Cloud Based Solutions, the Contact Center and Future of AI
CCNG
NOVEMBER 9, 2021
CRM has long been in the cloud. And then there’s AI. So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit. While many of us want to see AI scale as quickly as other hosted applications, the simple truth is that it just doesn’t work that way.
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