Sat.Jun 04, 2022 - Fri.Jun 10, 2022

Must-Have Workflow and Productivity Contact Center Tools for 2022 and Beyond


Many businesses start their fiscal new year on July 1…which is coming up fast! ? ???If

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Is The Move to Self-Service Better For Your Organization Or The Customer?

Beyond Philosophy

Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more.


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Filling The Performance Gaps

Contact Center Pipeline

Growing customer and senior management expectations. Shifting from in-store retail to online shopping. Working from home (WFH). The rise of digital channels. Video instead of in-person interactions. The Great Resignation. Looming labor shortages.

Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center

Upstream Works

By: Rob McDougall, CEO, Upstream Works Software. I’ve been reading This I Know: Marketing Lessons from UNDER THE INFLUENCE by Terry O’Reilly, and something he said really stuck with me.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them


Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10

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Go Ahead…Try Something New!

Contact Center Pipeline

The expression “go ahead” is often stated as “go ahead with,” as in “Are you going ahead with the recommendations?”

A Lesson from Michelangelo: Details Matter

Shep Hyken

I don’t know if it’s true, but it doesn’t matter. This is a great story with a great lesson. . Michelangelo was standing on his scaffold as he worked on painting a tiny leaf on the ceiling of the Sistine Chapel.

Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”


TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.

Tips for Navigating Your Customer Success Career Path


As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Designing Inclusive Contact Center Experiences

Contact Center Pipeline

Customer service professionals often make an all too human mistake: they imagine that the person on the other end of the line is someone who’s like them.

What is Customer Journey and Why Is It Important?


For many years, companies focused on customer touchpoints to gauge customer satisfaction. In recent years, companies have seen that touchpoints do not capture the whole picture.

3 Takeaways from Field Service USA 2022


Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working oven.

8 Best Chatbots for WordPress or How to Change Customer Communication for the Better


Hey! ?? I am your assistant for today. I dare you to ask me anything – all the answers are around the corner. I bet you’ve seen such a message (or alike) at least once [ … ].

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

How to Avoid the Biggest Problems with Medical Answering Services

Ambs Call Center

Looking for a medical answering service can be a bit distressful, especially if you run a medical practice.

Top 14 AI Chatbot Platforms for Business [2022 edition]


Last Updated on June 9, 2022 What sets your business apart from the competition in the market? Superior products? A greater variety of products? Faster delivery?

How do BPO Services Help Overtake Competition?


Introduction. One of the profound effects of COVID has been on the business world. While remote work has become prevalent, another major change has been how companies have competed internationally.

Acquire BPO donates 10,000+ vaccines to the Quezon City government

Acquire BPO

Acquire BPO CEO Scott Stavretis and Quezon City Mayor Joy Belmonte greet each other during the formal MOA signing at QC City Hall on May 18, 2022.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

OKRs vs KPIs: Which is The Best Strategic Choice for your Call Center?


Sharing your business goals with all your employees is critical for call centers. The more you disseminate the organization's strategic orientation, the better the odds of success. As a result, it is vital to learn the various performance management and goal planning methods.

Shopify Marketing Strategy: 8 Effective Tactics to Skyrocket Your Sales


Last Updated on June 10, 2022 Shopify makes it easy for almost anyone to build and launch their online store. However, online stores don’t sell on their own. You need to implement specific tactics that will help the business grow. Here are some tactics that can help.

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Inbound vs Outbound Calls: What’s the Difference in Customer Service?


The post Inbound vs Outbound Calls: What’s the Difference in Customer Service? appeared first on Livevox. Omnichannel

Business Survival Techniques: Hanging on the Last Resources

Joe Rawlinson

It’s a tough time to run a business after a global pandemic and increased demand on household budgets. Profit margins are tighter than ever in the commercial world, so how do you survive in turbulent times? We review some of the best things you can do to keep your business successful.

How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

Episode #20 – Communication Technology Pros and Cons at Work

Russel Lolacher

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work.

How to Scale Your Recurring Revenue Model


Recurring revenue models have taken over the world.

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Top Dialer Software Frequently Asked Questions (FAQs) and Answers


Unsure about what dialer software is and how it works? Discover answers to some of the most common questions about this essential contact center technology. The post Top Dialer Software Frequently Asked Questions (FAQs) and Answers appeared first on Livevox. Digital Transformation Omnichannel

How to Set Team Customer Service Goals


Setting goals with your contact center agents will support your most important profit driver: your customer base. Finance-focused CFO might see customer service as separate from the company’s financial goals. But that’s not true: they’re connected.

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

Content Pie#5: What is Customer Effort Score?


Everything you need to know about Customer Effort Score – why is so important and how to measure it. A new month rises a new topic! Let’s talk about a popular survey type known as the Customer Effort Score (CES) and discuss what it is; when to use it; and why it’s so important for your brand.

What is Composable Customer Success and Why is it Important for Your Business?


If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting blocks is that one set can be used to make dozens of different models.

What Is Call Routing? How It Works and the Benefits


What Is Call Routing? How It Works and the Benefits. The post What Is Call Routing? How It Works and the Benefits appeared first on Livevox. Omnichannel