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When Improv Meets Business
ShepHyken
JUNE 22, 2016
Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience.
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Meet 5CA's polyglots
5CA
FEBRUARY 25, 2020
Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers!
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Do You Know Your Virtual Meeting Etiquette?
Jive
FEBRUARY 8, 2019
More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting.
Meeting Customers Unmet Needs, The New Imperative for 2020
Beyond Philosophy
FEBRUARY 10, 2020
By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another.
The Definitive Guide to Customer Education Metrics
Advertiser: Skilljar
As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.
Improve Your Business Meetings by Going Old School
Jive
OCTOBER 4, 2018
Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting?
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Not meeting your Targets? Here’s why
Beyond Philosophy
OCTOBER 5, 2016
We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets?
Meeting Customer Expectations: 4 Phone System Features that Help
Jive
JUNE 25, 2018
Meeting customer expectations, especially over the phone, has changed dramatically. How to meet customer expectations on the phone. That’s the case when meeting elevated customer expectations. Technology is critical to meeting customer expectations.
Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth
Beyond Philosophy
FEBRUARY 17, 2020
The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction.
Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2
Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.
The Top 3 Ways to Forecast for Your Contact Center
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agents to meet required. not meeting its goal! estimates to meet anticipated service levels at any given time. to Meet Any Custom. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
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Seamless CX Meets Strategic AI
NICE inContact
SEPTEMBER 26, 2019
The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., chat to phone).
Meet Customer Contact Strategies: Our January 2020 Wall of Fame Honoree
Contact Center Pipeline
JANUARY 29, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences.
Meeting the Demands on Enterprise Networks
ConvergeOne
FEBRUARY 11, 2020
The demands on enterprise networks have never been greater. More and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go. Enterprise Networking SD-WAN
Coffee with AVOXI: Meet Katy!
Avoxi
FEBRUARY 13, 2019
I… The post Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up to when she's not running tests for AVOXI's development team. What is your title at AVOXI?
The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service
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to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.
The Impact of AI on Sales Meetings
Talkdesk
FEBRUARY 25, 2019
His session, “The Impact of AI on Sales Meetings,” highlights how businesses can transform their sales organizations through conversation analytics. The post The Impact of AI on Sales Meetings appeared first on Talkdesk. Opentalk18 , Talkdesk’s CX industry event, was filled to the brim with sales and customer experience leaders from nearly every industry.
Are You Meeting & Exceeding Customer Expectations?
Teresa Allen
AUGUST 19, 2019
Meet & Exceed Customer Expectations 2. Build & Protect Customer Relationships Proactively Step 1: Meet & Exceed Customer Expectations In order to meet customer expectations, the first common sense service step is to KNOW your customers' expectations !
#IAmAlorica: Meet Samson Seelan
Alorica
NOVEMBER 4, 2019
Meet Samson, Director of Strategic Onboarding for Latin America and the Caribbean. When he’s not devouring paches (his favorite Guatemalan dish), he can be found painting gorgeous landscapes and making friends! Find out more about him in our latest #IAmAlorica video. link]. Source. Video #IAmAlorica Culture
Customer Feedback Management Meets Quality Systems
Genroe
NOVEMBER 12, 2019
The post Customer Feedback Management Meets Quality Systems appeared first on Genroe. In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous process improvement.
The Health of the Contact Center: Are You Ready for 2019?
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meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.
When IVR meets Visual Assistance – Retaining the Lost Waiting Time
TechSee
JULY 17, 2018
The post When IVR meets Visual Assistance – Retaining the Lost Waiting Time appeared first on Techsee. IVR technologies are limited without sight.
COPC Inc. China User Group Annual Meeting
COPC
DECEMBER 9, 2019
On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by Taiping Insurance as the rotating chairman. Asia Pacific, then shared what was discussed at the latest COPC Standards Committee meeting.
#IAmAlorica: Meet Akime
Alorica
JANUARY 23, 2019
Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture
VirtualPBX Proudly Meets Kari’s Law, E911 Standards
VirtualPBX
FEBRUARY 11, 2020
VirtualPBX is continuously improving its E911 implementation to meet and exceed industry best practices and legal requirements. The post VirtualPBX Proudly Meets Kari’s Law, E911 Standards appeared first on VirtualPBX.
Executive Report: The Customer Data Too Often Overlooked by the C-Suite
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Opportunities to Meet the Real Needs of. quickly act to meet new customer expectations. transformation to meet elevated customer. from customers to meet their corporate objectives, then design analytics initiatives and implement. New Study Reveals Reliance on Too Few.
Meet the Coach at ACE 2019
Aspect
JULY 9, 2019
Are you using Aspect Workforce Management to make sure you have enough staffing resources to meet service demand without driving up your labor cost? We can’t wait to meet with you! . The post Meet the Coach at ACE 2019 appeared first on Aspect Blogs. Another ACE is upon us!
5 Technologies Helping B2C Field Services Meet Consumer Demands
TechSee
JULY 31, 2018
To ensure they meet these challenges, Gartner predicts that by 2021, more than 50% of B2C FS organizations will rely on applications or technologies from small field service management providers.
Six Ingredients for Meaningful and Productive Meetings
CSM Magazine
OCTOBER 1, 2019
Meaningful meetings are possible, desirable, and should be the aim of every executive. But many people say meaningful meetings is an oxymoron, and they have a point. Research shows consistently that most meetings waste time and cost significant sums. When Do We Need To Meet.
COPC Standards Committee 2019 Fall Meeting Recap
COPC
NOVEMBER 8, 2019
From October 21-22, 2019, I had the pleasure of gathering with some of the industry’s top minds during the fall meeting of the COPC Standards Committee — the governing organization responsible for the management and expansion of the COPC Customer Experience (CX) Standard.
Top Priorities in Customer-Centric Contact Centers
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
#IAmAlorica: Meet Jorge
Alorica
OCTOBER 11, 2018
Meet Jorge from Guadalajara. Not only is he a lean, mean, fighting machine, but he’s also an internationally trained vocal stylist. Check out his video to find out more about him. Source. Blog #IAmAlorica Culture
Pet Peeve #3 – Being Late for Another Unproductive Meeting
Steve DiGioia
JULY 20, 2015
We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.
How To Run a Successful QBR Meeting
Amity
APRIL 20, 2018
A QBR is a formal meeting during which CSMs and Customers review and analyze goals, formulate a forward plan , and agree on action items that will drive success aligned with their company goals.
5 Effective Methods to Identify and Meeting Customer Needs
REVE Chat Blog
JANUARY 22, 2020
Understanding what customer wants should be the focal point of every business and meeting their needs will build a solid customer base. With your business operating under a cyclical process of anticipating, identifying and meeting customer needs, you can provide quick and positive results.
Study: The Health of the Contact Center
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meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.
#IAmAlorica: Meet Chris Crowley
Alorica
SEPTEMBER 5, 2018
Meet Chris Crowley, Alorica’s Chief Commercial Officer. Not only is he one of our insanely great Executive Leadership Team members … he’s just an overall cool guy. He can dispense words of wisdom, run a mean fast break, and even carry a tune. Check out his video to find out more about him.
Your Team Meetings Suck (But They Don't Have To)
Call Center Weekly
MARCH 1, 2018
One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.
#IAmAlorica: Meet Pablo
Alorica
MAY 7, 2019
Meet Pablo. Not only is he a music-loving Business Process Manager, but he was also born during a solar eclipse that only happens every 90 years! Check out his video to find out more about him! ????. Source. Blog #IAmAlorica Culture
Ameyo Celebrates One Team One Goal at Sales Meet 2018
Ameyo
JANUARY 2, 2019
Helping our customers and partners walk one step ahead in the Customer Experience game, Ameyo has come up with innovative ideas in the Sales Meet’18. The post Ameyo Celebrates One Team One Goal at Sales Meet 2018 appeared first on Ameyo. Sales MeetThe Co-founder and CEO, Bishal Lachhiramka, translates ‘One Team One Goal’ into three pillars of Trust, Ownership and Respect while addressing the teams to achieve the shared vision of the […].
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
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no-obligation phone meeting to see how we can get you going with. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
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