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What to Consider When Outsourcing Customer Service in the Healthcare Industry

Global Response

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.

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Top 6 Advantages of Outsourcing Healthcare BPO Service


Outsourcing is to hire an agency or a company that performs its business functions such as selling goods and services which are performed traditionally by company’s own staff and employees. Outsourcing is a practice of assigning work to a company and acts as a cost-cutting measure. Advantages of Outsourcing Healthcare BPO Service.


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Enhancing Healthcare Through BPO Solutions

Global Response

Healthcare BPO providers deliver high-quality, high-touch customer service—and more—to support internal teams and improve empathy, accuracy, security and satisfaction of your call center, while providing necessary support to your internal teams. How exactly does BPO enhance your healthcare support? The solution?

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How Contact Center Quality Monitoring Benefits the Healthcare Industry

The Northridge Group

To jumpstart improvement, a proven approach is to bring in outside Quality Monitoring experts who can objectively assess associate performance and offer honest, practical insights and recommendations for improvement – particularly if an outsourcer is providing customer service agents. Healthcare Quality Monitoring.

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9 considerations for outsourcing your healthcare call center


It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One way many healthcare organizations manage this greater call volume is to significantly increase their temporary agent workforce during and immediately after open enrollment.

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QCS Recognized as Top 10 Healthcare BPO in 2022

Quality Contact Solutions

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Learn more about our healthcare BPO solutions. Read the full article.

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Healthcare Audit Company Needed to Outsource Survey Calls for Different California Health Plans


Problem A healthcare auditing company works to keep healthcare partners compliant with state and local regulations. The healthcare company’s audit duties require the administration of surveys to medical providers for different health plans specific to California.