JivoChat
MARCH 12, 2023
Running an international education business is a complex task that challenges you on so many different levels. The ultimate goal is clear- attract new students constantly and make sure they’re happy with your service. That includes customer support. Your customer support system is powering your entire business.
ShepHyken
NOVEMBER 22, 2019
This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
JANUARY 11, 2023
With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.
ShepHyken
JANUARY 1, 2021
In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Problem with Automated Emails for Customer Support. This strategy is common in eCommerce and can greatly speed up customer service operations. How to Write Automated Customer Support Emails.
Help Scout
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.
ShepHyken
NOVEMBER 20, 2020
He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. Only by delivering amazing customer service. Decide What “Amazing Customer Service” Means. It includes: Standards.
CSM Magazine
MARCH 4, 2022
Delivering great customer service is essential in the education industry. According to expertwriting.org and common day-to-day experience, there is an increasing distrust of education, especially the public school system. One way schools and colleges can build trust is by providing a better customer experience.
Expert insights. Personalized for you.
75 
Let's personalize your content