AWS Machine Learning

APRIL 7, 2023

As one of the most prominent use cases to date, machine learning (ML) at the edge has allowed enterprises to deploy ML models closer to their end-customers to reduce latency and increase responsiveness of their applications. Even ground and aerial robotics can use ML to unlock safer, more autonomous operations.

Telecommunications 80

Telecommunications Scripts Enterprise Engineering 80

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. You can use a flywheel to orchestrate the tasks associated with training and evaluating new custom model versions. The data can be accessed from AWS Open Data Registry.

APIs 68

APIs Metrics Accountability Scripts 68

Anexa BPO

MAY 7, 2023

In many cases, they are offered the option to check in and out online, and even acquire keyless access to hotel rooms. Biometric processes rely on unique human elements to identify and verify travellers through the use of facial recognition, iris scans or fingerprints.

Transportation 52

Transportation Entertainment outsourcing Technology 52

Beyond Philosophy

SEPTEMBER 23, 2014

The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device. In both cases, the police said that it was a “Customer Service” issue. You can use a bottle of water, or even a book, wedge in under the latch for the tray table and voila! The passenger was arrested in Boston.

Airlines 335

Airlines Consulting Consulting Personalization 335

AWS Machine Learning

AUGUST 21, 2023

Explainability of machine learning (ML) models used in the medical domain is becoming increasingly important because models need to be explained from a number of perspectives in order to gain adoption. In this post, we show how to improve model explainability in clinical settings using Amazon SageMaker Clarify.

Healthcare 77

Healthcare APIs Scripts Finance 77

TechSee

JANUARY 28, 2020

NFF returns in 2019 were largely due to consumers running into trouble when installing, activating and using their holiday shopping gifts. Consumers issued a clear message to retailers last year: if the product they purchased wasn’t easy to set up, install and use for the first time, they were bringing it back to the store.

Wireless 136

Wireless Self service Sales Chatbots 136

AWS Machine Learning

APRIL 16, 2024

Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on. The benefits of using CloudFormation include: Consistency – A CloudFormation template provides a more consistent and automated way to deploy and manage the resources associated with an Amazon Lex bot.

Management 84

Management Construction APIs Chatbots 84

Nexmo

FEBRUARY 14, 2020

Use cases for voice transcription are becoming more and more prevalent—from IoT devices, which often only have an audio interface, to voice messaging services, which are expected to provide realtime text previews of message contents, speech-to-text capabilities are becoming essential for a wide variety of applications. Prerequisites.

Scripts 120

Scripts Accountability APIs Management 120

AWS Machine Learning

AUGUST 25, 2022

Amazon Translate is a neural machine translation service that delivers fast, high-quality, and affordable language translation between several thousand language pairings that can be used for synchronous (real-time) or asynchronous translation tasks. A data flow indicates how data is being created or used by various components in the solution.

Government 64

Government Accountability Enterprise Technology 64

AWS Machine Learning

JULY 3, 2023

In many cases, the content is text-heavy and often written in a different language and requires translation. It also uses the open-source Java library Apache PDFBox to create PDF documents. We use the following PDF to demonstrate translating the text from English to Spanish. The position of the translated text is maintained.

Healthcare 70

Healthcare Engineering Accountability Management 70

AWS Machine Learning

OCTOBER 4, 2022

To help streamline this process and reduce costs, you can use Amazon Comprehend , a natural language processing (NLP) service that uses ML to find insights and relationships like people, places, sentiments, and topics in unstructured text. Additionally, we use the AWS SDK for Python (Boto3) for the Lambda functions.

APIs 84

APIs Banking Analytics Accountability 84

CSM Magazine

OCTOBER 3, 2022

When your customers know that they can expect their packages to be delivered on time, they’ll be much more likely to use your service again in the future. If you’re using an old-fashioned map, there’s a good chance that you’ll miss a turn somewhere along the way. Fewer Missed Deliveries. Reduced Costs.

Customer Service 52

Customer Service Construction Morale Accountability 52

Beyond Philosophy

SEPTEMBER 23, 2014

The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device. In both cases, the police said that it was a “Customer Service” issue. You can use a bottle of water, or even a book, wedge in under the latch for the tray table and voila! The passenger was arrested in Boston.

Airlines 150

Airlines Personalization Customer Experience Customer Service 150

Beyond Philosophy

SEPTEMBER 23, 2014

The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device. In both cases, the police said that it was a “Customer Service” issue. You can use a bottle of water, or even a book, wedge in under the latch for the tray table and voila! The passenger was arrested in Boston.

Airlines 150

Airlines Personalization Customer Experience Customer Service 150

Nicereply

SEPTEMBER 17, 2020

Customer success should be about the customer, about using your product to add value to others. In the best-case scenario, you will only have wasted your time following the advice of these hacks. From telecoms to laundry services and even betting sites like csgo bets , every business can benefit from the tools used in customer success.

SaaS 105

SaaS Customer retention Customer Support Surveys 105

AWS Machine Learning

APRIL 25, 2023

Many organizations use Gmail for their business email needs. Amazon Kendra is a highly accurate and intelligent search service that allows your users to search unstructured and structured data using natural language processing (NLP) and advanced search algorithms. Choose Create service account. On the Keys tab, choose Add key.

APIs 65

APIs Accountability Management Technology 65

AWS Machine Learning

AUGUST 15, 2022

Because of the varied formats, most firms manually process documents such as W2s, claims, ID documents, invoices, and legal contracts, or use legacy OCR (optical character recognition) solutions that are time-consuming, error-prone, and costly. We can extract these key business terms using Amazon Comprehend custom entity recognition.

Banking 74

Banking APIs Accountability Analytics 74

AWS Machine Learning

MAY 18, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). In this post, we demonstrate how to index content from SharePoint using the Amazon Kendra SharePoint connector V2.0. Choose English (en) for Default language. Enter an optional description. Enter optional tags.

Engineering 76

Engineering Management Enterprise Best practices 76

TechSee

APRIL 17, 2018

However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted. With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience.

Chatbots 95

Chatbots Customer Service Customer Care Customer centricity 95

Fonolo

JUNE 2, 2020

Restricting the use of shared equipment. If your call center typically runs shifts with multiple agents using the same equipment, you need to change up your processes. Assign agents to one station and restrict them from using other stations. T ip: Gloves have little effect if not used properly. Arrangements for parents.

Call Center 74

Call Center Contact Center Government Education 74

SharpenCX

MAY 27, 2021

Customers expect to reach out to companies on the channels they use most (like texting) and get a response. In fact, 86% of customers now expect their service interactions to move seamlessly across any channel they want to use. As more customer service teams turn to automation, more use cases will emerge.

Contact Center 67

Contact Center Customer Service Interactive Voice Response Chatbots 67

NICE inContact

MARCH 29, 2019

Why should you use an IVR in your contact center? Back to the hall tree: when it was delivered, and I had succeeded unwrapping it from its humongous packaging, it turned out that – while it looked exactly as I had envisioned it to look, it unfortunately must have gotten damaged “en route”. Very disappointing.

Interactive Voice Response 54

Interactive Voice Response Telecommunications Contact Center Call Center 54

Toister Performance Solutions

JANUARY 8, 2019

It's a hands-on opportunity to apply some of the techniques I advise my clients to use. That cabin suddenly became unavailable, so our property manager re-accommodated the guests with us. There's an en suite master bedroom with a king bed downstairs. In this case, the cost of the extra towels was a worthwhile investment.

Customer Experience 68

Customer Experience Customer Service Advertising Entertainment 68

AWS Machine Learning

NOVEMBER 21, 2023

In addition, none of your data is used to train the underlying models. In this post, we demonstrate how to use the SageMaker Python SDK for text embedding and sentence similarity. In Amazon SageMaker Studio , we use the execution role associated with the notebook instance. English BGE Base En 21.2 English BGE Large En 34.7

Benchmark 87

Benchmark Enterprise Management Personalization 87

AWS Machine Learning

AUGUST 14, 2023

In this post and accompanying notebook, we demonstrate how to deploy the BloomZ 176B foundation model using the SageMaker Python simplified SDK in Amazon SageMaker JumpStart as an endpoint and use it for various natural language processing (NLP) tasks. This is useful where limited labeled data is available for training.

Engineering 71

Engineering APIs Chatbots Scripts 71

AWS Machine Learning

NOVEMBER 21, 2022

For each of these NLP tasks, we demonstrate how to use Amazon SageMaker to perform the following actions: Deploy and run inference on a pre-trained model. Amazon SageMaker JumpStart provides one-click, end-to-end solutions for many common ML use cases. In Amazon SageMaker Studio , ensure you’re using the PyTorch 1.10

Scripts 72

Scripts Metrics APIs Healthcare 72

Nexmo

JULY 18, 2019

Between paying the mortgage, saving an emergency fund, and buying far too many board games I used to have a tough time tracking where all of my money was going each month. You’ve been able to call your bank to check the balance on your account for years, but that’s not useful for me. Handle an inbound call using Nexmo.

APIs 73

APIs Accountability Banking Engineering 73

ChurnZero

DECEMBER 11, 2020

Because this is what your CFO and CEO hear when you request budget without a compelling case : . So, we’re sharing three arguments you can use to convince your C-suite to invest in Customer Success technology and throw some well-deserved budget your way. . See for yourself by using these ROI calculators.) .

CRM 59

CRM SaaS Technology Big data 59

Nexmo

JULY 13, 2020

In our case, retrieving the weather data is an action. For this Zap, we’ll be using a couple of built-in Zapier apps : – Schedule by Zapier as our trigger. In this case, select Every Day for a daily reminder. Have a look at the test data and think about what parameters you could use to set your wake-up conditions.

APIs 62

APIs Accountability Personalization 62

Vonage

SEPTEMBER 25, 2015

The aim was to improve the experience for pet owners who seek detailed advice about installing flaps and any issues they may have with their pets using them. This enables us to offer a unique and personalised experience to our hundreds of thousands of customers across Europe every time they call.

Customer Service 120

Customer Service Consulting Consulting Marketing 120

Maru Group

OCTOBER 13, 2020

In many cases, shoppers were required to consider categories that they had steered away from in recent years, because of a lack of availability and for some categories like animal proteins, rapidly rising prices at a time when many shoppers’ wallets are pinched. Healthy eating and flexitarianism: A shift in the deeps.

Morale 52

Morale Marketing 52

AWS Machine Learning

JANUARY 12, 2024

Conventional approaches to analyzing unstructured data use keyword or synonym matching. In contrast, text embeddings use machine learning (ML) capabilities to capture the meaning of unstructured data. They provide ease of use and strong security and privacy controls. Cohere’s Rerank endpoint is designed to bridge this gap.

Enterprise 112

Enterprise Engineering APIs Surveys 112

GetFeedback

OCTOBER 14, 2019

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Try to find a place where you can store all of your data, and then use tools to integrate your software and get everything into one place. How to fix it? Integrations are a blessing.

Customer Experience 88

Customer Experience Metrics Surveys Engineering 88

Quiq

MARCH 31, 2022

But that’s not always the case. Companies with monthly subscriptions or those that sell frequently-used products can determine fairly quickly how they’re performing. Here are some statistics of customers who are using or interested in using the following services: Self-service account portals: 82%. Offer exclusives.

Customer retention 77

Customer retention Metrics Personalization Benchmark 77

Eckoh

JUNE 25, 2020

But the speed at which companies switched en mass to remote working — though understandable — has involved risks that are now starting to become apparent. Devices used by your employees With remote working, the issue of which devices your staff will use comes right to the top of the agenda.

Contact Center 52

Contact Center Technology Personalization Surveys 52

Thinq

SEPTEMBER 4, 2016

This extra information might include specifics such as what floor and/or room someone is in within a large office building, or it might include GPS coordinates for those who are en route between addressed locations. This might seem a trivial issue at first glance, but it isn’t.

voip 40

voip Technology Call Center 40

Kunnect

JUNE 2, 2015

If you’re convinced that a cloud solution is the way to go, there are some strategies you can use to get the rest of your team on board. The numbers clearly show that organizations are moving to the cloud en masse. And in most cases, cloud solutions are just as secure if not better. Gather The Data.

call center software 44

call center software Surveys Enterprise Contact Center 44