Not meeting your Targets? Here’s why

Beyond Philosophy

We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets?

Improve Your Business Meetings by Going Old School

Jive

Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting?

Meeting Customer Expectations: 4 Phone System Features that Help

Jive

Meeting customer expectations, especially over the phone, has changed dramatically. How to meet customer expectations on the phone. That’s the case when meeting elevated customer expectations. Technology is critical to meeting customer expectations.

Coffee with AVOXI: Meet Katy!

Avoxi

I… The post Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up to when she's not running tests for AVOXI's development team. What is your title at AVOXI?

Study: The Health of the Contact Center

meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.

#IAmAlorica: Meet Akime

Alorica

Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture

Ameyo Celebrates One Team One Goal at Sales Meet 2018

Ameyo

Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo. Sales MeetThe Co-founder and CEO, Bishal Lachhiramka, translates ‘One Team One Goal’ into three pillars of Trust, Ownership and Respect while addressing the teams to achieve the shared vision of the […].

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Meet the New Boss - Cisco Collaboration Analyst Summit - Takeaways and Pix

Jon Arnold

Definitely the right idea here, and Javed Khan and Lorrissa Horton provided Webex Meetings updates that showed some magic. One is @Meet, where you just need one button to push to schedule and join a meeting.

#IAmAlorica: Meet Jorge

Alorica

Meet Jorge from Guadalajara. Not only is he a lean, mean, fighting machine, but he’s also an internationally trained vocal stylist. Check out his video to find out more about him. Source. Blog #IAmAlorica Culture

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#IAmAlorica: Meet Chris Crowley

Alorica

Meet Chris Crowley, Alorica’s Chief Commercial Officer. Not only is he one of our insanely great Executive Leadership Team members … he’s just an overall cool guy. He can dispense words of wisdom, run a mean fast break, and even carry a tune. Check out his video to find out more about him.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

no-obligation phone meeting to see how we can get you going with. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

#IAmAlorica: Meet Donald

Alorica

We’d like to introduce you to Donald. He’s a Director of Operations in beautiful Guadalajara. He’s passionate about his job and his people, and at Alorica he’s always hitting a grand slam. Watch his video to find out more about him. Source. Blog #IAmAlorica Culture

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Meet the CallSource Team: An Interview With Josh Oosterhof

CallSource Insights

The post Meet the CallSource Team: An Interview With Josh Oosterhof appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Josh Oosterhof. Title: Strategic Partner Manager. When did you start working for CS?

Meet the Faces of Customer Experience 2014

Customers That Stick

We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. We look forward to meeting more interesting professionals like them in 2015!

Gamification and Crowdsourcing Meet Customer Service

Win the Customer

Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time.

3 Important Things A Chatbot Can’t Do (But an IVA Can)

to meet the growing demand for unified, omnichannel customer care, Interactions is delivering significant cost savings. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer.

Meet the CallSource Team: An Interview With Hillary Duda

CallSource Insights

The post Meet the CallSource Team: An Interview With Hillary Duda appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Hillary Duda. Title: Business Advisor. When did you start working for CS?

The Secrets of Meeting Your Call Center Supervisor Goals

ChaseData

In a world that seems to be swamped with call centers, have you ever wondered how some manage to stand out – even thrive? One of the primary reasons is excellent leadership. A heavily-saturated marketplace is no match for a great management staff.

Meet the Team: Justin Gregory, Director of Implementations

EPIC Connections

The post Meet the Team: Justin Gregory, Director of Implementations appeared first on EPIC Connections. Meet the TeamIt’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor.

Meet the CallSource Team: An Interview With Greg Semerdijan

CallSource Insights

The post Meet the CallSource Team: An Interview With Greg Semerdijan appeared first on CallSource. An interview with one of CallSource’s Automotive Key Accounts Managers, Greg Semerdjian. Name: Greg Semerdjian. Title: Key Accounts Manager. When did you start working for CS? January 2013.

Artificial Intelligence and the Customer Experience

and solutions designed to meet the growing demand. AI+CXArtificial Intelligence and the Customer ExperienceHow comfortable are consumers interacting with AI for customer service? AI AIAI AI AI Artificial Intelligence: Helpful or Harmful for CX?

Carvana: CX And Car Buying Finally Meet!

CX Accelerator

How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit.

Is Your Brand Meeting These 6 Customer Expectations?

VocalCom

Is your brand meeting these six customer expectations? Customers love brands that meet their needs at all times. The post Is Your Brand Meeting These 6 Customer Expectations? You may think that winning customer loyalty is all about offering the best products and services. While this may have been true in the past, it’s not so simple anymore. Customers today want to feel respected, understood, and excited when they interact with your company.

Meet the CallSource Team: An Interview With Adam Kottler

CallSource Insights

Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Adam Kottler. Title: Strategic Partner Manager. When did you start working for CS? I started working for CallSource in January of 2009.

Why the Huddle Is Your Most Important Meeting

Toister Performance Solutions

Ugh, not another meeting. A 2014 study from Fuze found that more than half of us spend at least 13 hours per week in meetings. Most of these meetings seem pretty pointless. There's one meeting that's different: the huddle. It seems like our calendars are full of them.

The Top 3 Ways to Forecast for Your Contact Center

agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).

Your Team Meetings Suck (But They Don't Have To)

Call Center Weekly

One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.

Are You Meeting Your Customers’ Expectations for Omnichannel Service?

inContact

How do you know if you’re meeting their expectations for Omnichannel service? The post Are You Meeting Your Customers’ Expectations for Omnichannel Service?

Meet the CallSource Team: An Interview with Jaque Sotolongo

CallSource Insights

For our this installment of Meet the CallSource Team , I interviewed Jaque Sotolongo, a vital part of our automotive team here at CallSource. By the next call, the tables had completely turned; the client was confident that we’d be able to meet their needs.

Meet the CallSource Team: An Interview with Kyle Klimusko

CallSource Insights

Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Kyle Klimusko. Title: Finance Manager. When did you start working for CS? I was a temp hire in 2010, and then rejoined the company in February 2014. What position did you start in?

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.

Your Guide to Setting and Meeting Your Call Center Agent Goals in the Coming Year

ChaseData

Try meeting their call center agent goals for yourself, and you’ll see just how focused and diligent these agents must be to get things done. Call center agents are some of the hardest working professionals in the modern workforce. Don’t believe that?

Carvana: CX and Car Buying Finally Meet!

Customer Centric Support

The post Carvana: CX and Car Buying Finally Meet! How Carvana is leveraging Customer Experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit.

Meet Voice Playground, Your Testing Sandbox for Nexmo Voice Apps

Nexmo

The post Meet Voice Playground, Your Testing Sandbox for Nexmo Voice Apps appeared first on Nexmo. We developed Nexmo Call Control Objects (NCCOs) to provide developers with a flexible mechanism for controlling the flow of a Nexmo Voice API call.

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Bleisure customer experience: Meeting the needs of the modern traveler

TELUS International

Learn how to deliver exceptional customer service to travelers who blend business and leisure

The Health of the Contact Center: Are You Ready for 2019?

meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.

Meeting the Expectations of the Next Generation of Employees

Aspect

The post Meeting the Expectations of the Next Generation of Employees appeared first on Aspect Blogs. This week, my daughter is graduating. As her “full-time job” of attending high school comes to an end, she’s planning the next chapter of her life.

5 Customer Expectations Your Brand Needs to Meet

VocalCom

Here are five expectations your brand needs to meet to satisfy all customers. Take the time to understand what your customers want, and tailor your practices to meet their needs. The post 5 Customer Expectations Your Brand Needs to Meet appeared first on Vocalcom Blog. What do customers really want? As technology changes the ways in which they interact with brands, expectations continue to shift.

Your Team Meetings Suck (But They Don't Have To)

Contact Center Geek

One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.

Meeting Customers’ Demands for Tech Support in the Age of IoT

OctopusTech

For those who don’t, here are a few guiding principles you should follow in order to meet customers’ expectations for tech support services in this age of IoT. Keeping your Support Program Up to Date.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

Opportunities to Meet the Real Needs of. quickly act to meet new customer expectations. transformation to meet elevated customer. from customers to meet their corporate objectives, then design analytics initiatives and implement. New Study Reveals Reliance on Too Few.