Quality Contact Solutions

JUNE 1, 2022

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Learn more about our healthcare BPO solutions. Read the full article.

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Ansafone

JULY 15, 2021

Problem A healthcare auditing company works to keep healthcare partners compliant with state and local regulations. The healthcare company’s audit duties require the administration of surveys to medical providers for different health plans specific to California.

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Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 What is a Healthcare Chatbot? The healthcare industry is no different.

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Ansafone

AUGUST 30, 2018

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink].

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Working Solutions

APRIL 10, 2023

And for businesses operating in—or adjacent to—healthcare, data security is not only important, it’s legally required. So important is healthcare data security that the U.S. In an era of widespread data breaches, it’s never been more essential to keep the data of your clients and customers safe and secure, no matter what your industry.

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Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Business needed to go on, and outbound telemarketing services for the healthcare industry helped facilitate just that…. Sales organizations that work with the healthcare industry can benefit from outbound telemarketing services in several ways.

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Helpware

SEPTEMBER 6, 2022

Healthcare companies, no matter the nature of their business, their individual specializations and fields, and the products and services they offer, face a unique set of challenges. This underlines just how vital it is to have a reliable and dedicated healthcare customer support system.

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CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

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Outsource Consultants

MAY 20, 2019

With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease financial constraints and free up resources without degrading quality care across a heavily-regulated industry.

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Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. His professional journey has allowed him to accumulate extensive knowledge in various sectors, including healthcare , energy , and consumer products.

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Global Response

JANUARY 22, 2024

Across all industries, outsourcing continues to help businesses save money, streamline processes, and gain a competitive advantage. Sectors like IT, healthcare, finance, and HR lead the way in outsourcing. And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource.

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HGS

JUNE 28, 2018

Assessing Your Outsourcing Services Maturity. By Donna Martin, Senior Vice President, HGS Healthcare. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans.

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Quality Contact Solutions

AUGUST 3, 2022

Flying under the wing of the AnswerNet mothership allows us to expand our outsourced services and go above and beyond our former abilities. Want to learn more about our expanded outsourced services, capabilities, & expertise? QCS Recognized as Top 10 Healthcare BPO in 2022. and Canada. 24/7 Help Desk? B2C Messages?

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Global Response

NOVEMBER 6, 2023

As such, it’s essential to tread carefully when it comes to legal compliance in outsourcing your call center. But that doesn’t mean you should never outsource—what it does mean is that every business should be well aware of the key legal considerations before they begin outsourcing their call center. HIPAA compliance.

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Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. He has held executive roles at major BPO providers and specializes in the insurance , financial , and healthcare verticals. About Outsource Consultants.

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Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights. Here’s what you need to know about the pros and cons of outsourcing, and how to reap the benefits without hurting your operations.

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TeleDirect

APRIL 6, 2023

Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Whether you are a doctor, nurse, pharmacist, or administrator, healthcare workers know that clear, empathetic communication is crucial.

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TeleDirect

JANUARY 12, 2022

Telehealth Technology in Healthcare. Types of Telehealth Services | Telehealth Trends in Healthcare | Modern Healthcare Telehealth Platforms | How TeleDirect Can Benefit Your Telehealth Services. A number of factors ensures the general growth of telehealth technology in healthcare for years to come. And many others.

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Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics and hospitals are shifting common inquiries previously handled by internal staff to outsource call centers , where overflow can be better accommodated.

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TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. And more specifically, who do companies use outsourced call centers? Gaining new patients is important for healthcare leaders.

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Back Office Centers

DECEMBER 14, 2023

Back office outsourcing services are very advantageous for companies looking to save costs, increase efficiency, and gain a competitive advantage in the market. Let’s examine some of the main benefits that make back office outsourcing advantageous for businesses strategically. Describe back office outsourcing, please.

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TeleDirect

FEBRUARY 24, 2021

At TeleDirect, we know the importance of answering every call that comes into your healthcare or finance services office. As Jason Hawkins, a partner at Advertising for Surgeons who has over 12 years of experience in the healthcare industry, points out, there’s a “huge cost-savings element to outsourcing” your call center needs.

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IdeasUnlimited

AUGUST 16, 2022

All great healthcare services start with great communication. More than any other form of service, healthcare relies on trust as a key factor. Without the patient’s trust, healthcare services will struggle to find new patients let alone retain existing ones for a long period of time. Insurance verification. Patient History.

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OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

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Global Response

APRIL 27, 2023

Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Greater control over the outsourcing process. Reduced language and cultural barriers.

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Ansafone

SEPTEMBER 24, 2022

In order for a business to start growing at a faster pace, the company must first harness the power and convenience of outsourcing. Outsourcing lets business managers launch multi-channel services that would be too expensive to implement internally. The key is to partner with a contact center who masters in all things outsourced. .

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CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

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Back Office Centers

JANUARY 9, 2024

Back office duties are becoming more and more appealing to outsource as companies struggle to keep up with the rising demand for their goods and services and as technology advances. This essay will examine the field of back office outsourcing services and highlight the major advantages of using them.

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Working Solutions

DECEMBER 11, 2023

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is both an art and a science. Understanding Seasonal Challenges in Healthcare Contact Centers […] As seasonal demands bring unique challenges, peaks and valleys must be handled with strategic precision.

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Quality Contact Solutions

MAY 7, 2021

Can Outsourced B2B Telemarketing help your organization hit its inside sales goal? If you’ve ever considered outsourcing your B2B Telemarketing , you are not alone. Many large and small organizations utilize outsourced telemarketing as part of their overall program to achieve their inside sales goals. appeared first on.

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Anexa BPO

APRIL 14, 2022

And while COVID-19 highlighted – and exacerbated – the gaps in many of the world’s economic systems, none were more evident than those existing in healthcare in lower-and middle-income countries (LMICs). Additionally, the ratio of healthcare workers to population was typically below the WHO recommended minimum.

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Anexa BPO

SEPTEMBER 19, 2022

The healthcare industry in the US is facing a transformation. Although rising healthcare costs and disease have increased home care services, the pandemic also generated opportunities to transform them into future-friendly, state-of-the-art systems. Have questions?

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Back Office Centers

NOVEMBER 17, 2023

Even when you can handle the data yourself, hiring a virtual assistant to do Data mining outsourcing is preferable. Data mining outsourcing service types. A financial corporation, for instance, is not going to find much value in healthcare data. It will be a wise decision for you to Outsource data mining services.

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HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Undeniably, the healthcare compliance list is long, and a moving target.

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Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants. CONTACT: Sarah Klosterbuer.

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Ansafone

JANUARY 17, 2022

As the world continues to adjust to new norms amid the ongoing global health pandemic, the healthcare industry has been tasked with finding ways to successfully manage an increase in demand for services. The post Contact Center Support Agents Make Healthcare Services Convenient appeared first on Ansafone Contact Centers.

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Nicereply

MARCH 10, 2021

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. Check out these numbers before we explore how outsourcing customer support can be beneficial. Outsourced agencies and providers tend to have specific expertise. Quality Control Beyond Cost Reduction.

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