Creative Virtual

SEPTEMBER 9, 2020

We take great pleasure in introducing this newly created whitepaper from Creative Virtual as it has a lot of straight talk about one of our favourite subjects: user experience in the realm of self-help tools. Demo calls might have the same effect, especially if you need to pass on the gained information to your team.

Virtual Agent 52

Virtual Agent Chatbots Self service Consulting 52

Creative Virtual

NOVEMBER 28, 2019

We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. Another organisation is using our natural language processing (NLP) capabilities to enhance their agent desktop.

Virtual Agent 52

Virtual Agent Technology Average Handle Time Chatbots 52

SmartAction

MARCH 18, 2019

These omnichannel solutions are known as AI-powered virtual agents. What is an AI-powered virtual agent? At the most basic level, an AI-powered virtual agent can do many things that a live agent can do. By doing so, companies upskill their live agents to do only what a human should do.

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Virtual Agent Interactive Voice Response APIs Contact Center 66

SmartAction

NOVEMBER 22, 2023

Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. This means a lighter load and less stress for your agents, resulting in less worker attrition, as well as requiring fewer workers in your call center. Request a demo now.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines. Only time will tell.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

SmartAction

NOVEMBER 1, 2023

The customer connects with an AI-powered virtual agent that uses a trained and constantly optimized deep neural net, utilizing Natural Language Processing to understand the customer’s problems and intents. Our virtual agents can solve 80% to 90% of customer problems. Request a demo now.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

SmartAction

OCTOBER 27, 2021

Say goodbye to the days of speaking to an AI virtual agent that doesn’t comprehend in natural language! SmartAction has been doing pretty amazing things in conversational AI self-service, and back in August, we showcased our new developments at ICMI’s virtual event. Check out our live demo below! It doesn’t stop there.

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Self service Virtual Agent Chatbots Technology 72

SmartAction

NOVEMBER 30, 2021

The virtual agent can then assist the customer with the utmost accuracy. In the above example, you can: Define “pool” as a designated business rule transfer and pass it to agent with context. Add capabilities for the virtual agent to find a room near a pool at each resort.

Virtual Agent 80

Virtual Agent Interactive Voice Response Contact Center Customer Experience 80

SmartAction

MARCH 7, 2023

Discover why we’re the top-rated Virtual Customer Assistant solution on Gartner Peer Insights and have been named “The Leader in AI-enhanced Self-Service,” by Frost & Sullivan. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. What is an Intelligent Virtual Agent (IVA)?

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

SmartAction

JANUARY 17, 2023

The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries. We wanted to showcase how an intelligent virtual agent can help resolve many customer interactions with AI-powered complex voice,” says EJ Fernandez, Digital Marketing Manager, at SmartAction.

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

Creative Virtual

SEPTEMBER 22, 2022

Having worked in the virtual agent and chatbot field since 2000, I’ve experienced first-hand how these solutions and technologies have changed. The virtual agents of today are certainly not the same as those I was working on 20 years ago. Congratulations to the Creative Virtual team for another well-deserved award!

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Chatbots Virtual Agent Engineering Technology 52

SmartAction

APRIL 1, 2020

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. How a Rapid Response Virtual Agent Works. For a live demo, visit [link].

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Virtual Agent Contact Center Healthcare Government 56

Creative Virtual

SEPTEMBER 7, 2022

Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents. And then request a personalised demo here to discuss how V-Person can help improve your customer and employee experiences with an expert member of our team.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

SmartAction

DECEMBER 3, 2020

Watch this short demo of the SmartAction rapid response virtual agent: Watch how quick and easy appointment scheduling is with the SmartAction virtual health agent: Benefits of Using a Virtual Agent. Virtual agents deliver an additional benefit to healthcare providers – cost savings.

Virtual Agent 72

Virtual Agent Healthcare Self service APIs 72

SmartAction

SEPTEMBER 16, 2022

The ability of conversational AI technology to detect and understand speech are two of the biggest challenges faced by the Intelligent Virtual Agent (IVA). Get a Demo. How Virtual Agents Help the Live Agent Workforce. GET IN TOUCH. See How We Can Help You Exceed your CX Goals. Related Content.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

Creative Virtual

SEPTEMBER 7, 2021

Here’s Mrinal Rai, Lead Analyst at ISG Research, explaining why Creative Virtual has been identified as a Leader in Conversational AI: In their Quadrant Report, the ISG analysts evaluated 19 conversational AI vendors against a robust set of market-driven criteria. Be sure to check out our Gluon sneak peek.

Virtual Agent 52

Virtual Agent Morale Chatbots Enterprise 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To learn more about Sophie AI’s Conversational AI solutions and how we can help your enterprise, please book your demo today.

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Chatbots Enterprise Scripts Virtual Agent 124

Creative Virtual

JULY 1, 2021

Whilst chatbots and virtual agents have been around for a long time, it’s relatively recently that they’ve become ubiquitous within the enterprise. I’m very pleased to report that Creative Virtual is stepping forward to lead the way in removing this shroud of mystery around conversational AI pricing.

Enterprise 52

Enterprise Virtual Agent Chatbots Consulting 52

ConvergeOne

DECEMBER 6, 2022

The most recognizable form of automation is the front-end intelligent virtual agent. Click below to schedule a demo and Q&A session to discover a new way forward. Better known as chatbots, these interceptors and dealers of information rely on a database of resources to help customers find answers and make decisions.

Chatbots 79

Chatbots Virtual Agent Customer centricity Personalization 79

Creative Virtual

OCTOBER 9, 2020

A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. For example, Virtual Agent Roger for Rest is available on the web as well as through Google Home. If you want to learn more about our voice solutions, just schedule a live demo with us.

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Interactive Voice Response Customer Service Virtual Agent Transportation 59

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 59

Virtual Agent Self service Banking Chatbots 59

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Creative Virtual

JUNE 30, 2022

This enables organisations to connect conversational AI solutions – chatbots and virtual agents – to other digital tools such as CRMs, ticketing systems, forums, voice technologies, payment systems, and live chat to create easy, seamless digital experiences.

Virtual Agent 52

Virtual Agent Chatbots Technology Surveys 52

Cisco - Contact Center

FEBRUARY 5, 2020

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs. Conclusion.

Contact Center 63

Contact Center contact center solutions Virtual Agent Interactive Voice Response 63

SmartAction

MARCH 1, 2022

Intelligent virtual agents are software that includes artificial intelligence (AI) and machine learning (ML) with natural language processing (NLP). For example, with SmartAction, you can deploy virtual agents as demand for representatives grows with call volume increase. See a Demo. Scalability is simple.

Management 72

Management SaaS Virtual Agent Automotive 72

Creative Virtual

AUGUST 20, 2020

The first success story tells how an international financial services group’s V-Person virtual agent is rising to the challenges of customer support during the pandemic. The organisation discovered that their virtual agent was the best way to keep up with rapid changes and deliver accurate information to customers.

Virtual Agent 52

Virtual Agent Government Chatbots Self service 52

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. When talking about self-service virtual agents, the first use case that usually comes to mind is customer service.

Self service 52

Self service Virtual Agent Chatbots Government 52

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

Creative Virtual

JUNE 13, 2019

Over the years, we’ve developed an expertise in creating, implementing and maintaining chatbot, virtual agent and live chat solutions for major financial organisations. Through a series of live demonstrations, I’ll show best practices for implementing chatbots, virtual agents and live chat.

Virtual Agent 40

Virtual Agent Customer Experience Chatbots Best practices 40

Creative Virtual

JANUARY 24, 2019

Creative Virtual Founder & CEO, Chris Ezekiel, will draw on his experience in the industry to present on Conversational AI for Employee Engagement. We’d be happy to arrange a personalised demo at a time that works for you – request your demo here.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

Creative Virtual

APRIL 16, 2020

The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback. Our stats show a high customer satisfaction on these virtual agent answers.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

Creative Virtual

APRIL 7, 2020

We took a look at some of the benefits of using AI-enhanced chatbots and virtual agents to offer customer self-service. In Part 2, let’s explore how this technology can be deployed as an Agent Assist tool to support your contact centre agents. Reducing AHT but not solving those customers’ issues benefits no one.

Self service 52

Self service Virtual Agent Chatbots Government 52

Creative Virtual

JANUARY 12, 2021

Creative Virtual’s chatbots and virtual agents are already doing that, which is one of the reasons why we were named most innovative by the award judges. You can read our official award announcement here and request a personalised demo of our self-service solutions here.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

Creative Virtual

OCTOBER 24, 2019

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language.

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Virtual Agent Chatbots Self service Consulting 40