Outsource Consultants

JULY 26, 2021

One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers. Why Is It Perfect Timing for Outsourcing? Technology supercharged: Increases in remote work and services are only accelerating technology innovation.

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City Communications

MARCH 6, 2024

Businesses are always looking for ways to maximize their technology budgets and minimize waste in the organization. Here are ten ways businesses can avoid overspending on their voice and data technology services: 1. We have a wide range of providers that we can help you evaluate for specific needs.

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Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships. Get started.

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Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? For business leaders, this effort to partner with a reliable BPO vendor frees them to focus on their expertise area, as they keep the things they’re best at in-house while outsourcing the rest to experts in that particular arena. . What Experts Say About Outsourcing for Growth.

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Outsource Consultants

AUGUST 7, 2023

In the BPO outsourcing industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Don’t make it more complicated than it already is.

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Outsource Consultants

JULY 25, 2023

A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents. Stronger AI-powered chatbots are becoming more common, leveraging technological advancements to handle more complex than a typical call and response.

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Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. The Rise of Nearshore Outsourcing. However, in recent years experts have noticed a shift as the cost of outsourcing has risen. In retrospect, late 2019 seems like another world.

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Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.

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HGS

JUNE 28, 2018

Assessing Your Outsourcing Services Maturity. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. By Donna Martin, Senior Vice President, HGS Healthcare. Assessing Your BPO Journey.

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Taylor Reach Group

MAY 1, 2018

TRG’s Sourcing support ensures a robust, effective and merit based outsource selection process to identify the ‘best’ partner for your organization. Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . TORONTO (PRWEB) May 1,2018.

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OctopusTech

MARCH 21, 2022

What is Logistics Outsourcing? Logistics outsourcing can be defined as the strategic usage of outside parties to perform business activities that are traditionally being performed by internal staff and management. Importance of Outsourcing Logistics Business. Are you wondering if outsourcing is right for your company?

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Call Experts

NOVEMBER 4, 2021

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. Also called contact center outsourcing , this can effectively boost sales and make customers happier.

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Call Design

SEPTEMBER 8, 2020

When you are outsourcing your contact centre efforts, it’s essential to choose who you work with very carefully. Even as a critical facet of your organisation, it’s easy to make mistakes when you outsource your contact centre. Below, we discuss four things to avoid when outsourcing your contact centre efforts. .

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Outsource Consultants

FEBRUARY 26, 2024

And there’s no shortage of experts at Outsource Consultants., which is why Corey Kotlarz, Founder and President , and Dave LaBatt, Executive BPO Matchmaker , were excited to share their nearly 60 years of collective CX and outsourcing expertise in a recent article published by CXMToday.

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City Communications

DECEMBER 5, 2018

It's easy, in this day and age, to go at it alone when implementing new communications technology in your business. When your technology challenge is important and your priorities are pulled in several directions, it can actually make more sense to call in outside help than it does to try and function without it. You want to save time.

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CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

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Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Better Utilize Technology.

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Vcaretec

MAY 22, 2023

One great option to address client issues at a reasonable cost is to outsource customer assistance to omnichannel contact centers. The concept of hiring the best outsourced contact center service was previously unheard of. The development of high-quality outsourced call center services is among the greatest instances of this.

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TeleDirect

DECEMBER 14, 2023

At TeleDirect, we use call center technology to create a seamless experience that your customers remember. How do we manage this as a national business process outsourcer? Through advanced call center technology. Let’s explore our integrated technology stack and how it benefits your business.

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Talkdesk

OCTOBER 27, 2020

One option is to leverage experienced outsourcing partners who can help reduce pressure on in-house agents. Is the BPO using a secure and reliable technology platform that is NIST and SOC2 certified? The post 9 considerations for outsourcing your healthcare call center appeared first on Talkdesk.

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Outsource Consultants

FEBRUARY 4, 2021

The middle market outsource call center is that elusive jackpot for organizations focused on business process outsourcing (BPO) services. While very large BPOs have benefits of scale if your organization is outsourcing thousands of agents and needs a large geographical footprint, they are not a fit for everyone.

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Outsource Consultants

JUNE 21, 2023

In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant cost savings and access to a pool of talented workers. Contact our expert advisors for a no-charge consultation to match today!

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Outsource Consultants

SEPTEMBER 5, 2018

We have over 25 years of experience working in the call center outsourcing industry. For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. It’s potentially the world’s largest outsourcing market in the world, generating billions in revenue. Philippines.

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TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

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24-7 InTouch

APRIL 12, 2023

WINNIPEG, MB – APRIL 12, 2023 – IntouchCX, a global leader in contact center and technology solutions, has been named a winner in the 2023 Excellence in Customer Service Awards by Business Intelligence Group. IntouchCX received the award in the Technology of the Year category for its Generative AI solution.

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Outsource Consultants

MARCH 9, 2018

In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner that specializes in professional, inbound, outbound, and BPO services. Selecting an outsource call center partner is difficult and time-consuming.

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Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. In regards to technology. First of all, thanks for having me.

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Outsource Consultants

AUGUST 19, 2019

Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. . As a nearshore call center destination, Jamaica has become one of the most desirable outsourcing locations in the world. . CHOOSE JAMAICA FOR YOUR NEARSHORE OUTSOURCING. Jamaica is no exception.

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CCNG

SEPTEMBER 23, 2020

Listen below to the recent CCNG Town Hall where Bob started things off and the subsequent member discussions included some great perspectives on technology, contact center staffing, outsourcing, customer experience and investing for the future.

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Outsource Consultants

MARCH 14, 2018

3 Consulting Strategies to Improve Call Center Performance. Outsource Consultants provides call center consulting services and we have some insights into how we approach helping our clients. Our social media consultants have telecom call center backgrounds and even wrote the book on getting into social media effectively.

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Taylor Reach Group

NOVEMBER 1, 2019

an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. We understand outsourcing. Understanding the unique challenges faced by outsourcers is key to our approach.

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CSM Magazine

JUNE 4, 2020

Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla. 8 Top challenges for contact centre outsourcing.

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CCNG

FEBRUARY 15, 2023

It is about a technology-generated discontinuity that will compel businesses to compete in a totally new way.” “In Use technology wisely and appropriately, but always focus on the customer experience first and not on saving money by using technology. USE CAUTION WHEN OUTSOURCING YOUR CORE COMPETENCY.

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Outsource Consultants

MAY 20, 2019

With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease financial constraints and free up resources without degrading quality care across a heavily-regulated industry. Insurance verification.

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Back Office Centers

JULY 5, 2022

Businesses and organizations may minimize their data management pain points with back-office outsourcing. Back Office Centers provides specialized back office outsourcing services backed by knowledgeable staff and cutting-edge technologies to assist corporate development. What are back office outsourcing services?

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OctopusTech

JUNE 23, 2020

These days, the challenge is not about technology, the challenge is the regulations in which operations work and, in case something goes wrong then who’s going to take the responsibility? Offering small things, such as a free consultation or a collaboration, will add more credibility to your business. Focus on Customer Retention.

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