Leading virtual meetings
Myra Golden Media
MARCH 19, 2020
With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design
Myra Golden Media
MARCH 19, 2020
With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design
Contact Center Pipeline
JANUARY 12, 2023
Area of expertise: Building Emotionally Intelligent and Adaptable teams. Developing human capital through diverse tools and techniques. What is your background in the industry? I have worked in the Contact Center industry in various roles supporting CX and EX.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Guru
JANUARY 12, 2023
Do you wish you had one less meeting to go to today? internal comms
Global Response
DECEMBER 21, 2022
Customer experiences are paramount in the modern consumer experience—so brands that can meet—and exceed—customer expectations have a major leg up against their competitors. Meet customers expectations by making it easy to buy from you.
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
COPC
DECEMBER 1, 2022
The COPC Standards Committee meets twice a year to discuss the state of the industry, review user input, identify emerging trends and determine meaningful updates to the COPC CX Standard. The post November COPC Standard Committee Meeting appeared first on COPC Inc.
Spearline
JANUARY 13, 2023
Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Meet your Spearline team at Enterprise Connect! The post Meet Spearline at Enterprise Connect 2023!
Contact Center Pipeline
OCTOBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.
Beyond Philosophy
FEBRUARY 10, 2020
By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another.
Contact Center Pipeline
MAY 21, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support.
Advertisement
Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
Callminer
AUGUST 22, 2022
With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers
Alorica
OCTOBER 28, 2020
Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture
Spearline
NOVEMBER 25, 2022
We’re looking forward to speaking to as many of you as possible in the Spearline shared meeting room. Meet your Spearline team at MWC! If you would like to schedule some time with them in our shared meeting room, you can book your slot now.
ChurnZero
AUGUST 10, 2021
The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
Contact Center Pipeline
APRIL 16, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.
ConvergeOne
MARCH 1, 2022
The cyberinsurance brokers will ask for all this information in a self-assessment, and if you don’t meet the minimum requirements, they are not going to insure your district, or your premiums are going to be a lot higher,” Ripkey emphasizes.
Bill Quiseng
APRIL 1, 2022
QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied.
5CA
FEBRUARY 25, 2020
Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers!
Advertiser: Vanilla Forums
We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.
CCNG
FEBRUARY 11, 2021
Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation.
Contact Center Pipeline
DECEMBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®.
Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. Zoom is more than video meetings.
Customercount
APRIL 3, 2020
Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.
Advertiser: ZoomInfo
For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.
Jive
FEBRUARY 8, 2019
More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites.
Quadient
MAY 23, 2022
Contact Center Wrap-Up—Where the Rubber Meets the Road. That’s where the rubber meets the road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground.
Steve DiGioia
JULY 20, 2015
We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.
Guru
DECEMBER 2, 2021
As companies have started to make the shift from remote work being a temporary necessity to a way of life, there’s been a lot said over the issue of productivity. internal comms
Advertiser: ZoomInfo
Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”
Contact Center Pipeline
JUNE 17, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Paul Stockford is Founder, President and Chief Analyst at Saddletree Research, a veteran-owned boutique research and analysis firm with a sharp focus on the North American contact center industry.
ChurnZero
JULY 6, 2021
The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.
Beyond Philosophy
FEBRUARY 17, 2020
The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction.
Contact Center Pipeline
SEPTEMBER 15, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year.
Advertisement
agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.
Spearline
MAY 17, 2022
Meet your Spearline team at Enterprise Connect! The post Meet Spearline at Customer Contact Week 2022!
Hyken
MAY 19, 2021
Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. What a wonderful way to start the meeting.
Contact Center Pipeline
JANUARY 29, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences.
Advertisement
to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.
Let's personalize your content