Kayako

DECEMBER 22, 2016

The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’. SaaS companies and support teams.

Customer Support 103

Customer Support Customer Service SaaS Technical Support 103

ProProfs Blog

SEPTEMBER 28, 2018

Or is it the lack of a medium that helps you keep your customers and site visitors engaged with the brand that ultimately leads to a delightful experience? You lack a medium that helps you provide 24/7, instant customer support that builds a delightful customer experience journey. Tweet this. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Contribute to application development including the design of experiments and collateral development. Aid clients in achieving their goals.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JUNE 9, 2022

Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes. Conduct customer health checks to identify risk and mitigate churn risk. Ensure customer experience is best-in-class.

Upselling 19

Upselling Engineering Technical Support Metrics 19

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. Customers tend to associate the quality of customer service with the quality of the brand itself.

Management 52

Management First call resolution Contact center software Call Center 52

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Upselling 19

Upselling Enterprise Technical Support Finance 19

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. This can greatly reduce the cost to serve in the long run if customers are set up properly from day one. Account Management / CS Sales. CS Architects / Engineers.

Education 61

Education Engineering B2C Technical Support 61

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. It ties up lines and makes the whole center fall behind. Alex Tebbs. Rachel Ivers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Coaching 19

Coaching Technical Support Accountability Engineering 19

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Automotive 41

Automotive Management Enterprise B2B 41

REVE Chat Blog

OCTOBER 10, 2019

Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . You can find chatbots use cases and examples across all industries and business functions such as customer service, sales, marketing or even for internal process automation. Technical support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

SmartKarrot

APRIL 28, 2022

Work with the technical account team as needed for customer success. This role is focused on strategic customer success management and is not a technical support-related role. Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Apply here: [link].

Technical Support 10

Technical Support Upselling Engineering Accountability 10

ClientSuccess

FEBRUARY 21, 2017

Today, the customer success team at SalesLoft includes technical support engineers and implementation leads, who help bridge the gap between sales and implementation of the platform. The key to keeping the customer success team on goal and on target is having clear goals and metrics available to all team members.

SaaS 40

SaaS Technical Support Sales Engineering 40

SmartKarrot

NOVEMBER 18, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

JivoChat

JANUARY 4, 2022

According to Statista , retail ecommerce sales worldwide amounted to 4,28 trillion US dollars in 2020. Besides, Shopify provides 24/7 support, gives a comprehensive dashboard, built-in SEO features, and enables you to manage your inventory in one place, since you can synchronize across all your sales channels. . Tech Support.

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

According to Statista , retail ecommerce sales worldwide amounted to 4,28 trillion US dollars in 2020. Besides, Shopify provides 24/7 support, gives a comprehensive dashboard, built-in SEO features, and enables you to manage your inventory in one place, since you can synchronize across all your sales channels. . Tech Support.

Analytics 52

Analytics Marketing Engineering Sales 52

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. Spot is looking for someone who can lead their team of CSMs in North America.

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

JANUARY 7, 2021

Role: SVP of Customer Success Location: Tampa, FL, US Organization: Premiere Onboard As an SVP of Customer Success, you will define strategies to improve customer experience and see the product’s value. Build and manage customer success team. Provide technical support during onboarding and implementation.

Upselling 10

Upselling Technical Support Metrics Education 10

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JANUARY 4, 2021

Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Enterprise 10

Enterprise Technical Support Education Engineering 10

CSM Practice

JANUARY 1, 2017

In the on-premise scenario the customer paid a lot to buy something and is running it in-house but you may not know how. To a degree, you have much more control over the customer experience of your SaaS product than that of an on-premise one. In the SaaS case, they’re “renting” your solution.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Currently, she is the Vice President of Customer Experience at Bugcrowd. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

aircall

MAY 11, 2018

Aircall is a versatile phone system adored by small-but-growing sales and support teams. Aircall is the ideal Aircall customer. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. Patrick — Customer Support.

Technical Support 88

Technical Support Analytics APIs Engineering 88

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.

Technical Support 3

Technical Support Accountability SaaS Engineering 3

JivoChat

MARCH 2, 2022

Another advantage is that you can define custom shipping and automate your taxes for every sale. To improve your ecommerce revenue, expand your number of customers and create more effective marketing campaigns, you will have an analytics dashboard to analyze important metrics and get new insights from them. Wix Logo Maker.

Banking 75

Banking Technical Support Sales B2B 75

JustCall

APRIL 5, 2023

Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions. In the event of failure, Agent Assist also offers other possible resolutions that may satisfy the customer. Offers 60+ out-of-the-box integrations for all plans.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

Cincom

MAY 3, 2024

It does this by pulling data from various backend systems and automatically populating pre-built templates to quickly generate documents customized for each recipient. Delivers Highly Tailored, Engaging Documents When correspondences feature relevant personalized content for each customer, engagement increases.

Enterprise 40

Enterprise CRM APIs Customer retention 40

OctopusTech

NOVEMBER 30, 2022

It also becomes important for you to provide a positive customer experience so that shoppers are always motivated to return to your store or inform others about your products and services. There are tons of apps BigCommerce supports from which you can easily boost your sales and profits. Get outstanding technical support.

Sales 12

Sales Analytics Marketing Abandon rate 12

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? This basically means that customers are unable to communicate with the brands that they have supported since they do not employ multilingual customer service agents. What this inadvertently impacts is customer loyalty towards your brand.

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

NobelBiz

MARCH 23, 2022

Instead, meet with the sales and implementation teams to see how they will be able to deliver and track the project and how much it will cost you. Expenses Related to your Operations : Determine the cost of your physical and digital points of sale. Get answers to these questions: How many customers will you be servicing?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JustCall

MAY 1, 2023

This is why most businesses are on the lookout for a reliable and efficient communication system with the help of which they can: Keep in touch with clients Collaborate with colleagues Make sales calls One such software is JustCall. Custom Greetings Users can play custom greetings on JustCall even in the basic plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

NobelBiz

FEBRUARY 22, 2022

From the initial interaction, you can anticipate your clients’ needs and deliver an exceptional customer experience. Creating a personalized customer experience In 2022, creating a seamless and integrated consumer experience has emerged as the pinnacle of communication.

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52