AskNicely

SEPTEMBER 24, 2018

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. “It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO.

Enterprise 60

Enterprise Feedback Management Customer retention 60

ProProfs Blog

JUNE 21, 2019

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention. Source: Intuit.

Customer retention 95

Customer retention Sales Marketing Scripts 95

Totango

MAY 5, 2020

The enterprises that will lead the way during these uncertain times will be those that are data-driven, agile, and empathetic. Customer Retention Strategies in B2B for 2020 and Beyond. Ultimately, customers stay because of quality and value. The Future of B2B Customer Retention.

Customer retention 62

Customer retention B2B Enterprise Metrics 62

Beyond Philosophy

DECEMBER 23, 2015

Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer retention 63

Customer retention Advertising Upselling Feedback 63

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer retention 60

Customer retention Advertising Upselling Feedback 60

Totango

JANUARY 15, 2019

While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. But your customer retention strategies should be based on long-term thinking. 2 Understand Your KPIs.

Customer retention 75

Customer retention Customer centricity Enterprise CRM 75

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Incorporate customer feedback.

Customer retention 84

Customer retention Journey mapping Benchmark SaaS 84

Totango

JULY 18, 2019

In today’s customer-centered economy, companies understand that keeping and retaining customers is key and as customers have the ability to choose at every point, you must keep them happy. It’s time to recognize and leverage the link between customer retention and profitability. Tips on Boosting Customer Retention.

Customer retention 74

Customer retention Sales Personalization Enterprise 74

Totango

JULY 9, 2019

Every interaction a customer has with your brand and product—from the first ad they see to the moment they implement your software—matters. Customers will stick with a brand that provides reliably good service, but improving the enterprise customer experience can be challenging. 1: Understand Your Customers .

Enterprise 87

Enterprise Customer Experience Best practices Customer centricity 87

Totango

JULY 18, 2019

In today’s customer-centered economy, companies understand that keeping and retaining customers is key and as customers have the ability to choose at every point, you must keep them happy. It’s time to recognize and leverage the link between customer retention and profitability. Tips on Boosting Customer Retention.

Customer retention 54

Customer retention Sales Personalization Enterprise 54

Totango

SEPTEMBER 24, 2019

Knowing these different stages can be powerful for monitoring, servicing, and motivating customers, but it all needs to come from a unified, consistent brand. There’s no need to indulge a divisive customer retention vs. new customer acquisition dynamic. Customer Retention vs New Customer Acquisition: The Common Goal.

Customer retention 59

Customer retention Sales Enterprise Upselling 59

Totango

JANUARY 23, 2020

Today’s customers are more likely to seek more flexible, subscription-based agreements that empower them to walk away if they are unhappy. As such, enterprises need to prioritize cultivating long-term customer relationships that foster continual, mutual growth. Customers who do not get the support they need will lose interest.

Enterprise 105

Enterprise B2B Management Best practices 105

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. What is Pendo? What is Mixpanel? Check out our full list of technology partners or request a new integration.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

JULY 9, 2019

Every interaction a customer has with your brand and product—from the first ad they see to the moment they implement your software—matters. Customers will stick with a brand that provides reliably good service, but improving the enterprise customer experience can be challenging. 1: Understand Your Customers .

Enterprise 48

Enterprise Customer Experience Best practices Customer centricity 48

Totango

FEBRUARY 11, 2022

Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. What is B2B Customer Experience? Why Take B2B Customer Experience Seriously?

B2B 107

B2B Customer Experience B2C SaaS 107

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? When the CEO of Air New Zealand made the mindset shift replacing We Fly Planes with We Fly People 1 , the whole company began to focus on empowering customer engagement.

Enterprise 48

Enterprise Customer centricity Finance Employee engagement 48

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention?

Customer retention 74

Customer retention Best practices Education Benchmark 74

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. The best NPS software lets you: Automatically track customer satisfaction. Accurately predict customer retention , brand growth and revenue.

Upselling 101

Upselling Surveys Analytics Customer retention 101

ClientSuccess

DECEMBER 5, 2022

Here are some top advantages that CABs can offer your company: • Strengthen relationships with key customers. Increase customer satisfaction, retention, and loyalty. Receive invaluable customer feedback on products, services, and strategies. Gain insights into customer needs in order to develop better offerings.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

Totango

JULY 8, 2022

If your CS platform requires heavy IT implementation, extensive training, or is difficult to iterate or improve upon, then your teams will be forced to be reactive, rather than proactive, creating significant gaps in your customer journeys. This leads to poor customer retention, slow growth, high churn rates and employee burnout.

CRM 103

CRM Customer retention Self service Best practices 103

JustCall

OCTOBER 4, 2023

Elevated rates of customer churn can adversely affect a firm’s financial standing, impeding both growth and profit generation. Implementing Conversation Intelligence for Customer Retention Although there can be many factors encouraging your customers’ departure, the good news is that you have the power to prevent it.

Customer retention 52

Customer retention Feedback Upselling Sales 52

CSM Magazine

NOVEMBER 10, 2023

To attract new customers and maintain a positive reputation, new entrants to many industries must pay close attention to the number of positive reviews they can earn. Despite the recent rise in fake, bot-driven reviews, many modern consumers place a lot of trust in the feedback they can find and read online.

Feedback 52

Feedback Customer Support Customer retention Enterprise 52

ProProfs Blog

MAY 24, 2019

To gain prominence in eCommerce, brands have to realize that there are two ways they can put this context into use: customer acquisition and customer retention. 8 Ways to Increase the CLV of Your Customers. Encourage Customer Engagement via Email Marketing. Create Surveys for Feedback.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Lumoa

MARCH 12, 2023

Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business. Companies rarely have processes in place to regularly collect feedback.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Totango

SEPTEMBER 20, 2022

This delivers customers more satisfying experiences, which promote higher retention, lower churn, and higher referral rates. A customer enablement program is a vital part of the customer landscape for B2B and SaaS companies that rely on customer retention for growth. Incorporating feedback.

B2B 82

B2B SaaS Education Brand ambassadors 82

Totango

AUGUST 12, 2020

To impress from the outset and show your customer your product’s potential, take note of the following onboarding best practices: Get the Whole Enterprise Involved. Train Your Customers. Keep Customers Engaged. Get the Whole Enterprise Involved. The customer should also have a place to share feedback.

SaaS 87

SaaS Upselling Enterprise Best practices 87

Totango

APRIL 20, 2020

Was the onboarding quick and did it efficiently satisfy the customer’s needs? Did the customer progress through each step of the onboarding process with ease? Is their feedback about the product positive? Do they have any negative feedback, and if so, has it been addressed and documented?

Enterprise 78

Enterprise Customer centricity Feedback Best practices 78

ClientSuccess

AUGUST 10, 2022

Whether you’re working with large enterprise customers or smaller startups, the metrics you use will be the same. Customer success teams rely heavily on KPIs and success identifiers to understand if they provide the right level of support and attention to their customers. User feedback and NPS.

Metrics 78

Metrics SaaS Customer retention Accountability 78

Totango

JUNE 4, 2019

According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback. Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. What is Voice of Customer? Relationship: All customer interactions.

Upselling 77

Upselling Feedback Enterprise Surveys 77

Totango

NOVEMBER 18, 2020

It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on.

Feedback 77

Feedback Best practices Customer retention Enterprise 77

SmartKarrot

JANUARY 18, 2022

Enterprise SaaS allows modern businesses to take advantage of the various advantages of advanced enterprise software and powerful solution functionality. Therefore, as businesses continue to implement SaaS models into their product distribution strategies, it is crucial to understand and follow the latest trends for enterprise SaaS.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Return Customer

JULY 24, 2019

Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95% ? If there’s one thing that always bears on the mind of businesses, it is this: What drives a customer to come back for more? Real-Time Customer Support. Regular Feedback.

Sales 90

Sales Customer retention First call resolution Advertising 90

Totango

OCTOBER 6, 2020

Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals. Customer support is reactive and acts as a resource for clients to use when they encounter specific technical issues and need help. .

Customer Support 105

Customer Support Customer advocacy Construction Enterprise 105

Totango

SEPTEMBER 13, 2022

Automate best practices that promote better customer experiences. Optimize customer onboarding. Promote customer engagement. Increase overall customer health for an improved customer retention rate. Build a brand reputation as a customer-centric business. Limit churn for a lower churn rate.

SaaS 86

SaaS Upselling Best practices Customer retention 86

ChurnZero

JANUARY 13, 2022

“Our customers are our inspiration, and we grow as they grow. We love hearing them, learning from them and implementing their feedback directly into the Bob platform. Bill Mahoney, Chief Customer Officer, ComplySci. Chris Singh, Senior Vice President, Customer Success, Blackbaud. ” Follow Jennifer on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98