Amity

DECEMBER 9, 2016

While wading through this endless sea of content, I’ve recently read a few amazing articles that speak about how to market to your current customers in order to increase retention and help them continuously succeed—and it got me thinking: What if we took a look in the other direction? Pay attention in pre-sales calls.

Marketing 109

Marketing SaaS Sales Surveys 109

CSM Magazine

MARCH 12, 2021

Everything from payroll and marketing to design, customer services, and more can be done remotely. Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: It’s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. 2: Zoom for Video Conferences.

SaaS 52

SaaS Scripts Enterprise Accountability 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

OCTOBER 6, 2022

?SaaS companies are in a race for growth. That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Every company wants a great customer experience SaaS. Let’s have a look.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

Totango

AUGUST 5, 2022

In general, for B2B clients in the SaaS industry, a client onboarding questionnaire may probe into areas such as: Preferred contact personnel and information. A marketing analysis of the client’s target audience, marketing strategy, and competitors. Document communication for reference and transparency. Set client goals.

B2B 86

B2B SaaS Journey mapping Sales 86

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Nicereply

AUGUST 11, 2020

Own and manage customer relationships from the point of sale through successful implementation. Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations. Technical knowledge of whatever frameworks your product uses if you work in SaaS. Sales enablement.

Customer Experience 105

Customer Experience Engineering Sales Best practices 105

Quadient

SEPTEMBER 16, 2022

Well, according to the recent Forrester Wave™ on Journey Mapping Platforms by Forrester’s Joanna de Quintanilha , Michelle Beeson , and Paul McKay , Quadient's Inspire Journey solution is a Leader in the Journey Mapping Platform market. To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022.

Journey mapping 52

Journey mapping SaaS Marketing Analytics 52

ClientSuccess

MAY 25, 2023

About ClientSuccess: ClientSuccess, the premier customer success platform, empowers B2B SaaS companies to proactively manage the post-sales customer journey – from “new to renew” – including successfully onboard new customers, driving high adoption and engagement, measuring customer health, and maximizing customer growth.

B2B 81

B2B SaaS Feedback Management 81

ClientSuccess

NOVEMBER 23, 2021

There are thousands of SaaS-based businesses out there already, and more are being thought into existence every day. InfoSec teams are reliant on sales or procurement teams to bring them into these conversations early on, leading to misunderstandings or misinformation being shared.

SaaS 76

SaaS Sales Marketing Management 76

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. B2Bs in the SaaS space today strive for agile growth. High engagement aids brand awareness and market positioning.

Advertising 98

Advertising SaaS B2C Engineering 98

SmartKarrot

JUNE 20, 2022

Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. We cannot undermine the importance of a post-demo survey for a B2B SaaS business. But is it enough to provide a demo to customers?

SaaS 10

SaaS Surveys Sales B2B 10

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. That means the customer needs to renew their contract more than once.

Best practices 40

Best practices Customer retention SaaS Metrics 40

CustomerSuccessBox

DECEMBER 17, 2021

Marketing phrases get confusing pretty quickly. A complete understanding will allow you to implement effective marketing and user optimization strategies. A partial or incomplete misunderstanding, on the other hand, has the potential to dramatically affect conversions at all stages of your sales funnel. And not in a good way.

Journey mapping 52

Journey mapping B2B SaaS Metrics 52

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. Fewer features in your SaaS product.

SaaS 19

SaaS Consulting Consulting Sales 19

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. JustCall is a cloud phone system for sales and support teams. Sales reps can make more phone calls by automatically logging all phone calls in the CRM.

CRM 98

CRM APIs Sales Technology 98

JivoChat

APRIL 6, 2022

According to Statista report, in 2021, retail ecommerce sales amounted around 4.9 By 2025, it’s estimated that this market will grow 50%, reaching 7.4 It’s fundamental to think strategically and research the market before starting. . Do you know about traditional garage sales? trillion U.S dollars worldwide.

B2C 75

B2C B2B SaaS Marketing 75

ChurnZero

FEBRUARY 23, 2023

Further, additional sales with existing customers have a lower customer acquisition cost (CAC). Yet what happens after the initial sale isn’t always top of mind for most businesses. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Further, additional sales with existing customers have a lower customer acquisition cost (CAC). Yet what happens after the initial sale isn’t always top of mind for most businesses. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

CustomerSuccessBox

MARCH 10, 2022

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. A client service manager is the one who delivers impeccable service justified by the best experience offered to the clients, endorsing the sales goals of the business. They ensure to document each project with its progress.

Management 52

Management Upselling B2B Sales 52

Help Scout

APRIL 27, 2021

Thanks, Simone, a SaaS Support Soft-Skill Seeker. These people do exist — I myself was a web designer before moving into SaaS support, and I know there are plenty of others like me. Best of luck with your soft-skill shuffle, Patto Breaking into SaaS support. Dear Patto, How can I move into a SaaS customer service role?

Customer Service 90

Customer Service SaaS Personalization Best practices 90

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Some Best Speech Analytics Software. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

CustomerSuccessBox

DECEMBER 13, 2021

That said, one of the tenets of SaaS is prescriptive and scalable solutions. The onboarding options should be tailored to the specifics of the markets and segments of customers you serve. Finally, and most importantly, we spent time enabling our sales team to position each package relative to the customers’ needs.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Customer advocacy 52

SmartKarrot

FEBRUARY 17, 2022

The SaaS business landscape is changing and expanding. There are multiple forms of content in SaaS, and one that has catapulted to public attention is podcasts. Some amazing SaaS podcasts that create content around such businesses. Some amazing SaaS podcasts that create content around such businesses. SaaS Sessions.

SaaS 10

SaaS Best practices Coaching Marketing 10

Amity

MAY 17, 2016

SaaS Tattler Issue 84: Structuring Customer Success - What Works, What Doesn’t. As the landscape of SaaS companies continues to expand, it has become increasingly more difficult to find a SaaS company without some form of a dedicated Customer Success structure in place. How Sales And Customer Success Can Work In Harmony.

Real estate 65

Real estate SaaS Upselling Sales 65

CustomerSuccessBox

MARCH 17, 2022

It’s a document (or set of documents) that outlines when various teams in your company should communicate with customers. Improve the customer experience Increase the number of sales conversions. Pro tip : Customer Journey in SaaS. The implementation team requires access to data gathered by sales previously.

Journey mapping 52

Journey mapping Best practices Construction Benchmark 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. Most of the biggest SaaS businesses grow by selling expensive subscriptions to large enterprises ” Christoph Janz. This allows you to sync your data from your SaaS platforms in minutes!

SaaS 52

SaaS Customer retention Enterprise Accountability 52

Education Services Group

JANUARY 19, 2021

Last year, we, along with our CS friends at ChurnZero and Higher Logic, embarked on an ambitious project to check-in with the CS community as a whole and find out more about the industry’s current place in SaaS business and uncover the trends influencing its growth. We are proud to present the Inaugural Customer Success Leadership Study !

Finance 52

Finance SaaS Benchmark Surveys 52

SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. What are B2B SaaS Partnership Programs.

B2B 10

B2B SaaS Sales Metrics 10

Callminer

MAY 11, 2020

Paige Arnof-Fenn is the founder & CEO of global marketing and branding firm, Mavens & Moguls , based in Cambridge, MA. Document everything, and address your entire staff once everything has been settled. She’s passionate about all things related to marketing and sales, especially when it comes to online media.

Management 273

Management Customer Experience Customer Service Coaching 273

SmartKarrot

AUGUST 10, 2021

However, the same does not hold true for creating a SaaS product roadmap. Let us now look at the top 10 reasons why SaaS product roadmaps fail and how to affix them right. Instead, it is a strategic document designed to communicate a product’s plan and vision for better development. The roadmap is just a pile of facets.

SaaS 10

SaaS Upselling Sales Marketing 10

Mindtouch

FEBRUARY 7, 2017

The rise of Customer Success , first in SaaS companies but quickly expanding into traditional industries, indicates a renewed focus on this problem from the point-of-view of the customer (based on the name alone, right?). One of the most difficult parts of any business is quantifying success and failure. Annual/Monthly Recurring Revenue.

Metrics 63

Metrics Best practices SaaS Marketing 63