ShepHyken

JANUARY 25, 2022

Using Feedback to Drive Change in the Customer Experience. Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback. Here are the top 3 ways: Timely: Real-time feedback is key. Does collecting feedback breach customer privacy?

Feedback 161

Feedback Surveys Marketing Personalization 161

SharpenCX

FEBRUARY 24, 2023

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Don’t forget about your agents.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Myra Golden Media

OCTOBER 1, 2021

They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy. So what makes a person sound friendly over the phone? Seven things are all it takes, and that’s what I’m breaking down in this video.

Feedback 310

Feedback Personalization Customer Experience 310

delighted

MAY 11, 2023

They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars. Watch the video below or keep reading for a written recap! Customer support feedback The customer support experience can make or break a customer’s decision to return to your brand.

Surveys 52

Surveys Feedback Customer Support Education 52

Nicereply

JUNE 17, 2021

On top of that, each company we work with has their own needs and nuances that need to be tracked while providing a personalized experience each time.”. People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback. Customer is king.

Feedback 105

Feedback SaaS B2B Education 105

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

GetFeedback

FEBRUARY 6, 2019

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. 10 tips on gathering post-event attendee feedback. Success is more than a day-of checklist.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Beyond Philosophy

AUGUST 20, 2020

My smartphone feels a lot more personal to me than my PC. The challenge with feedback and reviews is they are frequently solicited but infrequently completed. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. To me, this makes sense at an intuitive level.

Transportation 873

Transportation Surveys Consulting Consulting 873

CCNG

FEBRUARY 28, 2024

The most significant factor driving this desire to be part of a hybrid workforce is the balance between their work and personal lives. However, it’s not just about their personal lives. With four years of using tools like team chat, video conferencing and more, you may need new ways to keep your team engaged and united.

Best practices 195

Best practices CCNG Technology Surveys 195

VirtualPBX

SEPTEMBER 3, 2020

That’s why we’re giving it our undivided attention to enable Web Phone video support as the our Video Calling beta test paves the way for a public feature release. We have made a lot of progress in bringing video capability to the Web Phone. Video Calling can also work between multiple types of phones.

voip 83

voip Feedback Personalization 83

Toister Performance Solutions

APRIL 1, 2021

Hiring managers are increasingly using asynchronous video interviews to screen job applicants. Recruiters then review the videos at a later time. According to this article from CBC, video interview platforms such as HireVue, Knockri, and VidCruiter saw dramatic increases in volume during 2020. It's very impersonal."

Personalization 71

Personalization Management Feedback Customer Service 71

aircall

JUNE 2, 2021

Text messaging, video conferencing or video calls, and online messaging are some of the most common examples that we use every day. Communication channels can be verbal (phone call, video call), nonverbal (like video, which incorporates body language and facial expressions), and written (SMS messaging, email). Video Call.

Personalization 62

Personalization Customer Service B2B Self service 62

ChurnZero

APRIL 1, 2024

AI should be viewed as an elite personal assistant during this process. 1: Scaled, personalized customer onboarding with AI Use AI to analyze customer data and behavior patterns to create a personalized onboarding experience for each user. AI can help create informative guides, video tutorials, and FAQs for customers.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Benchmark Sales 124

Beyond Philosophy

NOVEMBER 23, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! As a tech-savvy person, I love electronics and pride myself on making excellent decisions. However, it could also be videos or FAQs on the website to help solve the issue. The settings seem to change without warning.

Feedback 195

Feedback Marketing Sales Personalization 195

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 52

Personalization Transportation Brand ambassadors Feedback 52

Hodusoft

NOVEMBER 19, 2020

A video chat contact center software can bring further improvements in online banking systems. Video chat is more like an across-the-table conversation in which both the customer care agent and the customer can sight each other’s expressions and judge body language. This further helps to build trust faster.

Contact center software 52

Contact center software Banking Contact Center contact center solutions 52

Satrix Solutions

JULY 14, 2020

The widely held consensus is that companies not serious about collecting customer feedback are at risk – risk of losing customers, risk of damaging their reputation, and risk of falling behind the competition. When Not to Ask for Customer Feedback. Let me explain: 1) There is no buy-in or commitment to properly action the feedback.

Feedback 78

Feedback Best practices Surveys Government 78

Spearline

AUGUST 20, 2020

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” “Usually in the office, you would have to get up, go downstairs and find somebody to ask a specific question, spending ages looking for a person.

Feedback 98

Feedback Abandon rate Journey mapping Telecommunications 98

Totango

OCTOBER 3, 2019

That’s why your enterprise needs to give customers the personalization they demand if you want to survive and grow in today’s customer-centered economy. Customers have more choices than ever, so it’s critical that you take a customer-centered approach and offer personalized customer engagement. Create a Customer Advisory Board.

Personalization 68

Personalization Best practices Feedback Sales 68

GetFeedback

APRIL 3, 2019

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. Now with GetFeedback, we have concrete information that we can speak to.

Feedback 88

Feedback Surveys Analytics Coaching 88

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service 52

Customer Service Airlines Feedback Technology 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service 52

Customer Service Airlines Feedback Technology 52

ShepHyken

OCTOBER 12, 2023

He shares how SMS automation can be leveraged to enhance customer experiences by providing personalized and timely interactions. In an era where customers value personalized and timely interactions, SMS automation has emerged as a powerful tool to create exceptional customer experiences.

Best practices 155

Best practices Real estate Personalization Feedback 155

JivoChat

NOVEMBER 2, 2021

How often do you watch videos on Youtube, Instagram, Twitter, or other platforms? According to Wyzowl research, 68% of the consumers affirmed pandemic has impacted on the quantity of videos they watch online, among them, 96% said it has increased. What is video content marketing? Why is video content marketing important?

Marketing 52

Marketing Scripts Metrics Sales 52

PeopleMetrics

MARCH 7, 2018

As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? Watch this edition of #CXSecrets above, or click here to download the video transcript.

Feedback 76

Feedback Management Consulting Consulting 76

CSM Magazine

JULY 14, 2021

Progress is constant and setting personal development goals can help you become a better version of yourself. While you have to take care of the first part on your own, this article will explain: What is personal development? What are the categories of personal development? What are personal goals examples?

Personalization 52

Personalization Education Time management Feedback 52

REVE Chat Blog

MARCH 25, 2020

The use of tools like video chat, co-browsing along with live chat has brought a significant impact. The benefits of recording customer service calls (voice & video). How recording video calls ensure high-quality customer service ? Learn first-hand customer feedback or issues and train your team to handle them better.

Customer Service 53

Customer Service Best practices Call Center Sales 53

ShepHyken

SEPTEMBER 10, 2021

Speak to your customers in a conversational and personal tone. Expectation: Customers expect personalization and want companies to understand their unique needs. Personalized customer service is about treating people as individuals. Personalized customer experiences drive up customer loyalty.

Customer Experience 243

Customer Experience Advertising Employee engagement Sales 243

Win the Customer

OCTOBER 6, 2020

Writing customer service emails that feature a personal touch go a long way towards building a strong relationship with those customers. 1) Say My Name, Say My Name Injecting a personal touch into your customer service emails makes people value the interaction and see the human behind the screen. Let your customers feel the gratitude.

Personalization 52

Personalization Customer Service Customer retention Feedback 52

Vonage

MARCH 26, 2018

Personalized customer service is about treating people as individuals. Although there’s no one-size-fits-all solution, the following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care. Offer support via social media J.D.

Personalization 58

Personalization Interactive Voice Response Customer Experience CRM 58

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. ViiBE’s Zendesk video call integration. The benefits of Zendesk video call.

CRM 52

CRM Technology Sales Call Center 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Global Response

FEBRUARY 26, 2024

Personalization : Representatives tailor services and interactions to meet the individual needs and preferences of each customer. From robust customer relationship management (CRM) systems to AI chatbots, technology has transformed customer service into a more efficient, accessible, and personalized experience.

Call Center 62

Call Center Customer Service outsourcing CRM 62