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Breakfast seminar: transforming your contact centre

Aspect

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. Breakfast seminar programme. If you’d like further information on the content of this seminar or details on further breakfast seminars contact us here. The current landscape.

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18 Ways to Make Your Customers Feel Loved and Appreciated

Steve DiGioia

We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments. We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”.

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COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Finance 40
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3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden Media

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

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4 Ways Banks Can Hyper-Personalize Customer Experiences at Scale

SharpenCX

Banks have long been struggling to keep up with digital customer experience expectations. It’s time for banks to take their customer experience to the next level. Let’s dive into 4 ways banks can hyperpersonalize customer experiences at scale. faster than their competitors.

Banking 76
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How to Get the Greatest Agent Training ROI

CX Global Media

The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up? And it has very high strategic value to the customer experience and to your organizational performance.

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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. You can do the same and improve your customersexperience. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Invest in your agents.