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#IAmAlorica: Meet Samson Seelan

Alorica

NOVEMBER 4, 2019

Meet Samson, Director of Strategic Onboarding for Latin America and the Caribbean. When he’s not devouring paches (his favorite Guatemalan dish), he can be found painting gorgeous landscapes and making friends! Find out more about him in our latest #IAmAlorica video. link]. Source. Video #IAmAlorica Culture MORE

48
>

How to Meet & Exceed Customer Expectations

ProProfs Chat

AUGUST 28, 2020

You must have noticed a question popping up on a few forums “how to meet customer expectations?”. If you keep on thinking “How to meet customer expectations?”, While meeting customer expectations is one thing, exceeding them is completely different. Customers are getting smarter. MORE

Feedback Airlines Self service Metrics 61
>

Meet Paul Stockford: Our June 2020 Wall of Fame Honoree

Contact Center Pipeline

JUNE 17, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Paul Stockford is Founder, President and Chief Analyst at Saddletree Research, a veteran-owned boutique research and analysis firm with a sharp focus on the North American contact center industry. MORE

Contact Center Marketing Technology Call Center 151
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Improve Your Business Meetings by Going Old School

Jive

OCTOBER 4, 2018

Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? The business world can dramatically improve their business meetings by learning a few tips from their teachers. What do teachers have to do with business meetings? Isn’t that what we want in our business meetings? Business Meeting Tips From Your Teachers. #1. MORE

Accountability Personalization 55
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Top tips to improve your virtual meetings

Spearline

APRIL 1, 2021

Poor audio quality can be a large inconvenience during virtual meetings, especially when everyone is remote working. Make an effort to keep your meetings in a quiet environment. Try to avoid joining a meeting from your vehicle. MORE

Telecommunications Entertainment Accountability Feedback 67
>

Meet Rachel: CSM at ChurnZero

ChurnZero

MARCH 9, 2021

The post Meet Rachel: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Rachel Gurman , Customer Success Manager at ChurnZero. . MORE

Accountability Customer retention Sales Management 63
>

#IAmAlorica: Meet RS & Noe

Alorica

OCTOBER 28, 2020

Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture MORE

55
>

Meet Janet LeBlanc: Our December 2020 Wall of Fame Honoree

Contact Center Pipeline

DECEMBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®. MORE

Consulting Consulting Metrics Customer centricity 141
>

Best Appointment Scheduler: Book Meetings Effortlessly

JustCall

APRIL 21, 2021

Nothing converts a prospect or lead better than a one-on-one meeting over a phone call! Scheduling meetings should ideally be the least time-consuming task. Meanwhile, your clients can pick a time slot from your public calendar and book a meeting with just a few clicks. . MORE

CRM Accountability Personalization Sales 52
>

How Do You Meet New Customer Expectations?

Satrix Solutions

JUNE 25, 2020

Frustration sets in when the “functionality” they were promised or the feature they require do not actually meet these expectations. If the onboarding process isn’t smooth, consistent, or fails to meet expectations, customers won’t realize the early benefits of partnering with your firm. MORE

Morale Surveys Sales Customer retention 78
>

Closed Loop 2.0: Where Feedback Meets Experience Orchestration

Concentrix

APRIL 5, 2021

Where Feedback Meets Experience Orchestration appeared first on Concentrix. Improve experiences and ROI with these 3 fresh closed loop strategies. The post Closed Loop 2.0: Thought Leadership Resources MORE

Feedback 62
>

Meet Guru’s Search Team

Guru

JULY 28, 2020

We’re always working to enhance and improve our users’ experiences with Guru, from the way knowledge is created in our editor to how it’s shared through Slack , Teams , and beyond. MORE

Marketing 62
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Meet Verint: Our September 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

SEPTEMBER 15, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year. MORE

Customer Experience Enterprise Technology Analytics 141
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WFM in 2021 to Meet the Work From Home Model

CCNG

FEBRUARY 11, 2021

Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation. MORE

Airlines Marketing Technology Service level 195
>

Meet 5CA's polyglots

5CA

FEBRUARY 25, 2020

Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers! MORE

69
>

Meet Dick Bucci: Our October 2020 Wall of Fame Honoree

Contact Center Pipeline

OCTOBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts. MORE

contact center solutions Marketing Contact Center Call Center 187
>

Meet Kathleen Peterson: Our April 2020 Wall of Fame Honoree

Contact Center Pipeline

APRIL 16, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies. MORE

Consulting Consulting Healthcare Management 210
>

C.A.R.E. Teleforum Meet The Members

Customercount

APRIL 3, 2020

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E. MORE

68
>

Meet Jack, Implementation Specialist

ChurnZero

JULY 15, 2020

The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. MORE

SaaS Technology Management Personalization 52
>

The People You Meet While Hunkered Down

Chip Bell

MARCH 31, 2020

The post The People You Meet While Hunkered Down appeared first on Chip R. Current Events corona virus COVID19 hunkered down the people you meetThree early morning trips to the local grocery store left me bomb-shelter-ready for a three-week air raid. The cat has enough cat sand; all meds are up-to-date, and vehicles are gassed up… just in case. Now, for the waiting and worrying. I am reminded of being on ambush my first night of combat in Southeast Asia. MORE

Construction Personalization 56
>

Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

FEBRUARY 10, 2020

By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another. MORE

Telecommunications Entertainment Consulting Consulting 352
>

How to Reduce Field Service Costs to Meet Optimization Goals

TechSee

OCTOBER 13, 2020

The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs. MORE

outsourcing Enterprise Contact Center Surveys 119
>

When Improv Meets Business

ShepHyken

JUNE 22, 2016

Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). MORE

Wireless Scripts Education CRM 176
>

Leading virtual meetings

Myra Golden

MARCH 19, 2020

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design MORE

Customer Experience 56
>

The Essential Guide to Customer Meetings

SmartKarrot

NOVEMBER 4, 2020

To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must. MORE

Scripts SaaS Sales Marketing 52
>

Do Your Digital Transformation Efforts Meet Your Customers’ Needs?

Hello Customer

JANUARY 22, 2021

And does the digital experience meet your customer’s needs? Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels. MORE

Feedback Self service Customer centricity Customer Service 83
>

Meet LogMeIn: Our May 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

MAY 21, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support. MORE

Personalization Technology Contact Center Call Center 186
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Do You Know Your Virtual Meeting Etiquette?

Jive

FEBRUARY 8, 2019

More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites. MORE

voip Technology Personalization 57
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Meeting customers across voice and digital channels with intelligence

Nuance

APRIL 1, 2021

The post Meeting customers across voice and digital channels with intelligence appeared first on What’s next. MORE

Enterprise Customer Experience 67
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How to Run Effective Virtual Meetings [7 Strategies] | Arbeit

Arbeit Software

APRIL 1, 2021

Virtual meeting fatigue is real. Finding the right timing, frequency, structures & channels for your meetings is the only way to avoid staying or becoming a victim. MORE

Real estate Sales Call Center 52
>

#IAmAlorica: Meet Pablo

Alorica

MAY 7, 2019

Meet Pablo. Not only is he a music-loving Business Process Manager, but he was also born during a solar eclipse that only happens every 90 years! Check out his video to find out more about him! ????. Source. Blog #IAmAlorica Culture MORE

Management 48
>

Meeting the Demands on Enterprise Networks

ConvergeOne

FEBRUARY 11, 2020

The demands on enterprise networks have never been greater. More and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go. Enterprise Networking SD-WAN MORE

Enterprise 83
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Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

FEBRUARY 20, 2020

The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. MORE

Construction Chatbots Technology Consulting 336
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Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth

Beyond Philosophy

FEBRUARY 17, 2020

The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. MORE

Airlines Consulting Consulting Chatbots 342
>
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Remove Meeting Related Topics
Accountability Personalization Coaching Feedback Service level Sales Metrics Customer centricity Upselling Customer retention More Related Topics >

WFM in 2021 to Meet the Work From Home Model

CCNG

FEBRUARY 11, 2021

Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation.

Airlines 195
More
Airlines Marketing Technology Service level 195

Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

FEBRUARY 10, 2020

By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another.

Telecommunications 352
More
Telecommunications Entertainment Consulting Consulting 352
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When Improv Meets Business

ShepHyken

JUNE 22, 2016

Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management).

Wireless 176
More
Wireless Scripts Education CRM 176

Best Appointment Scheduler: Book Meetings Effortlessly

JustCall

APRIL 21, 2021

Nothing converts a prospect or lead better than a one-on-one meeting over a phone call! Scheduling meetings should ideally be the least time-consuming task. Meanwhile, your clients can pick a time slot from your public calendar and book a meeting with just a few clicks. .

CRM 52
More
CRM Accountability Personalization Sales 52

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

More Customer Experience

Meet Rachel: CSM at ChurnZero

ChurnZero

MARCH 9, 2021

The post Meet Rachel: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Rachel Gurman , Customer Success Manager at ChurnZero. .

Accountability 63
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Accountability Customer retention Sales Management 63

#IAmAlorica: Meet RS & Noe

Alorica

OCTOBER 28, 2020

Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture

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Leading virtual meetings

Myra Golden

MARCH 19, 2020

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

Customer Experience 56
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Customer Experience 56

Meet 5CA's polyglots

5CA

FEBRUARY 25, 2020

Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers!

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C.A.R.E. Teleforum Meet The Members

Customercount

APRIL 3, 2020

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.

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Meet Dick Bucci: Our October 2020 Wall of Fame Honoree

Contact Center Pipeline

OCTOBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.

contact center solutions 187
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contact center solutions Marketing Contact Center Call Center 187

Cold Calling Tips and Tricks

Advertiser: ZoomInfo

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

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InformaTech

InformaTech

#IAmAlorica: Meet RS & Noe

Alorica

OCTOBER 28, 2020

Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture

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Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth

Beyond Philosophy

FEBRUARY 17, 2020

The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction.

Airlines 342
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Airlines Consulting Consulting Chatbots 342

How to Reduce Field Service Costs to Meet Optimization Goals

TechSee

OCTOBER 13, 2020

The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.

outsourcing 119
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outsourcing Enterprise Contact Center Surveys 119

Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

FEBRUARY 20, 2020

The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.

Construction 336
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Construction Chatbots Technology Consulting 336

Meet Jack, Implementation Specialist

ChurnZero

JULY 15, 2020

The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

SaaS 52
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SaaS Technology Management Personalization 52

The Impact of Direct Dials on Sales Productivity

Advertiser: ZoomInfo

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

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Meet Kathleen Peterson: Our April 2020 Wall of Fame Honoree

Contact Center Pipeline

APRIL 16, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.

Consulting 210
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Consulting Consulting Healthcare Management 210

The Essential Guide to Customer Meetings

SmartKarrot

NOVEMBER 4, 2020

To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must.

Scripts 52
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Scripts SaaS Sales Marketing 52

Do You Know Your Virtual Meeting Etiquette?

Jive

FEBRUARY 8, 2019

More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites.

voip 57
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voip Technology Personalization 57

Meeting customers across voice and digital channels with intelligence

Nuance

APRIL 1, 2021

The post Meeting customers across voice and digital channels with intelligence appeared first on What’s next.

Enterprise 67
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Enterprise Customer Experience 67

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Advertiser: ZoomInfo

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

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Top tips to improve your virtual meetings

Spearline

APRIL 1, 2021

Poor audio quality can be a large inconvenience during virtual meetings, especially when everyone is remote working. Make an effort to keep your meetings in a quiet environment. Try to avoid joining a meeting from your vehicle.

Telecommunications 67
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Telecommunications Entertainment Accountability Feedback 67

Meet Guru’s Search Team

Guru

JULY 28, 2020

We’re always working to enhance and improve our users’ experiences with Guru, from the way knowledge is created in our editor to how it’s shared through Slack , Teams , and beyond.

Marketing 62
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Marketing 62

Meet LogMeIn: Our May 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

MAY 21, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support.

Personalization 186
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Personalization Technology Contact Center Call Center 186

Meet Janet LeBlanc: Our December 2020 Wall of Fame Honoree

Contact Center Pipeline

DECEMBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®.

Consulting 141
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Consulting Consulting Metrics Customer centricity 141

The Top 3 Ways to Forecast for Your Contact Center

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agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).

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Do Your Digital Transformation Efforts Meet Your Customers’ Needs?

Hello Customer

JANUARY 22, 2021

And does the digital experience meet your customer’s needs? Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels.

Feedback 83
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Feedback Self service Customer centricity Customer Service 83

How Do You Meet New Customer Expectations?

Satrix Solutions

JUNE 25, 2020

Frustration sets in when the “functionality” they were promised or the feature they require do not actually meet these expectations. If the onboarding process isn’t smooth, consistent, or fails to meet expectations, customers won’t realize the early benefits of partnering with your firm.

Morale 78
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Morale Surveys Sales Customer retention 78

Improve Your Business Meetings by Going Old School

Jive

OCTOBER 4, 2018

Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? The business world can dramatically improve their business meetings by learning a few tips from their teachers. What do teachers have to do with business meetings? Isn’t that what we want in our business meetings? Business Meeting Tips From Your Teachers. #1.

Accountability 55
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Accountability Personalization 55

How to Run Effective Virtual Meetings [7 Strategies] | Arbeit

Arbeit Software

APRIL 1, 2021

Virtual meeting fatigue is real. Finding the right timing, frequency, structures & channels for your meetings is the only way to avoid staying or becoming a victim.

Real estate 52
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Real estate Sales Call Center 52

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

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to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.

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The People You Meet While Hunkered Down

Chip Bell

MARCH 31, 2020

The post The People You Meet While Hunkered Down appeared first on Chip R. Current Events corona virus COVID19 hunkered down the people you meetThree early morning trips to the local grocery store left me bomb-shelter-ready for a three-week air raid. The cat has enough cat sand; all meds are up-to-date, and vehicles are gassed up… just in case. Now, for the waiting and worrying. I am reminded of being on ambush my first night of combat in Southeast Asia.

Construction 56
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Construction Personalization 56

#IAmAlorica: Meet Samson Seelan

Alorica

NOVEMBER 4, 2019

Meet Samson, Director of Strategic Onboarding for Latin America and the Caribbean. When he’s not devouring paches (his favorite Guatemalan dish), he can be found painting gorgeous landscapes and making friends! Find out more about him in our latest #IAmAlorica video. link]. Source. Video #IAmAlorica Culture

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Meet Verint: Our September 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

SEPTEMBER 15, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year.

Customer Experience 141
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Customer Experience Enterprise Technology Analytics 141

Meeting the Demands on Enterprise Networks

ConvergeOne

FEBRUARY 11, 2020

The demands on enterprise networks have never been greater. More and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go. Enterprise Networking SD-WAN

Enterprise 83
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Enterprise 83

The Health of the Contact Center: Are You Ready for 2019?

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meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.

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Meet Paul Stockford: Our June 2020 Wall of Fame Honoree

Contact Center Pipeline

JUNE 17, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Paul Stockford is Founder, President and Chief Analyst at Saddletree Research, a veteran-owned boutique research and analysis firm with a sharp focus on the North American contact center industry.

Contact Center 151
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Contact Center Marketing Technology Call Center 151

Closed Loop 2.0: Where Feedback Meets Experience Orchestration

Concentrix

APRIL 5, 2021

Where Feedback Meets Experience Orchestration appeared first on Concentrix. Improve experiences and ROI with these 3 fresh closed loop strategies. The post Closed Loop 2.0: Thought Leadership Resources

Feedback 62
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Feedback 62

How to Meet & Exceed Customer Expectations

ProProfs Chat

AUGUST 28, 2020

You must have noticed a question popping up on a few forums “how to meet customer expectations?”. If you keep on thinking “How to meet customer expectations?”, While meeting customer expectations is one thing, exceeding them is completely different. Customers are getting smarter.

Feedback 61
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Feedback Airlines Self service Metrics 61

#IAmAlorica: Meet Pablo

Alorica

MAY 7, 2019

Meet Pablo. Not only is he a music-loving Business Process Manager, but he was also born during a solar eclipse that only happens every 90 years! Check out his video to find out more about him! ????. Source. Blog #IAmAlorica Culture

Management 48
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Management 48

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

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Opportunities to Meet the Real Needs of. quickly act to meet new customer expectations. transformation to meet elevated customer. from customers to meet their corporate objectives, then design analytics initiatives and implement. New Study Reveals Reliance on Too Few.

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