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Revolutionizing Service Culture in the Healthcare Industry

Up Your Service

In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Healthcare organizations must partner more closely with their patients, with organizations in the public sector, and with each other, to deal with the new challenges and expectations. What’s happening in the industry?

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Navigating Regulatory Compliance: The Advantage of Call Centers in the USA

Global Response

Understanding regulatory compliance in call centers Call center compliance is the set of federal, state, and international rules that govern call center practices. The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected.

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Today’s Data Privacy Day. Are you in control of your information?

ConvergeOne

If you were a customer of some of the five worst offenders to data governance due diligence, here’s what happened after you signed those forms: Your information was being shared without you knowing it. Perhaps a third party required them to provide business analytics to said company or others in the same industry.

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Free Customer Trends That Drive Your Business Future

ThriveableBiz

Our focus for today’s exercise of turning insights into opportunities is a recent study, produced by Colmar Brunton on the topic of Better Futures 2021. So it’s a mixture of economic, social, healthcare, and environmental issues, with Cost of Living remaining #1, and up 2 points. But where are the business opportunities?

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Consider your security posture, governance, and operational excellence when assessing overall readiness to develop generative AI with LLMs and your organizational resiliency to any potential impacts. There are many other AWS Security training and certification resources available.

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Data Privacy Day: Are you in control of your information?

ConvergeOne

If you were a customer of some of the five worst offenders to data governance due diligence, here’s what happened after you signed those forms: Your information was being shared without you knowing it. Perhaps a third party required them to provide business analytics to said company or others in the same industry.

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8 Essential Features for your Contact Center LMS

Customer Service Life

Test learner knowledge with quizzes and exercises- Create quizzes and exercises that test the knowledge of agents and their ability to apply that knowledge in real situations. A modern LMS can be accessed on mobile devices and available in the cloud to be accessed from any location with an internet connection.