AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 106

Government APIs industry solution Education 106

AWS Machine Learning

MARCH 26, 2024

In this post, we show how to automate the accounts payable process using Amazon Textract for data extraction. We also provide a reference architecture to build an invoice automation pipeline that enables extraction, verification, archival, and intelligent search. Now let’s dive into each of the document processing steps.

APIs 94

APIs Construction Analytics Enterprise 94

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). Amazon Textract Queries allows you to specify and extract only the piece of information that you need from the document. What is Name?

Finance 103

Finance Enterprise APIs Healthcare 103

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To follow along with this post, you should be familiar with the previous posts in this series ( Part 1 and Part 2 ) and the guidelines in Guidance for Intelligent Document Processing on AWS.

APIs 96

APIs Metrics Enterprise Benchmark 96

TechSee

SEPTEMBER 21, 2023

AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. Rarely were either left with a very positive experience.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 87

Best practices Metrics Feedback Enterprise 87

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit recognized that in order to meet its healthcare customers’ unique business challenges, it would benefit from automating its external auditing workflow (EAW) using AI to reduce dependencies on legacy IT frameworks and reduce manual activities needed to manage external payer audits. can process scanned PDFs without manual review.

Healthcare 103

Healthcare Engineering SaaS Analytics 103

TechSee

FEBRUARY 19, 2024

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation?

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

Nuance

APRIL 8, 2024

Discover how Dragon Medical One’s advanced speech recognition and workflow automation can streamline your clinical documentation process.

Healthcare 59

Healthcare 59

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language. personal or cashier’s checks), financial institution and country (e.g.,

APIs 105

APIs Best practices Banking Accountability 105

CSM Magazine

DECEMBER 11, 2023

CRM software allows brokers to keep track of their interactions with clients, manage contacts, and automate tasks like follow-ups and document generation. Document Management Solutions Brokers deal with documents throughout each mortgage transaction, such as pay stubs, bank statements, and identification proofs.

CRM 52

CRM Government Banking Marketing 52

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Construction 107

Construction Metrics Best practices APIs 107

AWS Machine Learning

NOVEMBER 7, 2023

Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. Utilizing natural language processing (NLP), Amazon Kendra comprehends both the content of documents and the underlying intent of user queries, positioning it as a content retrieval tool for RAG based solutions.

Enterprise 97

Enterprise APIs Engineering Accountability 97

AWS Machine Learning

AUGUST 3, 2023

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

APIs 75

APIs Banking Enterprise Construction 75

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. If you’re considering implementing a document automation solution for your organization, there are several key capabilities to evaluate during your search.

Enterprise 40

Enterprise CRM APIs Customer retention 40

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. The code used in this solution is available in the GitHub repo. Virginia) AWS Region.

Chatbots 103

Chatbots APIs Engineering Automotive 103

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Solution overview.

APIs 83

APIs Construction Analytics Technology 83

AWS Machine Learning

OCTOBER 6, 2022

InformedIQ is the leader in AI-based software used by the nation’s largest financial institutions to automate loan processing verifications and consumer credit applications in real time per the lenders’ policies. To date, $110 billion in auto loans have originated with Informed’s automation, which is 8% of all US auto loans.

APIs 71

APIs Banking SaaS Engineering 71

The Northridge Group

APRIL 22, 2024

With automated note-taking, AI can help complete after-call work. AI can synthesize knowledge from in the agent-facing knowledgebase, the customer-facing FAQs, documentation, a dashboard, and an online ordering system, so the rep doesn’t have to look everywhere to find anything. The rep can review and edit the reply then click “send.”

Technology 76

Technology Coaching outsourcing Customer centricity 76

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.

Self service 107

Self service APIs Transportation Contact Center 107

Calltools

FEBRUARY 22, 2023

Agents’ actions after a call include entering data into CRM systems, scheduling callbacks, or documenting call notes. On average, agents spend between 30% and 40% of their time documenting call data after speaking with a customer. Automation Tools Automation tools can play a big role in helping to reduce ACW.

Contact Center 94

Contact Center CRM Call Center Management 94

TechSee

MARCH 11, 2024

Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. These technologies are often confused, as both Conversational AI and text-based Generative AI can automate natural language interactions. Where are you in your AI journey?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Cincom

MAY 8, 2024

CPQ solutions enhance sales effectiveness by simplifying quoting, centralizing product data, recommending optimal deals, and automating repetitive administrative workflows. Automated Document Generation: CPQ software produces professional quote documentation tailored to the products selected.

Enterprise 52

Enterprise Sales CRM Engineering 52

CSM Magazine

AUGUST 23, 2023

Automated Marketing Campaigns Mortgages in the modern era CRMs include sophisticated automated marketing capabilities that assist in keeping current clients engaged while drawing new ones. Regular newsletters or updates on industry news, helpful suggestions, or promotions can be sent via automated email campaigns.

CRM 52

CRM Real estate Chatbots Construction 52

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently. If the translated document doesn’t retain the original formatting and structure, it loses its context.

Healthcare 70

Healthcare Engineering Accountability Management 70

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 117

APIs Healthcare Scripts Enterprise 117

CSM Magazine

APRIL 17, 2024

This article will discuss how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return on workforce investment through ongoing assessment, team structuring, enablement, automation and insights.

Customer Service 59

Customer Service Scripts Banking Analytics 59

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. We do not document, store, or process any customer data or personally identifiable information. Department of Commerce.

Revenue potential 52

Revenue potential Best practices Marketing Customer Service 52

AWS Machine Learning

APRIL 24, 2024

The team navigates a large volume of documents and locates the right information to make sure the warehouse design meets the highest standards. In the following example, the user specifically provided the adequate document and content to correct the LLM hallucination. RLAIF automates the evaluation and learning cycle.

Engineering 113

Engineering Feedback Construction Analytics 113

AWS Machine Learning

JANUARY 12, 2023

In this post, The Very Group shows how they use Amazon Comprehend to add a further layer of automated defense on top of policies to design threat modelling into all systems, to prevent PII from being sent in log data to Elasticsearch for indexing. Engineering squad-level overrides are documented in GitHub on how to use them.

Engineering 111

Engineering APIs Accountability Metrics 111

TechSee

JULY 17, 2023

Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency. product documentation) and prompt the LLM to focus its answers on the information in the right documents.

Best practices 109

Best practices Customer centricity Chatbots Education 109

Select VoiceCom Blog

APRIL 17, 2023

Some common ways to use BPM include automation, workflow, and compliance management. If the procedure involves automation, the team should artificially throttle the method to help minimise errors. Always remember to have every change documented and cite every reason. Having records can help with troubleshooting in the future.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

APIs 81

APIs Best practices Banking Enterprise 81

AWS Machine Learning

NOVEMBER 22, 2023

An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific entities or phrases. Protect PII in IDP output – For documents including PII, any PII in IDP output also needs to be protected.

APIs 86

APIs Accountability Enterprise Transportation 86

AWS Machine Learning

MARCH 31, 2023

Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. For more information, refer to Intelligent document processing with AWS AI services: Part 1.

Construction 66

Construction APIs Accountability Banking 66