Meet Samson, Director of Strategic Onboarding for Latin America and the Caribbean. When he’s not devouring paches (his favorite Guatemalan dish), he can be found painting gorgeous landscapes and making friends! Find out more about him in our latest #IAmAlorica video. link]. Source. Video #IAmAlorica Culture MORE

You must have noticed a question popping up on a few forums “how to meet customer expectations?”. If you keep on thinking “How to meet customer expectations?”, While meeting customer expectations is one thing, exceeding them is completely different. Customers are getting smarter. MORE

Contact Center Pipeline’s AUTHOR WALL OF FAME Paul Stockford is Founder, President and Chief Analyst at Saddletree Research, a veteran-owned boutique research and analysis firm with a sharp focus on the North American contact center industry. MORE

Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? The business world can dramatically improve their business meetings by learning a few tips from their teachers. What do teachers have to do with business meetings? Isn’t that what we want in our business meetings? Business Meeting Tips From Your Teachers. #1. MORE

Poor audio quality can be a large inconvenience during virtual meetings, especially when everyone is remote working. Make an effort to keep your meetings in a quiet environment. Try to avoid joining a meeting from your vehicle. MORE

The post Meet Rachel: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Rachel Gurman , Customer Success Manager at ChurnZero. . MORE

Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture MORE

Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®. MORE

Nothing converts a prospect or lead better than a one-on-one meeting over a phone call! Scheduling meetings should ideally be the least time-consuming task. Meanwhile, your clients can pick a time slot from your public calendar and book a meeting with just a few clicks. . MORE

Frustration sets in when the “functionality” they were promised or the feature they require do not actually meet these expectations. If the onboarding process isn’t smooth, consistent, or fails to meet expectations, customers won’t realize the early benefits of partnering with your firm. MORE

Where Feedback Meets Experience Orchestration appeared first on Concentrix. Improve experiences and ROI with these 3 fresh closed loop strategies. The post Closed Loop 2.0: Thought Leadership Resources MORE

We’re always working to enhance and improve our users’ experiences with Guru, from the way knowledge is created in our editor to how it’s shared through Slack , Teams , and beyond. MORE

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year. MORE

Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation. MORE

Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers! MORE

Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts. MORE

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies. MORE

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E. MORE

The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. MORE

The post The People You Meet While Hunkered Down appeared first on Chip R. Current Events corona virus COVID19 hunkered down the people you meetThree early morning trips to the local grocery store left me bomb-shelter-ready for a three-week air raid. The cat has enough cat sand; all meds are up-to-date, and vehicles are gassed up… just in case. Now, for the waiting and worrying. I am reminded of being on ambush my first night of combat in Southeast Asia. MORE

By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another. MORE

The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs. MORE

Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). MORE

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design MORE

To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must. MORE

And does the digital experience meet your customer’s needs? Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels. MORE

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support. MORE

More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites. MORE

The post Meeting customers across voice and digital channels with intelligence appeared first on What’s next. MORE

Virtual meeting fatigue is real. Finding the right timing, frequency, structures & channels for your meetings is the only way to avoid staying or becoming a victim. MORE

Meet Pablo. Not only is he a music-loving Business Process Manager, but he was also born during a solar eclipse that only happens every 90 years! Check out his video to find out more about him! ????. Source. Blog #IAmAlorica Culture MORE

The demands on enterprise networks have never been greater. More and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go. Enterprise Networking SD-WAN MORE

The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. MORE

The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. MORE