Creative Virtual

NOVEMBER 28, 2019

We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. It shortens the time they need to search for information so they can provide a better in-person service experience for customers.

Virtual Agent 52

Virtual Agent Technology Average Handle Time Chatbots 52

SmartAction

NOVEMBER 22, 2023

Conversational AI technology over the phone goes beyond chatbots to leverage the power of voice and offer a more personal experience. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. All of which increase profitability.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

NobelBiz

APRIL 30, 2024

From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6%

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6%

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

SmartAction

NOVEMBER 1, 2023

We’re talking elite customer service solutions here: Omnichannel self-service via voice , chat , and SMS Integration not only with your contact center but also with your business apps Deliver 24/7 personalized customer support An average of 66% operational savings How It Works Conversational AI works with voice, SMS, and chat.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. Pro Con • Typically faster and more efficient than human agents.

Interactive Voice Response 76

Interactive Voice Response Contact Center Virtual Agent Self service 76

SmartAction

NOVEMBER 30, 2021

In the age where personalization is everything, the way businesses and consumers interact is much more customer-driven. The virtual agent can then assist the customer with the utmost accuracy. In the above example, you can: Define “pool” as a designated business rule transfer and pass it to agent with context.

Virtual Agent 83

Virtual Agent Interactive Voice Response Contact Center Customer Experience 83

Creative Virtual

SEPTEMBER 22, 2022

Having worked in the virtual agent and chatbot field since 2000, I’ve experienced first-hand how these solutions and technologies have changed. The virtual agents of today are certainly not the same as those I was working on 20 years ago. Congratulations to the Creative Virtual team for another well-deserved award!

Chatbots 52

Chatbots Virtual Agent Engineering Technology 52

Creative Virtual

SEPTEMBER 7, 2022

AIxOutlook’s evaluation focuses on both innovation and customer impact and finds Creative Virtual to be the leading conversational AI innovator driving the industry forward with our V-Person technology. Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

ConvergeOne

DECEMBER 6, 2022

Together, we will turn your stresses into superpowers—workflow optimization, time and project management, personalized customer support, and increased revenue—to help you build a better world for your business and customers. The most recognizable form of automation is the front-end intelligent virtual agent.

Chatbots 79

Chatbots Virtual Agent Customer centricity Personalization 79

Creative Virtual

SEPTEMBER 7, 2021

At Creative Virtual, we are dedicated to working as a team to help our customers and partners reach their customer experience and employee support goals. They found Creative Virtual to be “an established vendor with a focus on developing omnichannel virtual agent solutions” and a clear Leader in the space.

Virtual Agent 52

Virtual Agent Morale Chatbots Enterprise 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To learn more about Sophie AI’s Conversational AI solutions and how we can help your enterprise, please book your demo today.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

Virtual Agent 59

Virtual Agent Self service Banking Chatbots 59

Creative Virtual

AUGUST 20, 2020

We have all been facing new personal, professional and community challenges this year as we continue to deal with the harsh impacts of a global pandemic. The first success story tells how an international financial services group’s V-Person virtual agent is rising to the challenges of customer support during the pandemic.

Virtual Agent 52

Virtual Agent Government Chatbots Self service 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To learn more about Sophie AI’s Conversational AI solutions and how we can help your enterprise, please book your demo today.

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. When talking about self-service virtual agents, the first use case that usually comes to mind is customer service.

Self service 52

Self service Virtual Agent Chatbots Government 52

Creative Virtual

JANUARY 12, 2021

Organisations already using V-Person solutions from Creative Virtual had a distinct advantage in meeting the challenges of customer support during the pandemic. Creative Virtual’s chatbots and virtual agents are already doing that, which is one of the reasons why we were named most innovative by the award judges.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

Netomi

SEPTEMBER 3, 2021

Full customization : The chat widget can be customized to align with brand personality, and look and feel. Highly accurate AI : Netomi’s chat widgets feature Netomi-powered AI virtual agents. No longer a nice-to-have, live chat support is a key way to provide immediate, personal, and convenient support to customers 24/7.

Virtual Agent 52

Virtual Agent Chatbots Sales Personalization 52

Creative Virtual

NOVEMBER 10, 2020

This event is always one of the highlights of the year for me, and I missed being in Hong Kong in person to take part in the great discussions and awards gala fun. It can also be set up to ‘listen’ to calls or ‘watch’ live chat sessions to make suggestions to the agents with the relevant information.

Virtual Agent 52

Virtual Agent Chatbots Best practices Technology 52

Creative Virtual

SEPTEMBER 6, 2018

Members of the Creative Virtual team will also be available at our stand to share live demonstrations and success stories of organizations around the world already using our V-Person virtual agents, chatbots, and live chat to optimize their conversational customer care.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Netomi

MARCH 21, 2023

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This can save a person from scrolling through pages of an online knowledge base or reaching out on a channel that requires more heavy lifting.

Chatbots 52

Chatbots Entertainment Personalization Virtual Agent 52

Balto

JUNE 20, 2023

Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. By breaking down the user’s request, the virtual agent can better understand what the user needs. It can also automate processes and improve personalization.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Creative Virtual

JUNE 11, 2019

He noted the strength of Creative Virtual’s chatbot technology through illustrations and highlighted best practices for using chatbots, virtual agents and live chat. The emphasis remained on the personalized interaction.

Chatbots 40

Chatbots Virtual Agent Self service Best practices 40

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

TechSee

FEBRUARY 20, 2018

Here are the steps to get started: Build the virtual agent around a single strategic objective. Focus on the business priorities and develop the virtual agent’s capabilities to support this objective. Prioritize high-volume, common customer questions. Is it cost reduction?

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

3CLogic

DECEMBER 1, 2022

When these systems remain siloed, service agents have no access to the critical context they need to optimize and personalize service interactions, such as customer data or service history. negatively impacting customer and agent experiences.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Creative Virtual

OCTOBER 2, 2018

Our home devices (Amazon’s Alexa or Google Home) often exist to provide “fluffy” help (turning on lights/heat/oven) but also can act as a personal advisor offering bedtime stories, the weather, a joke or football stats. – The balance of chat and getting the solution quickly appeared first on Creative Virtual.

Advertising 40

Advertising Banking Chatbots Personalization 40

SmartKarrot

APRIL 17, 2023

Personalization: With advances in AI, conversational systems can now personalize their responses based on the individual user’s history, preferences, and behavior. Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

OCTOBER 22, 2021

In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). In fact, some of the virtual personal assistants such as Alexa, Cortana and Siri have started to gain traction and are being used by millions of customers everyday. Table of Contents.

Omni-channel support 10

Omni-channel support Technology Customer Service Chatbots 10

SmartKarrot

JUNE 28, 2022

People do not really feel included in conversations where one person keeps talking while the other must stay there are listening to them! Such conversations are transparent, clear, personal, and engaging. For instance, imagine the scenario where a customer is talking to an agent on chat. Make sure to ask personalized questions.

SaaS 10

SaaS Scripts Chatbots B2B 10

SmartKarrot

APRIL 29, 2021

On that note, AI virtual assistants have become an integral part of the AI ecosystem. Companies are approaching digital assistants that can seamlessly bridge the gap between personal customer data. Chatbots to the rescue: As discussed, chatbots are a part of AI virtual agents that help in customer support.

Chatbots 10

Chatbots CRM Virtual Agent Upselling 10

ConvergeOne

SEPTEMBER 20, 2022

It all starts with designing a 24/7 virtual agent automation that really works. Automation that can solve a customer’s problem without the need for a human agent. With an Intelligent Virtual Agent (IVA), your customers can ask questions in their own words, and jump around to other topics as they would in a real conversation.

Interactive Voice Response 81

Interactive Voice Response Virtual Agent Contact Center Surveys 81

Creative Virtual

APRIL 14, 2020

We can always clearly see social patterns and trends being reflected in the usage of our virtual agents. In the last 4 weeks, on average, the traffic of our banking virtual agents has doubled. Within a few days, one of the banking virtual agents I look after had more than 3,000 recorded user queries around the crisis.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). AI-enhanced chatbots and virtual agents empower employees to self-serve when and where they need support.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52