ijgolding
DECEMBER 2, 2015
Followers of my blog will know that I am keen to share others perspectives on the subject of Customer Experience when the opportunity arises. ” The big question is HOW do you achieve it – how do you transform an organisation to become Customer Centric? I am delighted to be able to do just that in this post.
Cisco - Contact Center
FEBRUARY 21, 2020
What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business.
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Cisco - Contact Center
MARCH 31, 2021
When I meet someone new and introduce myself as the GM of Cisco’s Contact Center business, the response is immediate – my new contact will begin telling their personal stories of frustrating customer experiences in interacting with a business. “I Changing the Paradigm to a Customer-Centric Model by Starting with Customer Experience.
Peter Lavers
JUNE 18, 2018
In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. It talks about how analytics can be hampered by trying to interpret the shadows rather than the substance of the customer experience. Infographic: [link].
Beyond Philosophy
AUGUST 17, 2015
As customer experience consultants who focus on the emotional elements of service and product customer experience and value delivery, we are often asked about the behavioral role of tangible, rational, and functional elements of value and experience. appeared first on.
Beyond Philosophy
MAY 14, 2015
Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). It makes a consistent Customer Experience, through ALL of your channels including self-service, critical to maintaining the trust.
Jon Arnold
OCTOBER 16, 2020
Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. For businesses that have pivoted to being customer-centric, CX is now the driver, and everything works backwards from there.
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