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Leading virtual meetings
Myra Golden Media
MARCH 19, 2020
With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design
Meeting Related Topics 
WFM in 2021 to Meet the Work From Home Model
CCNG
FEBRUARY 11, 2021
Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation.
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Meet Scott: Customer Support Representative at ChurnZero
ChurnZero
JULY 6, 2021
The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.
Meeting Customers Unmet Needs, The New Imperative for 2020
Beyond Philosophy
FEBRUARY 10, 2020
By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another.
Cold Calling Tips and Tricks
Advertiser: ZoomInfo
In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?
When Improv Meets Business
ShepHyken
JUNE 22, 2016
Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management).
Meet 5CA's polyglots
5CA
FEBRUARY 25, 2020
Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers!
C.A.R.E. Teleforum Meet The Members
Customercount
APRIL 3, 2020
Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.
Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth
Beyond Philosophy
FEBRUARY 17, 2020
The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction.
Meet Dick Bucci: Our October 2020 Wall of Fame Honoree
Contact Center Pipeline
OCTOBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.
The Impact of Direct Dials on Sales Productivity
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
 Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2Beyond Philosophy FEBRUARY 20, 2020 The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.  Do You Know Your Virtual Meeting Etiquette?Jive FEBRUARY 8, 2019 More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites.  Pet Peeve #3 – Being Late for Another Unproductive MeetingSteve DiGioia JULY 20, 2015 We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.  Meet Kathleen Peterson: Our April 2020 Wall of Fame HonoreeContact Center Pipeline APRIL 16, 2020 Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.  How ZoomInfo Helps Overcome the Top Pain Points of Inside SalesAdvertiser: ZoomInfo Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”
 Meet Jack, Implementation SpecialistChurnZero JULY 15, 2020 The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.  How to Reduce Field Service Costs to Meet Optimization GoalsTechSee OCTOBER 13, 2020 The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.  The Essential Guide to Customer MeetingsSmartKarrot NOVEMBER 4, 2020 To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must.  Meet Morgan: Manager, Implementation Team at ChurnZeroChurnZero JUNE 8, 2021 The post Meet Morgan: Manager, Implementation Team at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.  The Top 3 Ways to Forecast for Your Contact CenterAdvertisement agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).  Meeting customers across voice and digital channels with intelligenceNuance APRIL 1, 2021 The post Meeting customers across voice and digital channels with intelligence appeared first on What’s next.  Meet LogMeIn: Our May 2020 Sponsor Wall of Fame HonoreeContact Center Pipeline MAY 21, 2020 Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support.  #IAmAlorica: Meet RS & NoeAlorica OCTOBER 28, 2020 Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture  Meet Guru’s Search TeamGuru JULY 28, 2020 We’re always working to enhance and improve our users’ experiences with Guru, from the way knowledge is created in our editor to how it’s shared through Slack , Teams , and beyond.  The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-ServiceAdvertisement to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.  Improve Your Business Meetings by Going Old SchoolJive OCTOBER 4, 2018 Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? The business world can dramatically improve their business meetings by learning a few tips from their teachers. What do teachers have to do with business meetings? Isn’t that what we want in our business meetings? Business Meeting Tips From Your Teachers. #1.  Carvana: CX And Car Buying Finally Meet!CX Accelerator DECEMBER 12, 2017 How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Things took a turn for the crazy, however, when we headed out to buy a new car out of a giant vending machine. Yes, I’m speaking of Carvana, “The New Way to Buy a Car” as their tagline says.  Best Appointment Scheduler: Book Meetings EffortlesslyJustCall APRIL 21, 2021 Nothing converts a prospect or lead better than a one-on-one meeting over a phone call! Scheduling meetings should ideally be the least time-consuming task. Meanwhile, your clients can pick a time slot from your public calendar and book a meeting with just a few clicks. .  Meeting the expectations of today’s consumersEnghouse Interactive JANUARY 22, 2021 How can companies meet these needs – particularly as they may well vary between different demographic groups or users of different products? Contact centres therefore need to put in place the processes and tools to ensure that they can meet customer needs and their own objectives. Options such as remote and hybrid working enable organisations to offer extended opening hours and UK-based staff in a flexible way that meets the needs of both customers and agents.  The Health of the Contact Center: Are You Ready for 2019?Advertisement meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.  How Do You Meet New Customer Expectations?Satrix Solutions JUNE 25, 2020 Frustration sets in when the “functionality” they were promised or the feature they require do not actually meet these expectations. If the onboarding process isn’t smooth, consistent, or fails to meet expectations, customers won’t realize the early benefits of partnering with your firm.  The Customer Service Ritual that Takes Place at Every MeetingHyken MAY 19, 2021 Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. What a wonderful way to start the meeting.  Meet Janet LeBlanc: Our December 2020 Wall of Fame HonoreeContact Center Pipeline DECEMBER 8, 2020 Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®.  The People You Meet While Hunkered DownChip Bell MARCH 31, 2020 The post The People You Meet While Hunkered Down appeared first on Chip R. Current Events corona virus COVID19 hunkered down the people you meetThree early morning trips to the local grocery store left me bomb-shelter-ready for a three-week air raid. The cat has enough cat sand; all meds are up-to-date, and vehicles are gassed up… just in case. Now, for the waiting and worrying. I am reminded of being on ambush my first night of combat in Southeast Asia.  Executive Report: The Customer Data Too Often Overlooked by the C-SuiteAdvertisement Opportunities to Meet the Real Needs of. quickly act to meet new customer expectations. transformation to meet elevated customer. from customers to meet their corporate objectives, then design analytics initiatives and implement. New Study Reveals Reliance on Too Few.  Top tips to improve your virtual meetingsSpearline APRIL 1, 2021 Poor audio quality can be a large inconvenience during virtual meetings, especially when everyone is remote working. Make an effort to keep your meetings in a quiet environment. Try to avoid joining a meeting from your vehicle.  Meeting the Demands on Enterprise NetworksConvergeOne FEBRUARY 11, 2020 The demands on enterprise networks have never been greater. More and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go. Enterprise Networking SD-WAN  Do Your Digital Transformation Efforts Meet Your Customers’ Needs?Hello Customer JANUARY 22, 2021 And does the digital experience meet your customer’s needs? Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels.  Meet Verint: Our September 2020 Sponsor Wall of Fame HonoreeContact Center Pipeline SEPTEMBER 15, 2020 Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year.  Top Priorities in Customer-Centric Contact CentersSpeaker: Tony Medrano, CEO of RapportBoost.ai Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents. © Aggregage 2021 |
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