INDUSTRY INSIGHTS YOUR PEERS ARE READING
The post Meet the Team: Justin Gregory, Director of Implementations appeared first on EPIC Connections. Meet the TeamIt’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor. MORE
Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Customer Care Customer Service Culture Success Forbes articles top podcast episodes videos for meetingsShep Hyken’s Best Customer Service and Experience. MORE
People and Culture MORE
The post Meeting Customer Expectations with PSD2 appeared first on Whitepages Pro. When you make a purchase as a consumer, the process is usually pretty painless. You pull out your credit card, hit a few buttons, and the payment goes through. What most consumers don’t see is that behind every transaction is an incredibly complex payment ecosystem. MORE
Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting? MORE
She put together a team that was ingrained in the community — meeting people where they lived. The post Living Room Realty: Meeting Customers Where Their Obsession Is appeared first on Net Promoter Score from AskNicely MORE
Interested in scheduling a private meeting with Hero Digital while at Summit? The post Meet Hero Digital at Adobe Summit 2019 appeared first on Hero Digital. MORE
Definitely the right idea here, and Javed Khan and Lorrissa Horton provided Webex Meetings updates that showed some magic. One is @Meet, where you just need one button to push to schedule and join a meeting. MORE
How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. MORE
I… The post Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up to when she's not running tests for AVOXI's development team. What is your title at AVOXI? MORE
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Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo. Sales MeetThe Co-founder and CEO, Bishal Lachhiramka, translates ‘One Team One Goal’ into three pillars of Trust, Ownership and Respect while addressing the teams to achieve the shared vision of the […]. MORE
Advocamp Advocate Marketing 101 Customer Engagement, Retention & Growth Pipeline & Revenue Growth Uncategorized advocacy marketing advocamp field day advocamp speakers advocate marketing advocate marketing program amy bills April Dunford B2B marketing b2bmarketingzone daniel lemin don peppers meet your speakers sangram vajre torontoAdvocamp is right around the corner, and we have an incredible lineup of speakers this year. In this blog, we’ll introduce you to a few of them. MORE
Financial advisors know all […] The post Financial Services need to meet the challenge of digital transformation appeared first on What’s next. It’s no secret that the era of digital transformation is changing the way organizations across industries operate on a day-to-day basis. MORE
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Meet Jorge from Guadalajara. Not only is he a lean, mean, fighting machine, but he’s also an internationally trained vocal stylist. Check out his video to find out more about him. Source. Blog #IAmAlorica Culture MORE
Meeting customer expectations, especially over the phone, has changed dramatically. How to meet customer expectations on the phone. That’s the case when meeting elevated customer expectations. Technology is critical to meeting customer expectations. MORE
It isn’t a new technology, but automotive applications are providing […] The post Multimodal input meets visual output appeared first on What’s next. The way we view the world is changing. MORE
Meet Janey, our thrill-seeking Director of IT who jumps out of airplanes for fun. View her video to see what her “concentration face”—and her adorable new kid—look like. ???. Source. Blog #IAmAlorica Culture MORE
Brian shares five quick tips with real examples to ensure that the Customer Experience never breaks down. Customer Success Customers Onboarding saas value realization MORE
We’d like to introduce you to Donald. He’s a Director of Operations in beautiful Guadalajara. He’s passionate about his job and his people, and at Alorica he’s always hitting a grand slam. Watch his video to find out more about him. Source. Blog #IAmAlorica Culture MORE
Meet Chris Crowley, Alorica’s Chief Commercial Officer. Not only is he one of our insanely great Executive Leadership Team members … he’s just an overall cool guy. He can dispense words of wisdom, run a mean fast break, and even carry a tune. Check out his video to find out more about him. MORE
The post Meet the CallSource Team: An Interview With Josh Oosterhof appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Josh Oosterhof. Title: Strategic Partner Manager. When did you start working for CS? MORE
Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time. MORE
Many years ago, Steris implemented the idea of a “Safety Contact” as a requirement to open every meeting: a safety tip, process, example or occurrence. From the boardroom to small team meetings, the first item on every agenda is a “Safety Contact”. MORE
More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. MORE
The post When IVR meets Visual Assistance – Retaining the Lost Waiting Time appeared first on Techsee. IVR technologies are limited without sight. MORE
A QBR is a formal meeting during which CSMs and Customers review and analyze goals, formulate a forward plan , and agree on action items that will drive success aligned with their company goals. MORE
His session, “The Impact of AI on Sales Meetings,” highlights how businesses can transform their sales organizations through conversation analytics. The post The Impact of AI on Sales Meetings appeared first on Talkdesk. Opentalk18 , Talkdesk’s CX industry event, was filled to the brim with sales and customer experience leaders from nearly every industry. MORE
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings. MORE
To ensure they meet these challenges, Gartner predicts that by 2021, more than 50% of B2C FS organizations will rely on applications or technologies from small field service management providers. MORE
Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership. MORE
Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture MORE
We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets? MORE
Meeting Related Topics Jive
FEBRUARY 8, 2019
More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting.
ShepHyken
JUNE 22, 2016
Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience.
Beyond Philosophy
OCTOBER 5, 2016
We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets?
Jive
OCTOBER 4, 2018
Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting?
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meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.
Avoxi
FEBRUARY 13, 2019
I… The post Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up to when she's not running tests for AVOXI's development team. What is your title at AVOXI?
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Talkdesk
FEBRUARY 25, 2019
His session, “The Impact of AI on Sales Meetings,” highlights how businesses can transform their sales organizations through conversation analytics. The post The Impact of AI on Sales Meetings appeared first on Talkdesk. Opentalk18 , Talkdesk’s CX industry event, was filled to the brim with sales and customer experience leaders from nearly every industry.
Alorica
JANUARY 23, 2019
Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture
Call Center Weekly
MARCH 1, 2018
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.
Nuance
APRIL 17, 2019
It isn’t a new technology, but automotive applications are providing […] The post Multimodal input meets visual output appeared first on What’s next. The way we view the world is changing.
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no-obligation phone meeting to see how we can get you going with. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
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TechSee
JULY 17, 2018
The post When IVR meets Visual Assistance – Retaining the Lost Waiting Time appeared first on Techsee. IVR technologies are limited without sight.
Alorica
FEBRUARY 27, 2019
Meet Janey, our thrill-seeking Director of IT who jumps out of airplanes for fun. View her video to see what her “concentration face”—and her adorable new kid—look like. ???. Source. Blog #IAmAlorica Culture
Alorica
OCTOBER 11, 2018
Meet Jorge from Guadalajara. Not only is he a lean, mean, fighting machine, but he’s also an internationally trained vocal stylist. Check out his video to find out more about him. Source. Blog #IAmAlorica Culture
Ameyo
JANUARY 2, 2019
Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo. Sales MeetThe Co-founder and CEO, Bishal Lachhiramka, translates ‘One Team One Goal’ into three pillars of Trust, Ownership and Respect while addressing the teams to achieve the shared vision of the […].
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agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
TechSee
JULY 31, 2018
To ensure they meet these challenges, Gartner predicts that by 2021, more than 50% of B2C FS organizations will rely on applications or technologies from small field service management providers.
Whitepages Pro
MARCH 22, 2019
The post Meeting Customer Expectations with PSD2 appeared first on Whitepages Pro. When you make a purchase as a consumer, the process is usually pretty painless. You pull out your credit card, hit a few buttons, and the payment goes through. What most consumers don’t see is that behind every transaction is an incredibly complex payment ecosystem.
Alorica
SEPTEMBER 5, 2018
Meet Chris Crowley, Alorica’s Chief Commercial Officer. Not only is he one of our insanely great Executive Leadership Team members … he’s just an overall cool guy. He can dispense words of wisdom, run a mean fast break, and even carry a tune. Check out his video to find out more about him.
Amity
APRIL 20, 2018
A QBR is a formal meeting during which CSMs and Customers review and analyze goals, formulate a forward plan , and agree on action items that will drive success aligned with their company goals.
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to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.
Alorica
SEPTEMBER 19, 2018
We’d like to introduce you to Donald. He’s a Director of Operations in beautiful Guadalajara. He’s passionate about his job and his people, and at Alorica he’s always hitting a grand slam. Watch his video to find out more about him. Source. Blog #IAmAlorica Culture
Hero Digital
FEBRUARY 27, 2019
Interested in scheduling a private meeting with Hero Digital while at Summit? The post Meet Hero Digital at Adobe Summit 2019 appeared first on Hero Digital.
Nuance
MARCH 19, 2019
Financial advisors know all […] The post Financial Services need to meet the challenge of digital transformation appeared first on What’s next. It’s no secret that the era of digital transformation is changing the way organizations across industries operate on a day-to-day basis.
Advertisement
meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.
TELUS International
APRIL 1, 2019
People and Culture
Hero Digital
SEPTEMBER 21, 2018
Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership.
Strikedeck
FEBRUARY 19, 2019
Brian shares five quick tips with real examples to ensure that the Customer Experience never breaks down. Customer Success Customers Onboarding saas value realization
ShepHyken
DECEMBER 20, 2018
Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Customer Care Customer Service Culture Success Forbes articles top podcast episodes videos for meetingsShep Hyken’s Best Customer Service and Experience.
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Opportunities to Meet the Real Needs of. quickly act to meet new customer expectations. transformation to meet elevated customer. from customers to meet their corporate objectives, then design analytics initiatives and implement. New Study Reveals Reliance on Too Few.
Win the Customer
NOVEMBER 25, 2014
Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time.
CallSource Insights
NOVEMBER 20, 2018
The post Meet the CallSource Team: An Interview With Josh Oosterhof appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Josh Oosterhof. Title: Strategic Partner Manager. When did you start working for CS?
Influitive
AUGUST 23, 2018
Advocamp Advocate Marketing 101 Customer Engagement, Retention & Growth Pipeline & Revenue Growth Uncategorized advocacy marketing advocamp field day advocamp speakers advocate marketing advocate marketing program amy bills April Dunford B2B marketing b2bmarketingzone daniel lemin don peppers meet your speakers sangram vajre torontoAdvocamp is right around the corner, and we have an incredible lineup of speakers this year. In this blog, we’ll introduce you to a few of them.
AskNicely
AUGUST 30, 2018
She put together a team that was ingrained in the community — meeting people where they lived. The post Living Room Realty: Meeting Customers Where Their Obsession Is appeared first on Net Promoter Score from AskNicely
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer?
CX Accelerator
DECEMBER 12, 2017
How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit.
Up Your Service
MAY 11, 2015
Many years ago, Steris implemented the idea of a “Safety Contact” as a requirement to open every meeting: a safety tip, process, example or occurrence. From the boardroom to small team meetings, the first item on every agenda is a “Safety Contact”.
EPIC Connections
JUNE 28, 2018
The post Meet the Team: Justin Gregory, Director of Implementations appeared first on EPIC Connections. Meet the TeamIt’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor.
Jon Arnold
FEBRUARY 20, 2019
Definitely the right idea here, and Javed Khan and Lorrissa Horton provided Webex Meetings updates that showed some magic. One is @Meet, where you just need one button to push to schedule and join a meeting.
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