CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer Service 140

Customer Service Consulting Consulting Metrics 140

CSM Magazine

AUGUST 22, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing. Yes, I’m serious about this one.

Customer Service 45

Customer Service Morale Call Center Consulting 45

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. The standard level of customer service at most modern companies is reactive. [Originally published in Forbes.com.

Customer Service 68

Customer Service Engineering Consulting Consulting 68

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Offering tips on how to run customer success communities. Different customer success communities have different areas of focus, along with differing policies on what topics may be discussed and what types of materials may be shared. Showcasing and reviewing CS software.

Best practices 115

Best practices SaaS B2B Marketing 115

CX Global Media

OCTOBER 10, 2018

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. Seminar Leaders. Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach – Click to Tweet. Please Share.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. For example, the technician can advise the customer on the best placement of sensors and security cameras, suggest equipment upgrades such as door locks and smart thermostats, and provide tips to reduce false alarms.

Self service 109

Self service Wireless Contact Center Government 109

Vcaretec

MAY 22, 2023

Booking services: This specialised service streamlines the procedure for accepting, confirming, and monitoring bookings, making it ideal for businesses that invite people to seminars or other events. Give us a call right away to schedule a consultation. We'll react right away and formulate a strategy. Together.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Micah Solomon

DECEMBER 17, 2015

Micah Solomon is a customer service consultant and a customer experience speaker, trainer, seminar leader, and bestselling author. Though even in such situations, there likely are gracious ways to demonstrate your factual correctness without proving the other party baldly “wrong.”.

B2B 40

B2B Consulting Consulting Customer Service 40

Fonolo

MARCH 17, 2020

Hyundai is deeply invested in improving the product, process, and customer experience. Indeed, multiple systems are in place to ensure that the voice of the customer, and the know-how of the employees, are used to effect change and propel the company forward: A virtuous communication cycle with two key areas. “We’re

Automotive 67

Automotive Abandon rate Feedback Technology 67

Callminer

APRIL 21, 2020

Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Spending a few hours each week actually receiving calls and handling customer queries. What I liked the most are the seminars and workshops we did all year round. Bottom line: Get personal and involved with the team.

Call Center 182

Call Center Management Scripts Coaching 182

Integrity Solutions

FEBRUARY 1, 2019

Too many selling and consulting models steer well-intentioned advisors away from what they know in their hearts is in the best interest of their clients. Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients.

Coaching 62

Coaching Sales Government Accountability 62

TeleDirect

AUGUST 23, 2019

Handling customer complaints. Taking reservations for seminars and other events. When given a choice between doing business with a friendly, well-trained professional or an impersonal answering machine, customers will choose the live operator every time. You can also fill out our customer contact form. Generating leads.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Support your team to build strong customer relationships.

Education 19

Education Healthcare Accountability Coaching 19

Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Cost: $199+.

Customer Service 55

Customer Service Banking Education Scripts 55

Call Center Weekly

DECEMBER 19, 2017

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output". It’s a worthy investment when we remind ourselves that in delivering Customer Experience, we really do get what we give. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. That was my introduction into the customer experience industry.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

NobelBiz

AUGUST 14, 2023

By employing advanced algorithms to differentiate between live answers and voicemail recordings, this technology enables agents to focus their efforts solely on engaging with customers in real-time conversations. Brad Butler, Contact Center Software Consultant @NobelBiz 1.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. We had a consulting division, training division, call center auditing division, a media division and research. In 2005, built a group of companies.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

CrazyCall

APRIL 9, 2019

Lori Richardson is the founder and CEO of Score More Sales, a sales consulting and coaching firm that helps sales leaders and mid-market interact with prospects, qualify them, create opportunities and close them. Nancy Nardin has a 30-year experience in sales and marketing. Leading: Does Your Team Know the Difference? Lori Richardson.

Sales 133

Sales Consulting Consulting Coaching 133

Beyond Philosophy

NOVEMBER 10, 2022

As you know, on another podcast, we hosted the president of the American Customer Satisfaction Index (ACSI) , where he shared that between 2010 and 2019, only one-third of organizations improved their Customer Experience. She advises Customer Experience champions to be specific in their requests.

Telemarketing 195

Telemarketing Healthcare Customer effort Personalization 195