Global Response
OCTOBER 17, 2023
Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.
JustCall
OCTOBER 16, 2023
Improving healthcare support is a priority for hospitals and healthcare institutions across the board. Unsurprisingly, data predicts that augmented reality and virtual reality in the healthcare market will reach USD 11.3 But the twist is that this ongoing process is increasingly becoming virtual. billion by 2030.
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Talkdesk
AUGUST 28, 2020
The healthcare contact center has been impacted by COVID-19 more so than virtually any other industry. We were able to do it within 24 hours without missing any of our SLAs, even as we experienced a 30%+ increase in support tickets.” It’s healthcare, so there is no margin for error.”.
TechSee
APRIL 28, 2023
Medical devices, like insulin pumps, have revolutionized healthcare in recent years, providing physicians and patients with advanced tools to diagnose, treat, and manage a wide range of medical conditions. However, medical devices are complex and require specialized expertise to operate and maintain. What is TechSee and How Does it Work?
Spearline
JUNE 2, 2022
Customer Insight – United World Telecom Technical Support Manager, Alain Rodriguez and Sales and marketing manager, Luke Genoyer, from United World Telecom explain why they use Spearline everyday and how it has helped with their testing issues.
Cyara
FEBRUARY 13, 2024
This ensures that they pass through filters and are being answered by end-users. The changing ways these and other filtering and call ID applications, and the evolving and different rules every country has around spam make it near-impossible to continuously monitor whether your contact center’s outbound efforts are actually reaching your customers.
Vistio
FEBRUARY 5, 2024
Utilities The utilities industry deals with issues such as service interruptions, billing inquiries, and technical support. ServiceSim immerses agents in health insurance-related scenarios, equipping them with the knowledge and empathy to address sensitive healthcare matters effectively.
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