Beyond Philosophy

APRIL 6, 2016

Prioritize and allocate resources (time, money, people, facilities, technology). For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Fonolo

DECEMBER 4, 2018

Can We Agree on Some Definitions? There are also cases where the way a term is used in a casual sense may be different from its formal definition. So, we started off by asking the panelists whether we could agree on some definitions. What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT).

Gamification 89

Gamification B2C Contact Center Technology 89

Outsource Consultants

SEPTEMBER 14, 2021

Tip the Scales with Technology. The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. But what do these specific technologies actually do? So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

CSM Magazine

JULY 28, 2022

As practice shows, modern technologies provide wide opportunities in the field of HR management. Therefore, if you want to get useful human resources software, you should definitely contact them. New approaches to the implementation of HR management processes cause a significant technological transformation.

Management 59

Management Gamification Analytics Enterprise 59

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? Q: Should the definition of first value be based on your team’s perspective or the customer’s perspective? Now, you’re not accountable.

Gamification 98

Gamification Accountability B2B Enterprise 98

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ProProfs Blog

SEPTEMBER 20, 2019

The brand drives customer retention using two elements – referral programs and gamification. The brand has also introduced a gamification element that shows how far your friend or acquaintance has reached in the buying experience. The Technology Angle. Well, technology comes in handy here. The Technology Angle.

Customer Service 102

Customer Service Airlines Gamification Customer retention 102

Playvox

JULY 28, 2022

Making the most of your multigenerational workforce’s strengths to serve your customers better is definitely worth the effort. Thanks to rapid changes in technology and society, the oldest and youngest Millennials have differing perspectives on many issues — making them trickier to understand. What Is A Multigenerational Workforce?

Contact Center 66

Contact Center Gamification Surveys Feedback 66

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. Gamification takes otherwise routine tasks and makes them fun. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

FEBRUARY 22, 2023

Different industries have different definitions, but they’re all close. Running late to work Sick time A lack of attendance for personal reasons What proportion of shrinkage is tolerable for a contact center? Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Vistio

MARCH 15, 2022

Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies. Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Technology has changed that. Absolutely.

Gamification 52

Gamification outsourcing Contact Center Technology 52

NobelBiz

OCTOBER 18, 2021

Different industries have different definitions, but they’re all close. Running late to work Sick time A lack of attendance for personal reasons What proportion of shrinkage is tolerable for a contact center? Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Vistio

MAY 28, 2022

Can we enable this with technology to be more efficient? The other thing is too if you’ve got a bad process, you definitely can’t automate it with technology. Read more about CX Technology: Don’t Add More Technology, Add the Right Technology. Definitely. I definitely think it helped.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

COPC

MARCH 23, 2020

She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support. In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”.

At home agents 52

At home agents Consulting Consulting Government 52

Expivia

JULY 21, 2021

You’re always surrounded by technology in a call center. From the way you get the call to the aftercall memo you need to send, everything’s connected to technology. Without knowing what the current and upcoming trends in advanced call center technologies are, you may be left behind. Self-Service Technologies.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52

Vistio

FEBRUARY 1, 2022

” While it can be a little bit of some growing pains, which is normal and natural, it can definitely be a beautiful thing to see it kind of come to life. It’s definitely fun. I think the other one is that they’re lazy or they may just not really care about the other person on the other lines, so those three things.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Vistio

APRIL 2, 2022

Yeah, definitely. I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. People that really seek a lot of personal social interactions at work may struggle more. So I like that you reminded us all of that.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

RapportBoost

DECEMBER 10, 2018

Because we know for example that chat bots and self service facilities are great for answering these straight forward questions that don’t require kind of personalized information to be given to the customer for example. Kaye: Yeah, I am definitely finding that as well. Nate: Yeah, I had an interesting one last week. Kaye: Okay.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Customer Experience 3.0: Loyalty 3.0: Download Now.

Customer Service 70

Customer Service Gamification Consulting Consulting 70

NobelBiz

MAY 22, 2022

Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers. But over time, as the world opens up, are you going to be able to retain that person?

call center workforce 52

call center workforce Call Center Management Gamification 52

RapportBoost

NOVEMBER 5, 2018

Tony has dedicated his career in technology to leading sales teams and understands the need for automation tools that help sales reps increase efficiency and close more business and increase their margins. Of course, we are going to mention technology and how you can use technology to help increase that leverage.

Contact Center 40

Contact Center Scripts Sales Metrics 40

Balto

NOVEMBER 2, 2023

Further, technology advancements have provided enterprises with more opportunities to improve customer experience by collecting and analyzing relevant customer and conversation data from various sources. Technology can also help contact centers guide and coach agents by easily identifying their strengths and weaknesses.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Playvox

SEPTEMBER 20, 2023

Across all industries and in our personal lives, AI is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. But how do AI and automation technologies actually help make your contact center more efficient? Definition of AI Artificial intelligence (AI) is intelligence demonstrated by machine learning.

Quality management 52

Quality management Coaching Contact Center Calibration 52

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. Not everyone's definition of "success" looks the same.

Gamification 140

Gamification Employee engagement Contact Center Self service 140

CrazyCall

JANUARY 21, 2019

With the growth of new software and technology, new types of sales processes have come into play. The general definition of inside sales revolves around the act of identifying, nurturing and converting leads remotely. On the other hand, inside sales reps usually deploy “power dialing” technology. Let’s dive in!

Telemarketing 87

Telemarketing Sales Scripts CRM 87

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Using advanced technology solutions can make all the difference here. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52

Fonolo

JUNE 17, 2015

Use technology to monitor agent performance. Use incentives and gamification. It takes a lot more than watching a video on empathy to actually be an empathetic person. Although we’ll do the majority of training outside of the classroom, this kind of formalized learning environment definitely has its place.

Call Center 96

Call Center Gamification Coaching Contact Center 96

JustCall

FEBRUARY 5, 2020

The education industry although participating in technology-oriented growth is still a less explored sector in terms of tech research. Cloud systems have been proving to be the best technological platforms for massive data organization and storage. Freshdesk also offers a gamification system called Freshdesk Arcade. Plan events.

Education 84

Education CRM Sales Accountability 84

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. You wouldn’t talk with your mouth full in person, so there’s no excuse to do so over the phone. The single worst thing a contact center agent can do during a call is eat…”.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Balto

SEPTEMBER 12, 2023

As customers seek seamless and personalized interactions with their financial institutions, the financial services industry is facing new challenges accompanied by opportunities for improvement, particularly in CX (Customer Experience). In reality, most financial services providers don’t consider CX an urgent priority.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52