Beyond Philosophy

JANUARY 16, 2015

My wife just had a fairly serious surgery (she’s doing great, but recovery takes time), and I am launching a eBook. Any site today needs to be optimized for use with mobile to meet the user interface expectations of today’s Customers. It was time to meet those changing demands for my Digital Customer Experience.

Customer Experience 381

Customer Experience Marketing Management 381

Interactions

MARCH 18, 2021

What can you do now in order to meet consumer expectations in the post-pandemic world? Read our new eBook to learn about what best practices to incorporate into your planning in order to meet consumer expectations post-pandemic. So what does this mean for businesses? How will consumer expectations change?

Surveys 62

Surveys Self service Best practices Technology 62

Beyond Philosophy

APRIL 4, 2024

So, suppose you aren’t physically interacting with someone, meaning you didn’t meet them in real life, like at school or work. I texted them where we should meet and when and asked them to reply if they could come. Get access to your free ebook here , and why not tell a friend? I am always disappointed. The others do not.

Personalization 150

Personalization Sales Feedback Technology 150

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Sure, cool, now meet promised bad news – average waiting time in the queue takes about 13 hours annually (13 HOURS!). Right Party Contact. First Call Close. You and I know that.

Call Center 52

Call Center Metrics Abandon rate Management 52

ShepHyken

DECEMBER 5, 2022

Understanding what gives your customers “gratification” will help you meet and exceed their expectations. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 175

Customer Service Gamification Customer Support Customer centricity 175

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Education 52

Education Chatbots Personalization Technology 52

NICE inContact

OCTOBER 11, 2019

You can learn more by downloading our free eBook today. The post Why Aren’t Businesses Investing in Meeting Their Customers’ Omnichannel Expectations? Will more follow to better compete in the experience economy?, appeared first on NICE inContact Blog.

Benchmark 48

Benchmark Self service Surveys Contact Center 48

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels. How can higher education meet student support expectations? Table of contents.

Education 52

Education Chatbots Personalization Technology 52

Fonolo

SEPTEMBER 5, 2018

Call-back technology is dynamic, and different iterations exist that meet the distinct demands of each individual contact center. If you want powerful tips, tricks, and further reading from the minds of call-back experts, make sure to check out our eBook, The ROI of Call-Backs for Your Call Center. Enough said. .

Abandon rate 240

Abandon rate Contact Center Call Center Technology 240

ShepHyken

APRIL 5, 2021

TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Here are three customer service trends brands should prepare for in 2021.

Customer Service 307

Customer Service Contact Center Self service Customer Experience 307

Connect

JULY 5, 2023

Meeting these demands is no longer just about channels. Download the eBook It’s the ideal place to start your journey to true optichannel contact centre capabilities. They want a seamless customer experience (CX). And, most importantly, they want to dictate their own path to fulfilment.

Abandon rate 76

Abandon rate Service level Technology Customer Experience 76

TeamSupport

NOVEMBER 30, 2023

Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today.

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

Help Scout

MARCH 24, 2019

Did you feel valued as a customer, not to mention as a living, breathing human being with needs, and plans, and a budget, and a full life that’s already complex enough, thank you very much ?

Customer Support 40

Customer Support Airlines Customer Service Customer Experience 40

Comm100

OCTOBER 25, 2021

For higher education institutions to remain relevant, they now need to meet students on their terms at every stage of the student lifecycle, from enrolment through to graduation. If you want a more in-depth look into how digital communication can improve student engagement, take a look at our new eBook. Get ebook now.

Education 80

Education Chatbots Surveys Customer Experience 80

Beyond Philosophy

MARCH 7, 2024

It All Started in Munich The methodology was my reaction to a frustrating meeting in Munich. Get access to your free ebook here , and why not tell a friend? My global Customer Experience consultancy developed a research methodology that defines the hidden impact of your experience on customer behavior.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

ClientSuccess

JULY 20, 2022

On paper, an account can be ticking all the boxes – engaged during meetings, high product usage rates, etc. – In every customer meeting, call, and discussion, you probably hear some helpful nuggets of customer feedback. eBook: 3 Steps To Putting Your Customer First This Year. Record impromptu feedback: .

Feedback 89

Feedback Surveys Accountability 89

ClientSuccess

OCTOBER 25, 2022

These strategic meetings are a chance for customer stakeholders (including executive sponsors, primary contacts, and other vital resources) to meet with resources from across a vendor team – sales and strategic account representatives, implementation teams, product teams, etc. – What is a customer account review?

Accountability 74

Accountability Upselling Metrics Sales 74

ClientSuccess

MARCH 8, 2023

Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations. Remember, your goal is to help the customer rather than to impress them with your vocabulary.

Personalization 79

Personalization Feedback Marketing Sales 79

Beyond Philosophy

DECEMBER 23, 2014

Clearly avoiding disappointment means meeting the expectations of your Customers. If you focus on Customer’s needs, you are far more likely to avoid not meeting their expectations and disappointing them. Disappointing Customers happens because you do not meet their expectations and marketers play a key role.

Customer emotions 246

Customer emotions Customer centricity Customer retention Consulting 246

Beyond Philosophy

JANUARY 28, 2015

Expectations are important to meet (and ideally exceed), particularly when this is the person who decides if whether you stay or go at an organization. All attendees will receive a discount code for 50% off the eBook. What are the taboo subjects? How do people get on in the company? This is effectively the culture of the organization.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

JANUARY 26, 2015

And tonight, I urge this Congress to finally pass the legislation we need to better meet the evolving threat of cyber-attacks, combat identity theft, and protect our children’s information. All attendees will receive a discount code for 50% off the eBook. Read more about the book and register for the webinar, here.

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

ClientSuccess

DECEMBER 5, 2022

This will help you further understand their needs and develop your product in a meaningful way which meets the needs of each customer segment. Take Oracle’s Communications Product Suite Customer Advisory Board meeting goals for their attendees as an example – they outline carefully how members can expect to benefit from participating.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

ClientSuccess

AUGUST 17, 2022

Saying thank you to your customers through gifts, cards, notes, shout-outs, or even a simple thank you during a meeting can work wonders in building strong, lasting customer relationships. eBook: 3 Steps To Putting Your Customer First This Year. Deliver on promises. . Toolkit: How To Build Customer Loyalty.

Customer retention 82

Customer retention Feedback Sales Marketing 82

ClientSuccess

JUNE 29, 2022

Without being overbearing or insensitive, start customer meetings by asking about people’s weekends, their families, or personal interests. Follow up, even if you’re not meeting any time soon: If there is a break in your meeting schedule or a customer is in ongoing ‘maintenance mode,’ still reach out to check on how things are going.

Personalization 59

Personalization Management 59

ClientSuccess

AUGUST 10, 2021

Maybe it’s right after implementation when they’re finally using your product but have yet to schedule an ongoing check-in meeting. Or, maybe, something as simple as scheduling issues resulted in weeks of missed meetings. Was there an executive that attended a kick-off or launch meeting that could help? Change up your method. .

Best practices 85

Best practices Technology Personalization 85

ClientSuccess

MARCH 16, 2022

Meet with the customer as early as possible before onboarding begins. . Start talking about the entire customer lifecycle in onboarding meetings. . eBook: Ultimate Guide to Customer Success Metrics. This makes onboarding incredibly important and downright critical to any successful customer lifecycle planning strategy.

Upselling 71

Upselling Metrics Sales 71

ClientSuccess

SEPTEMBER 22, 2021

These checkpoints can be in-person meetings, quarterly reviews, weekly calls, or however else your team checks in with customers. Timeliness : To keep your information fresh and ensure that your meeting is still top-of-mind when you send out your follow-up, it must be sent promptly after your meeting or call.

SaaS 64

SaaS Accountability Marketing Sales 64

ClientSuccess

MAY 18, 2021

Running your Customer Advisory Board meetings. This is why a Customer Advisory Board meeting should be fun and exciting. It’s a good idea to treat your Customer Advisory Board meetings as little mini-conferences. Plans in advance to host at least three, preferably four Customer Advisory Board meetings a year. .

Customer centricity 65

Customer centricity SaaS Feedback Marketing 65

ClientSuccess

DECEMBER 28, 2021

Before your business review meeting date, send a confirmation note to all attendees, ensuring that the date and time still works and that all required attendees can make the entire session. eBook: Customer Success as a Culture: Customer Success Leaders Edition. Get confirmation.

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ClientSuccess

JULY 26, 2022

Just make sure you track their feedback qualitatively (percentages or ratings) so that you can measure customer feedback from one meeting to the next. eBook: Ultimate Guide to Customer Success Metrics. Where would you rank your current sentiment level on a score of 1 – 10? . Want to learn more?

Metrics 77

Metrics Feedback Surveys Accountability 77

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Download our ebook to explore how conversational AI and automation can transform your patient experience and save healthcare members—and your service staff—time and money.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

ClientSuccess

AUGUST 31, 2021

As a customer success leader, you’ve put a lot of hard work into building the perfect meetings with customers. But did you know there is a difference between a meeting agenda and a meeting objective ? Let’s say a demo of a new feature is on a customer meeting agenda. eBook: How to Become an Elite Customer Success Leader.

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