Must-Have Workflow and Productivity Contact Center Tools for 2022 and Beyond
CCNG
JUNE 8, 2022
Many businesses start their fiscal new year on July 1…which is coming up fast! ? ???If
Sat.Jun 04, 2022 - Fri.Jun 10, 2022
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Is The Move to Self-Service Better For Your Organization Or The Customer?
Beyond Philosophy
JUNE 9, 2022
Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more.
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Filling The Performance Gaps
Contact Center Pipeline
JUNE 7, 2022
Growing customer and senior management expectations. Shifting from in-store retail to online shopping. Working from home (WFH). The rise of digital channels. Video instead of in-person interactions. The Great Resignation. Looming labor shortages.
Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center
Upstream Works
JUNE 9, 2022
By: Rob McDougall, CEO, Upstream Works Software. I’ve been reading This I Know: Marketing Lessons from UNDER THE INFLUENCE by Terry O’Reilly, and something he said really stuck with me.
Customer Preferences: How Community Can Deliver a Simplified Experience
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them
TechSee
JUNE 9, 2022
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10
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Go Ahead…Try Something New!
Contact Center Pipeline
JUNE 9, 2022
The expression “go ahead” is often stated as “go ahead with,” as in “Are you going ahead with the recommendations?”
A Lesson from Michelangelo: Details Matter
Shep Hyken
JUNE 8, 2022
I don’t know if it’s true, but it doesn’t matter. This is a great story with a great lesson. . Michelangelo was standing on his scaffold as he worked on painting a tiny leaf on the ceiling of the Sistine Chapel.
Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”
TechSee
JUNE 9, 2022
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.
Tips for Navigating Your Customer Success Career Path
Totango
JUNE 10, 2022
As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr.
A Strategic Guide to Community Gamification
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
Designing Inclusive Contact Center Experiences
Contact Center Pipeline
JUNE 8, 2022
Customer service professionals often make an all too human mistake: they imagine that the person on the other end of the line is someone who’s like them.
What is Customer Journey and Why Is It Important?
Kayako
JUNE 9, 2022
For many years, companies focused on customer touchpoints to gauge customer satisfaction. In recent years, companies have seen that touchpoints do not capture the whole picture.
3 Takeaways from Field Service USA 2022
TechSee
JUNE 8, 2022
Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working oven.
8 Best Chatbots for WordPress or How to Change Customer Communication for the Better
HelpCrunch
JUNE 7, 2022
Hey! ?? I am your assistant for today. I dare you to ask me anything – all the answers are around the corner. I bet you’ve seen such a message (or alike) at least once [ … ].
Should Customer Marketing Align with Customer Success?
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!
How to Avoid the Biggest Problems with Medical Answering Services
Ambs Call Center
JUNE 9, 2022
Looking for a medical answering service can be a bit distressful, especially if you run a medical practice.
Top 14 AI Chatbot Platforms for Business [2022 edition]
kommunicate
JUNE 9, 2022
Last Updated on June 9, 2022 What sets your business apart from the competition in the market? Superior products? A greater variety of products? Faster delivery?
How do BPO Services Help Overtake Competition?
IdeasUnlimited
JUNE 8, 2022
Introduction. One of the profound effects of COVID has been on the business world. While remote work has become prevalent, another major change has been how companies have competed internationally.
Acquire BPO donates 10,000+ vaccines to the Quezon City government
Acquire BPO
JUNE 7, 2022
Acquire BPO CEO Scott Stavretis and Quezon City Mayor Joy Belmonte greet each other during the formal MOA signing at QC City Hall on May 18, 2022.
Why Product Led Growth is a Customer Success Responsibility
Advertiser: Vanilla Forums
Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!
OKRs vs KPIs: Which is The Best Strategic Choice for your Call Center?
NobelBiz
JUNE 7, 2022
Sharing your business goals with all your employees is critical for call centers. The more you disseminate the organization's strategic orientation, the better the odds of success. As a result, it is vital to learn the various performance management and goal planning methods.
Shopify Marketing Strategy: 8 Effective Tactics to Skyrocket Your Sales
kommunicate
JUNE 10, 2022
Last Updated on June 10, 2022 Shopify makes it easy for almost anyone to build and launch their online store. However, online stores don’t sell on their own. You need to implement specific tactics that will help the business grow. Here are some tactics that can help.
Inbound vs Outbound Calls: What’s the Difference in Customer Service?
LiveVox
JUNE 10, 2022
The post Inbound vs Outbound Calls: What’s the Difference in Customer Service? appeared first on Livevox. Omnichannel
Business Survival Techniques: Hanging on the Last Resources
Joe Rawlinson
JUNE 9, 2022
It’s a tough time to run a business after a global pandemic and increased demand on household budgets. Profit margins are tighter than ever in the commercial world, so how do you survive in turbulent times? We review some of the best things you can do to keep your business successful.
How Self-Service Can Drive Down Costs and Improve CX
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.
Episode #20 – Communication Technology Pros and Cons at Work
Russel Lolacher
JUNE 5, 2022
In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work.
How to Scale Your Recurring Revenue Model
Totango
JUNE 8, 2022
Recurring revenue models have taken over the world.
Top Dialer Software Frequently Asked Questions (FAQs) and Answers
LiveVox
JUNE 7, 2022
Unsure about what dialer software is and how it works? Discover answers to some of the most common questions about this essential contact center technology. The post Top Dialer Software Frequently Asked Questions (FAQs) and Answers appeared first on Livevox. Digital Transformation Omnichannel
How to Set Team Customer Service Goals
Fonolo
JUNE 7, 2022
Setting goals with your contact center agents will support your most important profit driver: your customer base. Finance-focused CFO might see customer service as separate from the company’s financial goals. But that’s not true: they’re connected.
How to Prevent Brand Ambassador Burnout
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.
Content Pie#5: What is Customer Effort Score?
Nicereply
JUNE 6, 2022
Everything you need to know about Customer Effort Score – why is so important and how to measure it. A new month rises a new topic! Let’s talk about a popular survey type known as the Customer Effort Score (CES) and discuss what it is; when to use it; and why it’s so important for your brand.
What is Composable Customer Success and Why is it Important for Your Business?
Totango
JUNE 10, 2022
If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting blocks is that one set can be used to make dozens of different models.
What Is Call Routing? How It Works and the Benefits
LiveVox
JUNE 6, 2022
What Is Call Routing? How It Works and the Benefits. The post What Is Call Routing? How It Works and the Benefits appeared first on Livevox. Omnichannel
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