article thumbnail

Meeting Expectations Versus Managing Hope?????

ShepHyken

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Then it was my turn to speak. Some people confuse expectations with hope.

article thumbnail

The Customer Service Ritual that Takes Place at Every Meeting

ShepHyken

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. There are many other rituals that get people in alignment and ready for a meeting.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another. Customer Driven-Growth. Customer Driven-Growth.

article thumbnail

Guest Post: Customer Service Standards – Meet the Ones That Matter Most

ShepHyken

She shares why customer standards matter and how your organization can meet them. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them. Want to stand out from the competition? Raise your customer service standards. Here’s what we’ll cover: What are customer service standards?

article thumbnail

Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas

To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount.

article thumbnail

Leading virtual meetings

Myra Golden Media

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course.

article thumbnail

Meet Sophie AI: The Future of Service

TechSee

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise.

article thumbnail

The New Digital Landscape for Next-Gen CX

See how to meet your customers where they're at with a digital-first strategy. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. Download today to find stats on customers moving from first gen to next gen digital.

article thumbnail

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

How can sales organizations meet the buyer along the journey at the perfect time? With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Download this eBook to find out!

article thumbnail

The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

More meetings. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.

article thumbnail

100 Pipeline Plays: The Modern Sales Playbook

Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

article thumbnail

Cold Calling Tips and Tricks

In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. In recent years, cold calling has become synonymous with rejection and failure.

article thumbnail

Research Study: Customer Perceptions of the Community Experience

Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. What do consumers expect when it comes to CX?

article thumbnail

The Ideal Support Community for Your CX Team

Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla

To meet this expectation, a company’s support stack needs to be comprehensive. Customers want to receive support through multiple different mediums. To create a premier offering, companies have turned to support communities. But not everyone gets it right.

article thumbnail

How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.