article thumbnail

Leading virtual meetings

Myra Golden Media

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

article thumbnail

Meet our January Wall of Fame Author: Sangeeta Bhatnagar

Contact Center Pipeline

Area of expertise: Building Emotionally Intelligent and Adaptable teams. Developing human capital through diverse tools and techniques. What is your background in the industry? I have worked in the Contact Center industry in various roles supporting CX and EX.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reclaim Your Calendar By Rethinking Your Meetings

Guru

Do you wish you had one less meeting to go to today? internal comms

62
article thumbnail

Meeting (and Exceeding) Customer Expectations

Global Response

Customer experiences are paramount in the modern consumer experience—so brands that can meet—and exceed—customer expectations have a major leg up against their competitors. Meet customers expectations by making it easy to buy from you.

article thumbnail

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

article thumbnail

November COPC Standard Committee Meeting

COPC

The COPC Standards Committee meets twice a year to discuss the state of the industry, review user input, identify emerging trends and determine meaningful updates to the COPC CX Standard. The post November COPC Standard Committee Meeting appeared first on COPC Inc.

article thumbnail

Meet Spearline at Enterprise Connect 2023!

Spearline

Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Meet your Spearline team at Enterprise Connect! The post Meet Spearline at Enterprise Connect 2023!

article thumbnail

Meet Dick Bucci: Our October 2020 Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.

article thumbnail

Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another.

article thumbnail

Meet LogMeIn: Our May 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support.

article thumbnail

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

article thumbnail

Can technology help organisations meet the recent FCA Consumer Duty requirements?

Callminer

With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers

article thumbnail

#IAmAlorica: Meet RS & Noe

Alorica

Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture

73
article thumbnail

Meet Spearline at MWC Barcelona 2023!

Spearline

We’re looking forward to speaking to as many of you as possible in the Spearline shared meeting room. Meet your Spearline team at MWC! If you would like to schedule some time with them in our shared meeting room, you can book your slot now.

article thumbnail

Meet Bree: CSM at ChurnZero

ChurnZero

The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .

Surveys 81
article thumbnail

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

article thumbnail

Meet Kathleen Peterson: Our April 2020 Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.

article thumbnail

How to Meet Changing Cyberinsurance Policy Requirements

ConvergeOne

The cyberinsurance brokers will ask for all this information in a self-assessment, and if you don’t meet the minimum requirements, they are not going to insure your district, or your premiums are going to be a lot higher,” Ripkey emphasizes.

article thumbnail

QUI QUOTE: Nobody raves about a company that meets customer expectations.

Bill Quiseng

QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied.

article thumbnail

Meet 5CA's polyglots

5CA

Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers!

69
article thumbnail

Research Study: Customer Perceptions of the Community Experience

We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.

article thumbnail

WFM in 2021 to Meet the Work From Home Model

CCNG

Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation.

CCNG 195
article thumbnail

Meet Janet LeBlanc: Our December 2020 Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®.

article thumbnail

Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. Zoom is more than video meetings.

article thumbnail

C.A.R.E. Teleforum Meet The Members

Customercount

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.

68
article thumbnail

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

article thumbnail

Do You Know Your Virtual Meeting Etiquette?

Jive

More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites.

voip 57
article thumbnail

Contact Center Wrap-Up—Where the Rubber Meets the Road

Quadient

Contact Center Wrap-Up—Where the Rubber Meets the Road. That’s where the rubber meets the road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground.

article thumbnail

Pet Peeve #3 – Being Late for Another Unproductive Meeting

Steve DiGioia

We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.

Marketing 117
article thumbnail

Start the No Meeting Day Revolution at Your Office

Guru

As companies have started to make the shift from remote work being a temporary necessity to a way of life, there’s been a lot said over the issue of productivity. internal comms

109
109
article thumbnail

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

article thumbnail

Meet Paul Stockford: Our June 2020 Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s AUTHOR WALL OF FAME Paul Stockford is Founder, President and Chief Analyst at Saddletree Research, a veteran-owned boutique research and analysis firm with a sharp focus on the North American contact center industry.

article thumbnail

Meet Scott: Customer Support Representative at ChurnZero

ChurnZero

The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

article thumbnail

Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth

Beyond Philosophy

The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction.

Airlines 342
article thumbnail

Meet Verint: Our September 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year.

article thumbnail

The Top 3 Ways to Forecast for Your Contact Center

agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).

article thumbnail

Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.

article thumbnail

Meet Spearline at Customer Contact Week 2022!

Spearline

Meet your Spearline team at Enterprise Connect! The post Meet Spearline at Customer Contact Week 2022!

article thumbnail

The Customer Service Ritual that Takes Place at Every Meeting

Hyken

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. What a wonderful way to start the meeting.

article thumbnail

Meet Customer Contact Strategies: Our January 2020 Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences.

article thumbnail

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.