Leading virtual meetings
Myra Golden Media
MARCH 19, 2020
With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design
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When Improv Meets Business
ShepHyken
JUNE 22, 2016
Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management).
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Meet Dick Bucci: Our October 2020 Wall of Fame Honoree
Contact Center Pipeline
OCTOBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.
6 Myths about Meeting Notes Keeps You from Growing
SmartKarrot
DECEMBER 7, 2021
In any organization and particularly B2B business, the relevance of taking meeting notes cannot be undermined. . While some favor taking meeting notes, others believe meeting notes are nothing but a waste of time. What are meeting notes, and why are they important?
The New Digital Landscape for Next-Gen CX
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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
Meeting Customers Unmet Needs, The New Imperative for 2020
Beyond Philosophy
FEBRUARY 10, 2020
By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another.
Meet LogMeIn: Our May 2020 Sponsor Wall of Fame Honoree
Contact Center Pipeline
MAY 21, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: LogMeIn CEO: William (Bill) Wagner, CEO Describe your company: LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support.
#IAmAlorica: Meet RS & Noe
Alorica
OCTOBER 28, 2020
Meet RS and Noe, two coworkers (and friends!) What’s better than working from home? Working from home with friends, of course! that also happen to work at Alorica. IAmAlorica #. Source. Video #IAmAlorica Culture
Meet Bree: CSM at ChurnZero
ChurnZero
AUGUST 10, 2021
The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .
QUI QUOTE: Nobody raves about a company that meets customer expectations.
Bill Quiseng
APRIL 1, 2022
QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied.
The Impact of Direct Dials on Sales Productivity
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
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How to Meet Changing Cyberinsurance Policy Requirements
ConvergeOne
MARCH 1, 2022
The cyberinsurance brokers will ask for all this information in a self-assessment, and if you don’t meet the minimum requirements, they are not going to insure your district, or your premiums are going to be a lot higher,” Ripkey emphasizes.
Contact Center Wrap-Up—Where the Rubber Meets the Road
Quadient
MAY 23, 2022
Contact Center Wrap-Up—Where the Rubber Meets the Road. That’s where the rubber meets the road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground.
Meet Kathleen Peterson: Our April 2020 Wall of Fame Honoree
Contact Center Pipeline
APRIL 16, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.
Meet your 2021 Influitive BAMMIE Finalists
Influitive
DECEMBER 2, 2021
The post Meet your 2021 Influitive BAMMIE Finalists appeared first on Influitive.
Customer Preferences: How Community Can Deliver a Simplified Experience
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
How to Reduce Field Service Costs to Meet Optimization Goals
TechSee
OCTOBER 13, 2020
The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.
Meet Spearline at Customer Contact Week 2022!
Spearline
MAY 17, 2022
Meet your Spearline team at Enterprise Connect! The post Meet Spearline at Customer Contact Week 2022!
WFM in 2021 to Meet the Work From Home Model
CCNG
FEBRUARY 11, 2021
Are we going to meet our service levels?, In 2021 we are seeing some shifts with people asking about certain functionality, as it relates to the work from home or situation.
Meet 5CA's polyglots
5CA
FEBRUARY 25, 2020
Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers!
Research Study: Customer Perceptions of the Community Experience
Advertiser: Vanilla Forums
We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.
Meet Janet LeBlanc: Our December 2020 Wall of Fame Honoree
Contact Center Pipeline
DECEMBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®.
Meet Scott: Customer Support Representative at ChurnZero
ChurnZero
JULY 6, 2021
The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.
Customer Objectives Review meetings
CustomerSuccessBox
NOVEMBER 3, 2021
What is a Customer Objectives Review Meeting? This Customer Objective Review(COR) meeting is a redesigned version of a partnership strategic conversation. A COR meeting is an engaging discussion of how the vendor is helping the user advance their business.
C.A.R.E. Teleforum Meet The Members
Customercount
APRIL 3, 2020
Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.
The Ideal Support Community for Your CX Team
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Struggling to reach your customer service goals? A support community could be the answer you’re looking for. Worried about time to resolution and quality of self-service answers? Let Adrian Speyer explain in this free webinar.
Meet Paul Stockford: Our June 2020 Wall of Fame Honoree
Contact Center Pipeline
JUNE 17, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Paul Stockford is Founder, President and Chief Analyst at Saddletree Research, a veteran-owned boutique research and analysis firm with a sharp focus on the North American contact center industry.
The Customer Service Ritual that Takes Place at Every Meeting
Hyken
MAY 19, 2021
Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. What a wonderful way to start the meeting.
Meet Verint: Our September 2020 Sponsor Wall of Fame Honoree
Contact Center Pipeline
SEPTEMBER 15, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Verint CEO: Dan Bodner, President, CEO and Chairman of the Board When Founded: 1994. We just celebrated our 25th year.
Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth
Beyond Philosophy
FEBRUARY 17, 2020
The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction.
100 Pipeline Plays: The Modern Sales Playbook
Advertiser: ZoomInfo
For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.
Do You Know Your Virtual Meeting Etiquette?
Jive
FEBRUARY 8, 2019
More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. Don’t spam your attendees with meeting invites.
Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2
Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.
Meet Bree: CSM at ChurnZero
ChurnZero
AUGUST 10, 2021
The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero.
Meet Customer Contact Strategies: Our January 2020 Wall of Fame Honoree
Contact Center Pipeline
JANUARY 29, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences.
How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales
Advertiser: ZoomInfo
Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”
Meet Spearline at Enterprise Connect 2022!
Spearline
MARCH 2, 2022
Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Or alternatively, receive a FREE Expo Plus pass! Meet your Spearline team at Enterprise Connect!
Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer
Uniphore
JANUARY 13, 2022
The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer.
Meet Jack, Implementation Specialist
ChurnZero
JULY 15, 2020
The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.
How to Meet & Exceed Customer Expectations
ProProfs Chat
AUGUST 28, 2020
You must have noticed a question popping up on a few forums “how to meet customer expectations?”. If you keep on thinking “How to meet customer expectations?”, While meeting customer expectations is one thing, exceeding them is completely different. Customers are getting smarter.
The Top 3 Ways to Forecast for Your Contact Center
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agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
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