At home agents Consulting outsourcing Technology 
Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.
Outsource Consultants
OCTOBER 4, 2021
If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships. Get started.
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Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Better Utilize Technology.
Outsource Consultants
NOVEMBER 29, 2021
By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Here are some of the more obvious benefits: Lower Overhead. Better Performance.
Outsource Consultants
MAY 8, 2020
The traditional call center powerhouses with weak work-at-home solutions are hurting. . High-density populations and lower cost conditions in countries like India and the Philippines (attractive outsourcing characteristics normally) have exposed the vulnerability of each nation’s infrastructure to contain the current health crisis. .
Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Make sure you’re helping new and existing agents understand the best practices for common customer scenarios. .
Outsource Consultants
NOVEMBER 17, 2021
It emerged stronger than before, armed with a new arsenal of technology and procedures. The topics of these inquiries may have shifted, but the demand for agents to handle them remained largely unchanged. In fact, many industries needed more outsourced agents than ever before. Give Thanks: BPO Providers are Essential.
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