Top Enterprise Technology Trends for 2024
Concentrix
JANUARY 5, 2024
We’ve compiled 10 of the top enterprise technology trends for 2024 to keep in mind for your upcoming digital experience initiatives.
Concentrix
JANUARY 5, 2024
We’ve compiled 10 of the top enterprise technology trends for 2024 to keep in mind for your upcoming digital experience initiatives.
NobelBiz
APRIL 2, 2024
With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.
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ConvergeOne
MARCH 28, 2024
In an era marked by rapid technological advancements, Generative Artificial Intelligence (GenAI) and Intelligent Virtual Assistants (IVAs) powered by GenAI stand out as two transformative forces. These technologies promise to revolutionize business models, accelerate operational efficiencies, and reimagine customer engagement strategies.
Cincom
MAY 8, 2024
From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?
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Real-time agent assist technology is enabling leading contact centers to accomplish these goals. Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience.
Totango
SEPTEMBER 22, 2023
we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth.
CCNG
AUGUST 5, 2021
I am not ashamed of that fact, but the one phrase that I have said over and over is "If I had access to the technology of today back then, I would have been dangerous.” Even if you don't yet have access to these fantastic technologies, share with the rest of the organization what you know. I am an old school contact center person.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
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