TechSee

JUNE 1, 2023

We get about 60 calls a day, on average these take about 7.5 It’s very rewarding to hear them get very happy, to see a child jumping or a grandmother in tears for being so excited about fixing their device and being back in sound. Cochlear is the world leader in implantable hearing solutions.

Technology 207

Technology Customer Service Customer Support Contact Center 207

Vistio

APRIL 22, 2024

Click “ Get a demo ” to get in touch. We’ve all heard stories of chatbots providing nonsensical answers or virtual assistants misunderstanding customer inquiries. These public instances serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration.

Contact Center 52

Contact Center Agent Empowerment Best practices Chatbots 52

ClientSuccess

JANUARY 24, 2023

If you want to see a demo of the ClientSuccess SuccessScore health scoring framework and how it can save you time and headaches and make you grow more accounts, you can request a 30-minute demo here. Understanding a customer’s health will let you examine any account at any given time and understand where the relationship is.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

AWS Machine Learning

APRIL 11, 2023

With Streamlit , developing demo applications for your ML solution is easy. Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. The code for this blog can be found in this GitHub repository.

Scripts 74

Scripts Automotive Engineering Healthcare 74

TeamSupport

DECEMBER 20, 2023

Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand. Bottom line: Your customers get resolutions faster, regardless of the path they took to get there.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

Avoxi

JUNE 9, 2021

Buy Online Get a Free Demo Direct Routing vs Calling Plans in Microsoft Teams Direct Routing vs. Teams Calling Plans What are Calling Plans in Teams? Calling Plans in Teams are business voice bundles provided by Microsoft. They include a users phone number and a package of minutes for calls. Where are Calling Plans available?…

Contact Center 118

Contact Center 118

Avoxi

MARCH 29, 2021

Buy Online Get a Free Demo Interstate Call Recording Laws & Compliance (2021) Call recording laws can be complex, but compliance doesn't have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant.

Call Center 118

Call Center Contact Center 118

Calltools

FEBRUARY 21, 2024

When a potential lead signs up for a demo or requests more information, responding to them quickly is critical to converting them. A prospect becomes a lead when they fill out a contact form or request a free demo. 73% of leads never get a response. Transfer them multiple times before getting it right.

B2B 52

B2B Sales Call Center Metrics 52

SmartAction

APRIL 11, 2024

If you can tie a call back to a number, you can personalize the interaction from the get-go. Let me get you some help.” Imagine this scenario: Alex cannot get his car started and calls for roadside assistance. Virtual voice agents can be a blessing or a curse for your customers. Reaching a human can be nearly impossible.

Virtual Agent 67

Virtual Agent Interactive Voice Response Call flow Contact Center 67

JustCall

FEBRUARY 9, 2024

Excellent customer service that you get every time!” You get to choose the dialer that best fits your calling needs. Book a free demo. It’s all thanks to YOU! G2 awards are not just another arbitrary ranking. They’re a testament to the voices that matter most – those of our customers. Haven’t tried JustCall yet?

Customer Service 78

Customer Service CRM Customer Support Sales 78

Cincom

FEBRUARY 15, 2021

Join Cincom® and Covenant Technology Partners for this Lunchtime “Food for Thought” Demo on February 18. Join us for this lunchtime demo on February 18 that will show how you can expand your Microsoft Dynamics 365 investment while digitally transforming your business and increasing sales with CPQSync by Cincom. Cincom Systems, Inc.

Sales 98

Sales Finance Upselling SaaS 98

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. Each criterion is worth up to 20 points. It also earned a remarkable score of 4.6 It also earned a remarkable score of 4.6

call center software 52

call center software Contact center software Customer centricity Call Center 52

Jon Arnold

NOVEMBER 10, 2022

Eric followed a similar journey, when he couldn’t get funding for Zoom early on. Aisera - one of many partners I spoke with while walking the show floor, then later, the analysts went offsite to Zoom HQ for briefings and demos from their product managers. A few of the demos - Zoom whiteboard, digital signage and reservations.

Personalization 69

Personalization Management 69

aircall

FEBRUARY 16, 2022

For example, you might begin by simply learning a customer’s name and end with a completely bespoke product demo (more on that below). . If you’re ready to begin your journey to a winning personalized sales strategy, here are our top tips for getting started. Why Is a Personalized Sales Approach Important? Focus on Preparation.

Personalization 62

Personalization Sales CRM Call Center 62

Totango

APRIL 13, 2021

So why, in this modern world we’re living in, would you purchase a premium software solution based solely on a sales pitch or demo? So why, in this modern world we’re living in, would you purchase a premium software solution based solely on a sales pitch or demo? No trial period, no fake demo, no pushy salesperson.

Enterprise 68

Enterprise Sales Best practices 68

TeamSupport

APRIL 23, 2024

Along with this feedback comes TeamSupport’s extensive opportunities for customers to find answers on their own, getting them to resolution quicker and more effectively. In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success.

Customer Support 52

Customer Support Technology Analytics Feedback 52

TeamSupport

MARCH 18, 2024

Let's just get right into it! Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 40

Self service Chatbots Best practices Customer Support 40

JustCall

MARCH 21, 2024

Request Demo Exploring Agent Assist Lite’s features With Agent Assist Lite, you enable your reps and agents with a real-time knowledge engine that surfaces the right answers, prompts smart suggestions, and provides tailored scripts – all at their fingertips. Does your team constantly struggle to nail customer interactions? The outcome?

Scripts 59

Scripts First call resolution Engineering Sales 59

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. What our customers are saying With a trScore of 8.1

Enterprise 112

Enterprise Best practices Feedback Education 112

Help Scout

JUNE 3, 2021

It might seem like a simple task on the surface, but once you start getting into the weeds, it can quickly become overwhelming. Every time I need to buy a pair of jeans, I trick myself into thinking it’ll be an easy process. I’m sure I can simply order from the last place I bought them or just check a few stores.

Sales 105

Sales Feedback Accountability CRM 105

AWS Machine Learning

NOVEMBER 30, 2023

Deploying models to a SageMaker endpoint entails a series of steps to get the model ready to be hosted on a SageMaker endpoint. Amazon SageMaker is a fully managed service that enables developers and data scientists to quickly and effortlessly build, train, and deploy machine learning (ML) models at any scale. We discuss this in Part 2.

Engineering 99

Engineering Best practices APIs Scripts 99

CSM Magazine

SEPTEMBER 28, 2023

From intuitive navigation and mobile-friendly design to free game demos and a clear and easy way to contact your customer support, take advantage of these tips to take your user experience to the next level and leave your customers satisfied. It’s essential that users are able to find what they’re looking for without getting lost.

Customer Support 59

Customer Support Marketing Customer Service 59

SmartAction

MARCH 7, 2023

Analysts expect CAI adoption to expand more than 22% this year alone, with longer term growth likely to exceed $14 billion by 2025. What are the key drivers of this explosive growth in the CAI market? Let’s take a closer look at the top CAI trends to follow – both in 2023 and beyond. Advances in IVAs could not be more timely.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

OctopusTech

MARCH 3, 2024

Many companies are now turning to outsourcing as a strategic approach to get their web projects executed faster and more cost-effectively. Hold Discussions and Demos Schedule detailed discussions with the outsourced team. The external partner handles contingencies. Here is a step-by-step guide: 1.

outsourcing 62

outsourcing Technical Support Government Metrics 62

VirtualPBX

JANUARY 26, 2022

Getting Back to Basics. They will also include demos of new features and updates, giving you a closer peek behind the curtains and inside the minds of the VirtualPBX teams. They will also include demos of new features and updates, giving you a closer peek behind the curtains and inside the minds of the VirtualPBX teams.

voip 98

voip Banking Best practices Call Center 98

JustCall

MAY 26, 2022

Let’s get started. They will get an email containing an invite code and link to join JustCall with that invite code. Step 4: Get Virtual Phone Numbers For Your Call Center. Let’s get 3 toll-free numbers and 3 local numbers for these 3 countries. Watch video demo on how to get phone numbers on JustCall ?

Call Center 98

Call Center Inbound sales Call Logging CRM 98

Netomi

JANUARY 13, 2022

In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Before we get into the questions you should ask during your chatbot demo, let’s quickly cover why now is a good time to explore chatbots. per interaction.

Chatbots 52

Chatbots Analytics Banking Metrics 52

Edify

DECEMBER 13, 2021

Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields. Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

Nicereply

SEPTEMBER 11, 2023

But it still helps get a sense of what products to start with. Normally you can get a feel for what it’s going to be like getting support from them and how nice they are to work with in the sales process. So they need to be completely sure of their investments and have to fight to get resources.

Sales 64

Sales Engineering Marketing Technology 64

Avoxi

JUNE 10, 2021

Buy Online Get a Free Demo Travel and Hospitality Industry KPIs The Top Travel & Hospitality Industry KPIs KPIs or Key Performance Indicators are values that can help airlines, hotels, and resorts measure their progress and stay on track with their revenue.

Airlines 71

Airlines Contact Center 71

SmartAction

NOVEMBER 8, 2023

If you can tie a call back to a number, you can personalize the interaction from the get-go. Let me get you some help.” Imagine this scenario: Alex cannot get his car started and calls for roadside assistance. Virtual voice agents can be a blessing or a curse for your customers. Reaching a human can be nearly impossible.

Virtual Agent 86

Virtual Agent Interactive Voice Response Call flow Contact Center 86

AWS Machine Learning

MARCH 11, 2024

For more than two decades, VistaPrint has empowered small businesses to quickly and effectively create the marketing products – from promotional materials and signage to print advertising and more – to get the job done, regardless of whether they operate in-store or online. Transform the data to create Amazon Personalize training data.

Personalization 96

Personalization Engineering APIs Advertising 96

Tethr

JULY 26, 2021

If your customers are going to your website, opening a chat, and then getting booted off or not getting the help they need—you need to know about it. Request a demo today to get started, or check out our resources section to learn more about the platform and what we’re all about. . Anticipate and avoid future friction.

Analytics 114

Analytics Inbound sales Self service Contact Center 114

CSM Magazine

APRIL 18, 2024

We also had another member of the admin team whose job it was to print completed job sheets and get them marked up for invoicing.” “We knew how our business operated and the workflows that were required to get jobs done and invoiced,” he continued. “However, we also knew this was long winded. .”

Management 52

Management Engineering CRM Finance 52

Spearline

JANUARY 16, 2020

While this advert is a fictional scenario, you would be surprised how many times a business’ customer has been greatly affected by poor call quality, or not even getting through, with the business completely unaware. Book a demo here and we will be in touch within one working day to coordinate a demo of our platform.

Education 88

Education Customer Experience 88

ChurnZero

JANUARY 10, 2023

Within seconds, you’ll get a first draft to refine, customize and use. While everyone ultimately gets it done, it’s faster and more effective with a partner who’ll do 50+% of the work by providing ideas and content to choose from or customize.”. We’ve included a box of refinement suggestions to get you started.

Scripts 98

Scripts 98

TeamSupport

JULY 25, 2023

How do I get a new password? As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. The agent starts by answering a customer’s inquiry via chat.

Customer Support 98

Customer Support Chatbots Self service Customer Service 98