ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. What doing your homework for the meeting looks like.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

JANUARY 15, 2021

Expect to see companies setting standards for customer-facing teams around bandwidth and sound and lighting, but also investing in the tools that these employees need to make their setup look and sound professional. Bigger budgets for Customer Success. Irit Eizips , Chief Customer Officer & CEO, CSM Practice.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ChurnZero

DECEMBER 13, 2019

Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. Coaches have regular meetings with their teams. I’m not talking about an hour-long, boring meeting. Let’s meet. Customer Success Resource.

Coaching 72

Coaching Chief Customer Officer Education Accountability 72

inmoment

MAY 14, 2020

In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.” Unfortunately, there is no magic metric for health insurance companies to use because the right metric should be driven by the organizations’ goals and the strategies to meet those goals.

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . CS and Product work lockstep to meet customer needs and wants. . Customer Success Resource.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ClientSuccess

OCTOBER 10, 2018

Any time your customer shares something new with you (whether it be a new workflow, goal, or use case), imagine you’re immediately going to have to explain it to a key internal stakeholder. If no one immediately pops to mind, picture explaining this in a meeting with your CEO. Don’t focus on making your customers happy.

Management 70

Management Chief Customer Officer Best practices Consulting 70

Mindtouch

AUGUST 21, 2019

Though widely used, the traditional knowledge base can present certain limitations in terms of functionality and scale which fail to meet the complex needs of larger organizations (and modern customer self-service). Download the free ebook. 9 areas to look at closely when you're deciding on a knowledge management platform.

Management 88

Management Self service Chief Customer Officer Chatbots 88

ClientSuccess

OCTOBER 17, 2018

2) From : Sara Masson , Senior Customer Success Manager | Company : Loopio | Location : Toronto, Canada. Our team has recently implemented a “top tip” sharing as part of our weekly team meeting, and it’s had a huge impact. 4) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

ClientSuccess

JULY 23, 2019

Earlier in my career, there was a specific instance where a customer came to me with a business problem, and in that moment I was so worried about not having the right answer I just started throwing out potential solutions. Formerly at Salesforce and now EVP & Chief Customer Experience Officer at Cisco. Question 7.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44