisco report research shares the following insights. What Is Digital Transformation?

Best practices 62

Best practices Entertainment Technology APIs 62

Integrity Solutions

MAY 24, 2023

Successful sales people know is about doing something for the customer – not to the customer. Sales training should be about the sales culture of an organization and helping salespeople to exemplify the brands and products they represent with passion, authenticity and integrity. What Is Sales Training?

Sales 52

Sales Coaching Accountability Personalization 52

Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Last year’s survey was enlightening: Our company, then about 60 remote people, had moved closer to gender parity — 59% men, 41% women and non-binary people.

Surveys 40

Surveys Engineering Feedback Personalization 40

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Deliver key success metrics such as NPS and Net Recurring Revenue.

Enterprise 19

Enterprise Engineering Accountability Government 19

SmartKarrot

MARCH 23, 2023

Rethinking culture and expectations To keep pace with the progressive shift in organizational values, people friendly companies around the world are rethinking culture, expectations, and policies to be able to align with the requirements of the new age workforce. And it’s bite-sized.”

Morale 10

Morale B2B Coaching Employee engagement 10

SmartKarrot

MARCH 23, 2023

Rethinking culture and expectations To keep pace with the progressive shift in organizational values, people friendly companies around the world are rethinking culture, expectations, and policies to be able to align with the requirements of the new age workforce. And it’s bite-sized.”

Morale 10

Morale B2B Coaching Employee engagement 10

Balto

FEBRUARY 6, 2023

But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so. There’s plenty of room for advancement: 68% of tenured agents were actively working towards a promotion and 84.7% No strings attached.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Branch Mesenger

AUGUST 29, 2017

More than ever, people are mobile. If you came of age when Zack Morris ruled the halls of Bayside High, it would be pretty unbelievable to fathom how far cellular technology has come for the mobile-first, always-connected millennial generation. Form factors have gotten smaller. Designs are elegant and responsive. Here’s what they said.

Employee engagement 94

Employee engagement Technology Enterprise Surveys 94

Fonolo

NOVEMBER 17, 2020

The investments in infrastructure and technology to make remote working possible won’t vanish. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. We had to listen.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Help Scout

OCTOBER 30, 2018

The research shows that the tech talent pool is small and competitive , and that companies must constantly evolve their benefits and culture to attract and maintain these niche skilled employees. Even though this message cuts off mid-word, we think they’re trying to sell this company’s “work hard, play hard” culture as a plus … ?

Engineering 40

Engineering Coaching Personalization Best practices 40

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. The market has become more competitive, and people are demanding more quality and compliance. The days of just loading up a list and cold-calling people are gone. And no wonder.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

C Space

SEPTEMBER 30, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. During the height of the Covid-19 pandemic, the California-based company allowed some of its staff to move abroad for personal reasons, such as returning to their home country, and continue working remotely.

Real estate 40

Real estate Airlines Accountability Sales 40

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Agent Management Tips for International Call Centres.

Best practices 226

Best practices Call Center Contact Center Scripts 226

CrazyCall

SEPTEMBER 4, 2018

And people follow them for that. Social media are not just about little kittens and juicy gossip about movie stars. Social media are a great way to share knowledge and advice with others. Sales influencers adore doing this. Brian Halligan. Co-founder & Chief Executive Officer of Hubspot. million in total revenue in Q1 2018.

Sales 129

Sales SaaS CRM B2B 129

Playvox

SEPTEMBER 6, 2022

Adapting to the work styles and learning preferences of your remote contact center agents is a smart place to start. Research from Playvox — including the real-world experiences and perspectives of contact center leaders and agents — uncovers data and practical insights on the state of contact center remote work. Communicate.

Contact Center 86

Contact Center Surveys Customer Support Feedback 86

SmartKarrot

SEPTEMBER 26, 2023

Please read on to gain more insights into the human resources playbook and where you can download templates you can use to develop your playbooks. The business environment has never been less certain, more complex, more volatile, or more fraught with indistinctness than it is now. What is a Human Resources Playbook?

Best practices 10

Best practices industry standards Government Management 10