VirtualPBX

AUGUST 15, 2023

In today’s fast-paced business landscape, effective communication is key to success. With the rapid rise of Business SMS as a preferred mode of interaction, it has become imperative for tech-savvy businesses to harness the power of texting. The Q&A segment facilitated a deeper understanding of opt-in strategies.

Best practices 98

Best practices Marketing Feedback Sales 98

VirtualPBX

NOVEMBER 21, 2023

Enter VirtualPBX and our game-changing call tracking features ! Ring in the Savings with Call Tracking Magic This Thanksgiving, give your business the gift of insight with our state-of-the-art call tracking. Texting Tips & Tricks Delivered Weekly What better way to get texting tips and tricks delivered than through SMS!

voip 98

voip Marketing Sales Personalization 98

AWS Machine Learning

OCTOBER 24, 2023

provides a Voicemail to Text service to its customers, which allows customers to quickly read through their voicemails and respond to and manage messages in any order without having to dial into their voicemailbox. This service is delivered by the T-Mobile Voicemail system and uses Amazon Transcribe to convert voicemail messages to text.

APIs 90

APIs Engineering Metrics Technology 90

VirtualPBX

JUNE 21, 2023

As the summer season approaches, businesses are actively seeking ways to reduce operating costs while maintaining efficient communication systems. This cutting-edge VoIP communication platform not only enhances the way businesses connect but also helps save time and reduce operational expenses.

voip 98

voip Call Logging Telecommunications Morale 98

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language.

APIs 101

APIs Best practices Banking Accountability 101

VirtualPBX

APRIL 12, 2023

As the world becomes increasingly mobile, businesses must adapt to new communication methods in order to stay relevant and effectively reach their customers. One such method that has emerged as an invaluable resource for businesses is texting.

Government 98

Government Best practices Enterprise Personalization 98

VirtualPBX

MARCH 14, 2023

Said Rich Tehrani, CEO, TMC, “in the opinion of our judges and editorial team, VirtualPBX Business Phone Plans have proven to be among the best communications and technology solutions available on the market. How Did we Achieve Award-Winning Business Phone Plans. This Text Messaging Registration process has proved successful.

Call Center 98

Call Center Marketing Feedback Technology 98

VirtualPBX

MAY 24, 2023

In today’s digital age, businesses are constantly striving to provide the best customer experience while ensuring compliance with regulatory requirements. The “Text STOP to Opt-Out” method is not a choice but a necessity to fulfill TCPA requirements.

Customer centricity 98

Customer centricity Marketing Management Customer Experience 98

CSM Magazine

APRIL 16, 2024

With this bot, effortlessly save texts, images, files, and videos directly into your Notion workspace without leaving Telegram. This bot stands out by enabling detailed message filtration based on text rules, timing, or AI-driven prompts, and offers comprehensive editing features for text and media.

Management 52

Management Personalization Accountability Customer Support 52

AWS Machine Learning

APRIL 3, 2024

The rise of contextual and semantic search has made ecommerce and retail businesses search straightforward for its consumers. A multimodal embeddings model is designed to learn joint representations of different modalities like text, images, and audio. The goal is to learn interactions and correlations between the modalities.

Engineering 101

Engineering Accountability Education Metrics 101

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. billion by 2029, according to Fortune Business Insights and Markets and Markets.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

VirtualPBX

JANUARY 25, 2023

A few months ago, VirtualPBX released the VirtualText App and greatly expanded our customers’ ability to send, customize, and automate their text messages. Soon, we’ll be releasing even more functionality around bulk and marketing features with a private beta set to take place in the next few months.

Marketing 97

Marketing Personalization Management Customer Service 97

VirtualPBX

JUNE 1, 2023

In today’s digital age, text messaging has become a ubiquitous form of communication, prompting businesses to explore its potential as a marketing tool. However, amidst this opportunity lies the important question: Can businesses send texts to customers without their permission while adhering to texting laws?

Government 98

Government Telemarketing industry standards Best practices 98

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Intent analysis.

Feedback 83

Feedback Banking Chatbots Automotive 83

VirtualPBX

SEPTEMBER 7, 2022

Unlike desk phones, communication apps don’t require you to be tethered to a desk to operate your business. These apps may include features such as business texting, video conferencing, and advanced voicemail features. This award-winning tool brings communication versatility and collaboration to your business.

voip 98

voip Marketing Technology Management 98

AWS Machine Learning

MAY 31, 2023

A critical component of business success is the ability to connect with customers. Businesses today want to connect with their customers by offering their content across multiple languages in real time. This feature eliminates the wait for documents to be translated in asynchronous batch mode. Specify the document type.

APIs 82

APIs Consulting Consulting Marketing 82

VirtualPBX

DECEMBER 7, 2022

Tis’ the season to excel at customer satisfaction, help your business prosper, and achieve greater results with effective business communication methods. You’ve undoubtedly noticed that the business calling and VoIP landscape has changed over the years. Effective business communications are near the top of the list.

voip 105

voip Call flow Enterprise Personalization 105

VirtualPBX

FEBRUARY 2, 2023

In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods. What Are Modern Small Business Communication Solutions?

voip 98

voip Technology 98

VirtualPBX

AUGUST 10, 2023

In today’s fast-paced business landscape, effective communication is paramount. Among the myriad of communication channels available, text messaging has emerged as a powerful tool for businesses to engage with their customers, clients, and employees. This week: ‘Smart Ways to Save for Retirement.'”

Healthcare 98

Healthcare Call Center Accountability Surveys 98

AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. Solution overview Generative AI is revolutionizing the security domain by providing personalized and natural language experiences, enhancing risk identification and remediations, while boosting business productivity.

Technology 87

Technology Accountability Personalization Management 87

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 94

Entertainment Construction APIs Engineering 94

AWS Machine Learning

AUGUST 30, 2023

In this post, we introduce the new Generative AI features for QnABot and walk through a tutorial to create, deploy, and customize QnABot to use these features. New Generative AI features Using the LLM, QnABot now has two new important features, which we discuss in this section. We also discuss some relevant use cases.

Self service 103

Self service APIs Transportation Contact Center 103

VirtualPBX

NOVEMBER 29, 2022

Thought Leadership With Linh England, Customer Service and Texting Expert. It’s the most wonderful time of the year, and we have major tips for text alerts for businesses. Texting is one of the easiest ways to alert your customers of any Holiday events, closures, wait times, or appointments.

Wait times 97

Wait times Accountability Sales Customer Service 97

VirtualPBX

DECEMBER 8, 2023

At the heart of the phone lies the ability to craft studio-quality greetings, IVR prompts, and on-hold messages through state-of-the-art text-to-speech technology, AI writing assistance, context-aware translations, and access to an extensive library of pre-licensed music. One standout feature is the advanced content suggestions mechanism.

Telecommunications 59

Telecommunications Scripts Interactive Voice Response Enterprise 59

VirtualPBX

MARCH 28, 2023

SMS compliance refers to the set of rules and regulations that businesses must follow when sending SMS messages to their customers. These industry-wide regulations are in place to protect consumers from spam and unwanted messages and ensure that businesses operate in a fair and ethical manner. What's Included in SMS Compliance?

Banking 98

Banking Management Customer Service 98

AWS Machine Learning

NOVEMBER 27, 2023

Generative artificial intelligence ( generative AI ) models have demonstrated impressive capabilities in generating high-quality text, images, and other content. According to IDC , unstructured data accounts for over 80% of all business data today. Extracted texts still have large amounts of gibberish and boilerplate text (e.g.,

Engineering 74

Engineering APIs Big data Accountability 74

VirtualPBX

MAY 25, 2022

With low fares, mobile apps, and increased convenience of these ride-sharing services, it’s no wonder that taxi businesses have had a hard time keeping up. While competing with these companies may seem like a significant feat, a text messaging service could be the solution you are looking for to make your business better.

Transportation 98

Transportation Surveys Feedback Sales 98

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls.

Sales 52

Sales CRM Scripts APIs 52

VirtualPBX

JANUARY 17, 2024

Over the holidays, we unveiled our latest game-changing feature — Add-Ons. VirtualText Forward To Email Receiving business text messages directly in your inbox provides unparalleled convenience and efficiency. In a world where consumers prefer texting for customer support, VirtualText Forward emerges as a crucial tool.

CRM 52

CRM Customer Support Surveys Management 52

VirtualPBX

NOVEMBER 23, 2021

Small businesses must prepare for the increased volume the holidays bring by maximizing internal and external communication needs in today’s challenging business environment. From the website to phones to texting, connecting is even more essential than ever to succeed. In short, don’t let disruptions send your business spinning.

APIs 98

APIs Call Center 98

TeleDirect

DECEMBER 4, 2023

At TeleDirect, we help businesses across America deliver impeccable customer service. Just as companies trust us with our customer support knowledge, we like to let the experts tackle certain facets of our business. Our agents work with our clients to ensure they are fully informed on all business values and branding.

Customer Service 62

Customer Service APIs call center solutions Contact Center 62

VirtualPBX

JULY 28, 2022

If you’re looking for a new phone number, you may want to consider getting one with the area code of your business location. Here’s how small businesses can get a local phone number: Why You Should Get A Local Phone Number. Your personal cell phone is not meant to be used as a business line.

voip 98

voip Personalization 98

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

VirtualPBX

FEBRUARY 10, 2022

One, in particular that stands out the most is Business SMS. If you’re a real estate agent on the go, you can get immediate responses for live showings, or if you’re a business owner needing to send out a time-sensitive company update, Softphone SMS that and boom, done. ” Chris Fagbolu, Owner.

Real estate 98

Real estate Transportation Customer retention Sales 98

VirtualPBX

APRIL 12, 2023

As the world becomes increasingly mobile, businesses must adapt to new communication methods in order to stay relevant and effectively reach their customers. One such method that has emerged as an invaluable resource for businesses is texting.

Government 52

Government Best practices Enterprise Personalization 52

Totango

APRIL 18, 2023

In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. As businesses are laser-focused on retaining and growing current clients, they’re turning to their customer success (CS) teams and leaders to make it happen.

Engineering 98

Engineering Accountability Enterprise Sales 98