INDUSTRY INSIGHTS YOUR PEERS ARE READING
The post Meet the Team: Justin Gregory, Director of Implementations appeared first on EPIC Connections. Meet the TeamIt’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor. MORE
Try meeting their call center agent goals for yourself, and you’ll see just how focused and diligent these agents must be to get things done. Call center agents are some of the hardest working professionals in the modern workforce. Don’t believe that? MORE
For our this installment of Meet the CallSource Team , I interviewed Jaque Sotolongo, a vital part of our automotive team here at CallSource. By the next call, the tables had completely turned; the client was confident that we’d be able to meet their needs. MORE
For those who don’t, here are a few guiding principles you should follow in order to meet customers’ expectations for tech support services in this age of IoT. Keeping your Support Program Up to Date. MORE
In a world that seems to be swamped with call centers, have you ever wondered how some manage to stand out – even thrive? One of the primary reasons is excellent leadership. A heavily-saturated marketplace is no match for a great management staff. MORE
Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting? MORE
Definitely the right idea here, and Javed Khan and Lorrissa Horton provided Webex Meetings updates that showed some magic. One is @Meet, where you just need one button to push to schedule and join a meeting. MORE
How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. MORE
Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Adam Kottler. Title: Strategic Partner Manager. When did you start working for CS? I started working for CallSource in January of 2009. MORE
I… The post Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up to when she's not running tests for AVOXI's development team. What is your title at AVOXI? MORE
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Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo. Sales MeetThe Co-founder and CEO, Bishal Lachhiramka, translates ‘One Team One Goal’ into three pillars of Trust, Ownership and Respect while addressing the teams to achieve the shared vision of the […]. MORE
Is your brand meeting these six customer expectations? Customers love brands that meet their needs at all times. The post Is Your Brand Meeting These 6 Customer Expectations? You may think that winning customer loyalty is all about offering the best products and services. While this may have been true in the past, it’s not so simple anymore. Customers today want to feel respected, understood, and excited when they interact with your company. MORE
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings. MORE
Meet Jorge from Guadalajara. Not only is he a lean, mean, fighting machine, but he’s also an internationally trained vocal stylist. Check out his video to find out more about him. Source. Blog #IAmAlorica Culture MORE
Learn how to deliver exceptional customer service to travelers who blend business and leisure MORE
Meeting customer expectations, especially over the phone, has changed dramatically. How to meet customer expectations on the phone. That’s the case when meeting elevated customer expectations. Technology is critical to meeting customer expectations. MORE
The post Carvana: CX and Car Buying Finally Meet! How Carvana is leveraging Customer Experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. MORE
We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. We look forward to meeting more interesting professionals like them in 2015! MORE
Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Kyle Klimusko. Title: Finance Manager. When did you start working for CS? I was a temp hire in 2010, and then rejoined the company in February 2014. What position did you start in? MORE
Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience. MORE
We’d like to introduce you to Donald. He’s a Director of Operations in beautiful Guadalajara. He’s passionate about his job and his people, and at Alorica he’s always hitting a grand slam. Watch his video to find out more about him. Source. Blog #IAmAlorica Culture MORE
Meet Chris Crowley, Alorica’s Chief Commercial Officer. Not only is he one of our insanely great Executive Leadership Team members … he’s just an overall cool guy. He can dispense words of wisdom, run a mean fast break, and even carry a tune. Check out his video to find out more about him. MORE
The post Meet the CallSource Team: An Interview With Josh Oosterhof appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Josh Oosterhof. Title: Strategic Partner Manager. When did you start working for CS? MORE
Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time. MORE
How do you know if you’re meeting their expectations for Omnichannel service? The post Are You Meeting Your Customers’ Expectations for Omnichannel Service? MORE
Ugh, not another meeting. A 2014 study from Fuze found that more than half of us spend at least 13 hours per week in meetings. Most of these meetings seem pretty pointless. There's one meeting that's different: the huddle. It seems like our calendars are full of them. MORE
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings. MORE
The post Meeting the Expectations of the Next Generation of Employees appeared first on Aspect Blogs. This week, my daughter is graduating. As her “full-time job” of attending high school comes to an end, she’s planning the next chapter of her life. MORE
The post Meet the CallSource Team: An Interview With Hillary Duda appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Hillary Duda. Title: Business Advisor. When did you start working for CS? MORE
The post Meet the CallSource Team: An Interview With Greg Semerdijan appeared first on CallSource. An interview with one of CallSource’s Automotive Key Accounts Managers, Greg Semerdjian. Name: Greg Semerdjian. Title: Key Accounts Manager. When did you start working for CS? January 2013. MORE
Here are five expectations your brand needs to meet to satisfy all customers. Take the time to understand what your customers want, and tailor your practices to meet their needs. The post 5 Customer Expectations Your Brand Needs to Meet appeared first on Vocalcom Blog. What do customers really want? As technology changes the ways in which they interact with brands, expectations continue to shift. MORE
Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture MORE
We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets? MORE
Meeting Related Topics Beyond Philosophy
OCTOBER 5, 2016
We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets?
Jive
OCTOBER 4, 2018
Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting?
Jive
JUNE 25, 2018
Meeting customer expectations, especially over the phone, has changed dramatically. How to meet customer expectations on the phone. That’s the case when meeting elevated customer expectations. Technology is critical to meeting customer expectations.
Avoxi
FEBRUARY 13, 2019
I… The post Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up to when she's not running tests for AVOXI's development team. What is your title at AVOXI?
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meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.
Alorica
JANUARY 23, 2019
Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture
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Ameyo
JANUARY 2, 2019
Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo. Sales MeetThe Co-founder and CEO, Bishal Lachhiramka, translates ‘One Team One Goal’ into three pillars of Trust, Ownership and Respect while addressing the teams to achieve the shared vision of the […].
Jon Arnold
FEBRUARY 20, 2019
Definitely the right idea here, and Javed Khan and Lorrissa Horton provided Webex Meetings updates that showed some magic. One is @Meet, where you just need one button to push to schedule and join a meeting.
Alorica
OCTOBER 11, 2018
Meet Jorge from Guadalajara. Not only is he a lean, mean, fighting machine, but he’s also an internationally trained vocal stylist. Check out his video to find out more about him. Source. Blog #IAmAlorica Culture
Alorica
SEPTEMBER 5, 2018
Meet Chris Crowley, Alorica’s Chief Commercial Officer. Not only is he one of our insanely great Executive Leadership Team members … he’s just an overall cool guy. He can dispense words of wisdom, run a mean fast break, and even carry a tune. Check out his video to find out more about him.
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no-obligation phone meeting to see how we can get you going with. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
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Alorica
SEPTEMBER 19, 2018
We’d like to introduce you to Donald. He’s a Director of Operations in beautiful Guadalajara. He’s passionate about his job and his people, and at Alorica he’s always hitting a grand slam. Watch his video to find out more about him. Source. Blog #IAmAlorica Culture
CallSource Insights
NOVEMBER 20, 2018
The post Meet the CallSource Team: An Interview With Josh Oosterhof appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Josh Oosterhof. Title: Strategic Partner Manager. When did you start working for CS?
Customers That Stick
JANUARY 15, 2015
We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. We look forward to meeting more interesting professionals like them in 2015!
Win the Customer
NOVEMBER 25, 2014
Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time.
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to meet the growing demand for unified, omnichannel customer care, Interactions is delivering significant cost savings. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer.
CallSource Insights
DECEMBER 4, 2018
The post Meet the CallSource Team: An Interview With Hillary Duda appeared first on CallSource. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Hillary Duda. Title: Business Advisor. When did you start working for CS?
ChaseData
DECEMBER 13, 2018
In a world that seems to be swamped with call centers, have you ever wondered how some manage to stand out – even thrive? One of the primary reasons is excellent leadership. A heavily-saturated marketplace is no match for a great management staff.
EPIC Connections
JUNE 28, 2018
The post Meet the Team: Justin Gregory, Director of Implementations appeared first on EPIC Connections. Meet the TeamIt’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor.
CallSource Insights
DECEMBER 27, 2018
The post Meet the CallSource Team: An Interview With Greg Semerdijan appeared first on CallSource. An interview with one of CallSource’s Automotive Key Accounts Managers, Greg Semerdjian. Name: Greg Semerdjian. Title: Key Accounts Manager. When did you start working for CS? January 2013.
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and solutions designed to meet the growing demand. AI+CXArtificial Intelligence and the Customer ExperienceHow comfortable are consumers interacting with AI for customer service? AI AIAI AI AI Artificial Intelligence: Helpful or Harmful for CX?
CX Accelerator
DECEMBER 12, 2017
How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit.
VocalCom
FEBRUARY 5, 2018
Is your brand meeting these six customer expectations? Customers love brands that meet their needs at all times. The post Is Your Brand Meeting These 6 Customer Expectations? You may think that winning customer loyalty is all about offering the best products and services. While this may have been true in the past, it’s not so simple anymore. Customers today want to feel respected, understood, and excited when they interact with your company.
CallSource Insights
OCTOBER 4, 2018
Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Adam Kottler. Title: Strategic Partner Manager. When did you start working for CS? I started working for CallSource in January of 2009.
Toister Performance Solutions
AUGUST 15, 2017
Ugh, not another meeting. A 2014 study from Fuze found that more than half of us spend at least 13 hours per week in meetings. Most of these meetings seem pretty pointless. There's one meeting that's different: the huddle. It seems like our calendars are full of them.
Advertisement
agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
Call Center Weekly
MARCH 1, 2018
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.
inContact
JUNE 14, 2017
How do you know if you’re meeting their expectations for Omnichannel service? The post Are You Meeting Your Customers’ Expectations for Omnichannel Service?
CallSource Insights
SEPTEMBER 5, 2018
For our this installment of Meet the CallSource Team , I interviewed Jaque Sotolongo, a vital part of our automotive team here at CallSource. By the next call, the tables had completely turned; the client was confident that we’d be able to meet their needs.
CallSource Insights
SEPTEMBER 20, 2018
Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Kyle Klimusko. Title: Finance Manager. When did you start working for CS? I was a temp hire in 2010, and then rejoined the company in February 2014. What position did you start in?
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to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.
ChaseData
DECEMBER 20, 2018
Try meeting their call center agent goals for yourself, and you’ll see just how focused and diligent these agents must be to get things done. Call center agents are some of the hardest working professionals in the modern workforce. Don’t believe that?
Customer Centric Support
AUGUST 25, 2017
The post Carvana: CX and Car Buying Finally Meet! How Carvana is leveraging Customer Experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit.
Nexmo
DECEMBER 12, 2017
The post Meet Voice Playground, Your Testing Sandbox for Nexmo Voice Apps appeared first on Nexmo. We developed Nexmo Call Control Objects (NCCOs) to provide developers with a flexible mechanism for controlling the flow of a Nexmo Voice API call.
TELUS International
NOVEMBER 7, 2018
Learn how to deliver exceptional customer service to travelers who blend business and leisure
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meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.
Aspect
MAY 29, 2018
The post Meeting the Expectations of the Next Generation of Employees appeared first on Aspect Blogs. This week, my daughter is graduating. As her “full-time job” of attending high school comes to an end, she’s planning the next chapter of her life.
VocalCom
JULY 9, 2018
Here are five expectations your brand needs to meet to satisfy all customers. Take the time to understand what your customers want, and tailor your practices to meet their needs. The post 5 Customer Expectations Your Brand Needs to Meet appeared first on Vocalcom Blog. What do customers really want? As technology changes the ways in which they interact with brands, expectations continue to shift.
Contact Center Geek
MARCH 1, 2018
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.
OctopusTech
APRIL 12, 2018
For those who don’t, here are a few guiding principles you should follow in order to meet customers’ expectations for tech support services in this age of IoT. Keeping your Support Program Up to Date.
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Opportunities to Meet the Real Needs of. quickly act to meet new customer expectations. transformation to meet elevated customer. from customers to meet their corporate objectives, then design analytics initiatives and implement. New Study Reveals Reliance on Too Few.
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