CSM Magazine

MAY 2, 2024

” Hundreds of global enterprises trust Zenarate AI Coach to develop confident, top-performing customer-facing teams. About Zenarate Zenarate AI Coach is an award-winning enterprise SaaS platform transforming how companies develop top-performing customer-facing teams.

Gamification 52

Gamification Coaching Scripts SaaS 52

Zingtree

MARCH 31, 2015

After tons of research, we’ve launched what we believe is the ultimate live agent scripting solution, especially suited for call centers of all sizes. From easy deployment to intelligent pricing packages, Zingtree makes it easy to set up scripts for any type of live support! Implementing Zingtree live agent scripting costs $0.35

Scripts 48

Scripts Call Center Accountability Enterprise 48

TechSee

APRIL 22, 2024

To ensure that new technologies are embraced and utilized to their fullest, they must be integrated smoothly into the existing agent dashboards and scripts, requiring minimal shifts from established routines. Our world-class customer success team acts as strategic advisors to ensure that new technologies are adopted effectively.

APIs 109

APIs Scripts Technology Best practices 109

Zingtree

OCTOBER 31, 2014

An enterprising author has discovered another cool application for Zingtree: Scripting for call centers. A lot of companies – both big and small – need a way to have consistent customer interactions when handling inbound or outbound telephone calls. The article appeared on the Five 9 Community.

Scripts 48

Scripts Call Center Enterprise 48

AWS Machine Learning

SEPTEMBER 20, 2023

Our training script uses this location to download and prepare the training data, and then train the model. With script mode, you can use the pre-built SageMaker containers and provide your own training script, which has the model definition, along with any custom libraries and dependencies. device), target.to(device)

Scripts 99

Scripts Engineering Accountability Enterprise 99

AWS Machine Learning

MARCH 8, 2023

After the data is downloaded into the training instance, the custom training script performs data preparation tasks and then trains the ML model using the XGBoost Estimator. A Python script to connect to Secrets Manager to retrieve Snowflake credentials. All code for this post is available in the GitHub repo.

Scripts 104

Scripts Accountability Enterprise Management 104

AWS Machine Learning

APRIL 29, 2024

Now you can launch a training job to submit a model training script as a slurm job. Finally, convert the saved checkpoints back to a standard format for subsequent use, employing scripts for seamless conversion. Mark co-founded Arcee with a vision to empower enterprises with industry-specific AI solutions.

APIs 100

APIs Healthcare Scripts Enterprise 100

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 86

Scripts Best practices Accountability Engineering 86

AWS Machine Learning

NOVEMBER 9, 2023

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 99

Scripts Accountability Engineering Best practices 99

ShepHyken

APRIL 16, 2019

The Interview with Sandy Rogers: During Sandy’s tenure at Enterprise Rent-a-Car, the company focused on improving customer service to drive loyalty. Quotes: “Empathy doesn’t come from scripts. Formerly, Sandy was the senior vice president at Enterprise Rent-A-Car.

Scripts 243

Scripts Enterprise Customer emotions Customer Service 243

OrecX

JANUARY 27, 2022

Contact centers and enterprises can interact and collaborate with recorded audio and associated meta data in a host of ways through real-time audio capture. Likewise, the system can automatically provide script guidance to the agent to further mitigate potential problems. Supervisors can then intervene live to stave off any issues.

Scripts 127

Scripts Analytics Engineering Education 127

AWS Machine Learning

MAY 10, 2023

Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.

Scripts 74

Scripts Automotive Engineering Enterprise 74

AWS Machine Learning

MARCH 4, 2024

And it strikes the ideal balance between intelligence and speed – qualities especially critical for enterprise use cases. Media organizations can generate image captions or video scripts automatically. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction.

Customer Experience 174

Customer Experience Customer Support Enterprise Scripts 174

AWS Machine Learning

OCTOBER 2, 2023

We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts. Use the scripts created in step one as part of the processing and training steps. Integrate the pipeline into your CI/CD workflow.

Scripts 92

Scripts Construction Engineering APIs 92

JustCall

APRIL 3, 2024

Nice CXone is an enterprise contact center suite with robust auto dialer and campaign management tools. Genesys Cloud CX: Enterprise contact center platform with sophisticated dialing modes and customizable campaign strategies. It provides on-screen scripts for clear and consistent messaging. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

CSM Magazine

APRIL 17, 2024

Tools powered by AI technology like ChatGPT can help speed case resolution by identifying familiar types of inquiries and responding with automated emails and/or scripts. In some cases, you may not even need a human to do certain tasks – which is where the integration of AI often comes into play.

Customer Service 59

Customer Service Scripts Banking Analytics 59

DMG Consulting

OCTOBER 6, 2023

In addition, some enterprises are beginning to create proprietary LLMs, enabling them to have complete control of the data leveraged by generative AI technologies used in their organizations. and customer service organizations.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

AWS Machine Learning

APRIL 11, 2023

Next the script will install packages iproute and jq , which will be used in the following step. Next the script will install packages iproute and jq , which will be used in the following step. Note that while developing, it might be helpful to automatically rerun the script when app.py sh setup.sh sh setup.sh

Scripts 73

Scripts Automotive Engineering Healthcare 73

TeleDirect

DECEMBER 14, 2023

We offer the following services and more: 24/7/365 Availability Customized Scripting Innovative Technology Lead Management On-Demand Reporting Appointment Setting Order Processing Market Research When it comes to customer service and results, we only know one level of quality, and it’s always the highest in the industry.

call center solutions 62

call center solutions Call Center Scripts Enterprise 62

AWS Machine Learning

AUGUST 2, 2023

For deep learning workloads, you can also run your script on multiple parallel instances. However, data scientists might require access to additional packages, and enterprise customers might have proprietary packages that provide additional capabilities for their users. /requirements.txt') def divide(x, y): return x / y divide(2, 3.0)

Scripts 64

Scripts Enterprise Engineering Feedback 64

AWS Machine Learning

FEBRUARY 1, 2023

Many enterprise customers choose to deploy their deep learning workloads using Kubernetes—the de facto standard for container orchestration in the cloud. These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies.

Scripts 91

Scripts Benchmark Management Enterprise 91

AWS Machine Learning

JULY 24, 2023

Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. This script could be used for most models available on Hugging Face. code as the entry point.

Scripts 73

Scripts APIs Engineering Best practices 73

Tethr

AUGUST 14, 2020

Are they tied down with strict phone or email scripts, rather than encouraged to have natural and human conversations? The first and most powerful marker of a listening enterprise is how a company treats its frontline employees—and the level of empowerment they give to the frontline. Tethr has your back.

Scripts 110

Scripts Best practices Call Center Enterprise 110

Tethr

AUGUST 6, 2020

Enterprise listening platform to the rescue. Rather than narrowly focusing on what call center agents doing, (how professionally they communicate, how friendly they are, whether or not they stay on script,) Tethr delivers insights across the entire enterprise. So what can we do about it? Ready to see Tethr in action?

Customer Experience 82

Customer Experience Enterprise Call Center Contact Center 82

Inbenta

DECEMBER 21, 2023

Enterprises looking to integrate LLMs, especially into a customer-facing setting, need to be aware of the risks and look for ways to ensure compliance. If enterprises had more insight into instances of hallucination or copyright for example, they could tailor their use accordingly. Regulators in the U.S. “August 28,2023.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

VirtualPBX

DECEMBER 17, 2019

Feel free to add them to your office script or incorporate them into your own freestyle method of handling calls on our Business Phone System. You can try either of these scripts to fill the room with your presence: Hi. Although these scripts are short, they carry a lot of weight. The scripts here are snappy and personable.

Scripts 90

Scripts Enterprise Personalization 90

AWS Machine Learning

FEBRUARY 15, 2023

S3Uploader.upload( local_path=local_path, desired_s3_uri=base_uri, ) Define the data processing script and processing step Here, we provide a Python script to do data processing on the custom datasets, and curate the training, validation, and test splits to be used for model fine tuning. sm_client = boto3.client("sagemaker")

Scripts 83

Scripts APIs Engineering Enterprise 83

ShepHyken

MAY 27, 2022

Upgraded tools can make the call center talk scripts more structured and systematic, so employees can easily carry out their tasks? . The right set of customer service tools can better guide the agents with the interactive decision trees , helping them resolve the bulk of customer problems without getting overwhelmed? .

Customer Support 314

Customer Support Employee engagement Call Center Scripts 314

Inbenta

DECEMBER 21, 2023

By adding Generative AI, Inbenta aims to cut a company’s content development timeline by well over half, supercharging their ability to quickly develop customer service responses, chatbot scripts, helpful content pieces and more. Today’s news represents a massive leap forward for Inbenta’s AI platform approach.

Chatbots 52

Chatbots Scripts Enterprise Customer Experience 52

Avaya

JUNE 13, 2019

There are so many incredible ways that artificial intelligence (AI) can be applied across the enterprise: conversational intelligence, smart routing, agent augmentation, interaction insights. There’s a general misperception that scripted bots (those programmed by humans to interact and behave in certain ways) are true AI.

Chatbots 72

Chatbots Scripts Enterprise Analytics 72

Totango

APRIL 26, 2021

System Browser Scripts settings – You can now enable/disable session recordings in Global Settings -> General. You can also enable a walkthrough script with a script UR L. . appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. ‍ Register now.

Scripts 62

Scripts APIs Customer retention Enterprise 62

Inbenta

OCTOBER 30, 2023

Enterprises looking to integrate LLMs, especially into a customer-facing setting, need to be aware of the risks and look for ways to ensure compliance. If enterprises had more insight into instances of hallucination or copyright for example, they could tailor their use accordingly. Regulators in the U.S. “August 28,2023.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

AWS Machine Learning

APRIL 7, 2023

With the advent of high-speed 5G mobile networks, enterprises are more easily positioned than ever with the opportunity to harness the convergence of telecommunications networks and the cloud. script to retrieve the JumpStart model artifacts and deploy the pre-trained model to your local machine: python train_model.py sourcedir.tar.gz

Telecommunications 80

Telecommunications Scripts Enterprise Engineering 80

AWS Machine Learning

JANUARY 12, 2023

Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. scripts/apex/addUsersToPermSet.apex sfdx force:apex:execute -f./scripts/apex/testTranslation.apex.

Customer Support 78

Customer Support APIs Scripts Enterprise 78

AWS Machine Learning

FEBRUARY 13, 2023

With the advancements in automation and configuring with increasing levels of abstraction to set up different environments with IaC tools, the AWS CDK is being widely adopted across various enterprises. Choose Open Jupyter to start running the Python script for performing the log analysis.

Scripts 73

Scripts Best practices Transportation Construction 73

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. However, it’s essential to note that WhisperX lacks full management features and isn’t an enterprise-level product.

Technology 95

Technology Scripts Engineering Entertainment 95