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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

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What is enterprise feedback management (EFM)?

GetFeedback

An overview of enterprise feedback management, its benefits, and how to effectively execute the software.

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Leaning into integration: The key to unlocking enterprise revenue growth

Totango

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

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Enterprise Feedback Management – The New Wave

Customercount

Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities. Continue reading → The post Enterprise Feedback Management – The New Wave appeared first on CustomerCount.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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New Integration Unveiled: Noble Gamification + CustomerCount Enterprise Feedback

Noble Systems

Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a company and its products/services. Used together, the two solutions create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

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Convert On Customer Satisfaction Feedback

LiveVox

However, converting survey feedback into actionable insight remains a challenge for enterprises and the BPOs that service them. Do you have an effective customer feedback system? Let’s assess your current survey system with a simple […] The post Convert On Customer Satisfaction Feedback appeared first on LiveVox.