TechSee
JULY 20, 2022
One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next great leap forward, the Visual Intelligence Platform. With Visual Intelligence (or VI for short), we are bringing the latest computer vision AI technology out of the lab and into the real-world. This is practical AI , or to put it another way, AI for Real Business.
ShepHyken
JULY 20, 2022
I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . This was my big takeaway as I listened to supermodel, talk show host, producer, writer, actress, and entrepreneur Tyra Banks share her life story at CCW (Contact Center Week), the industry’s largest conference and trade show of its kind.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
JULY 20, 2022
Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti.
CCNG
JULY 20, 2022
Recently my financial institution requested that I complete a document, sign it, and return it to them via Fax. I laughed out loud when I read their request. Fax? Who uses faxes anymore? I sent it to them in a PDF file via email which satisfied their request. Some organizations are slow to change. I’m finding the same is true when it comes to how some organizations recruit prospective employees.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Callminer
JULY 20, 2022
Read this post to learn about improving patient satisfaction surveys and the overall patient experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ClientSuccess
JULY 20, 2022
As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. On paper, an account can be ticking all the boxes – engaged during meetings, high product usage rates, etc. – but until you know for sure exactly what a customer is thinking, how they are feeling, and what ideas they can bring to the table, you can never be truly comfortable.
AWS Machine Learning
JULY 20, 2022
As new data privacy regulations like GDPR (General Data Protection Regulation, 2017) have come into effect, customers are under increased pressure to monetize media assets while abiding by the new rules. Monetizing media while respecting privacy regulations requires the ability to automatically extract granular metadata from assets like text, images, video, and audio files at internet scale.
Playvox
JULY 20, 2022
It’s July, which means it’s half time of 2022. With two quarters down and two quarters to go, I think it’s safe to say that at some point this year, we’ve all felt uncertain about something, given the many challenges this past year has provided. At the start of the year, most contact center leaders were scrambling to find talent and whenever I spoke with folks in the industry, it seemed like everyone talked about the “war for talent” and “the great resignation.
Concentrix
JULY 20, 2022
Concentrix Corporation has closed its recently announced acquisition of ServiceSource International, Inc., a global market leader in B2B digital sales. The post Concentrix Closes Acquisition of ServiceSource, a Global B2B Digital Sales Company appeared first on Concentrix.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
JULY 20, 2022
Health and safety at work are crucial for businesses. Therefore, it’s essential to your legal duty to ensure that your business clients are protected from physical harm at all times. If you’re running a business, clients must also remain safe on your premises. This post will provide five helpful health and safety tips for ensuring your clients are kept safe on your premises.
Babelforce
JULY 20, 2022
In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer service. But often, contact center agents are unsure of how to respond to customer requests or don’t have the information they need to resolve a query.
CSM Magazine
JULY 20, 2022
In the wake of the 2020 COVID-19 pandemic things changed. The way we work, the way we connect and the way we buy products shifted immensely thanks to restrictions imposed by governments in order to try and stop the spread of COVID. In order to cope with the shifting markets, many businesses turned to digital transformation to keep themselves up and running.
LiveVox
JULY 20, 2022
Does your sales team use a cloud-based progressive dialer software solution? If not, you're missing out on an opportunity to grow your business. The post Cloud-Based Progressive Dialer to Maximize Productivity & Boost Sales appeared first on Livevox.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Babelforce
JULY 20, 2022
In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer service. But often, contact center agents are unsure of how to respond to customer requests or don’t have the information they need to resolve a query.
Hodusoft
JULY 20, 2022
Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software. Yet another recognition! Yet another proud moment! . It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software , published by Gartner Digital Markets Report. What makes this recognition so special for us is that the ranking is based entirely on the ratings and reviews of our users about our contact center software , HoduCC.
DMG Consulting
JULY 20, 2022
MEDIA ALERT. DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report. The numbers reflect the strength and resilience of this market . Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report.
Voiptime
JULY 20, 2022
What affects contact center agent satisfaction? There is a balance between employee and customer satisfaction? How to reform your hiring strategy? How to coach your call center employees and communicate with them to make them satisfied? How to keep a balance between pleasing agents and focusing on customer experience? How to organize an employee survey in the right way?
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
SmartKarrot
JULY 20, 2022
Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. This is where a customer success specialist comes into the picture. A customer success specialist is one who is responsible for the customer realizing their goal and ensuring customers are happy.
JustCall
JULY 20, 2022
Top 10 Nextiva Alternatives & Competitors in 2022. The VoIP market is booming. The heady combination of real-time data and voice capabilities is empowering organizations to boost their profits and drive cost efficiency in their operations. According to research , here are the top monetary benefits of using VoIP for businesses: Image Source. Alt-Text: Benefits of VoIP.
SmartKarrot
JULY 20, 2022
Role: Customer Success Director, Brands Location: New York, NY, US Organization: LiveRamp As a Customer Success Director, you will assist the clients with day-to-day management and troubleshooting for the largest and most strategic enterprise brand partners. Drive adoption of LiveRamp products and services – blocking and tackling barriers to adoption and success.
Fonolo
JULY 20, 2022
Have you ever asked yourself how your leadership style affects your call center operations? You should! Things are busy for contact center leaders and there’s not much time for reflection. But your management style deserves your attention. It affects how you interact with and lead your team members. Your leadership style can also impact how you set and meet strategic goals, and ultimately, what your customer’s experience will be like.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
TechSee
JULY 20, 2022
TechSee Launches “Visual Intelligence Platform”, providing an off-the-shelf solution for companies to build and automate their own customized computer vision AI models. The new platform allows every business to quickly and easily recognize the exponential, practical impact of computer vision for service organizations. New York, July 19, 2022 – TechSee , the market leader in Computer Vision solutions for customer service, today announced the launch of their Visual Intelligence (VI) Platfo
Expert insights. Personalized for you.
109 
Let's personalize your content