article thumbnail

How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Include organization change management at the beginning.

article thumbnail

Beginning to Explore Cloud Contact Center Solutions? Here’s a Good Place to Start

Serenova

For some technology solutions (customer relationship management (CRM), for example) the cloud is now the de facto standard. This practical primer on the cloud and its role in the contact center is designed to arm you with a high-level view of the cloud and its role in the contact center.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Include organization change management at the beginning.

article thumbnail

Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing.

article thumbnail

Top Customer Success Events in 2022

CustomerSuccessBox

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. Customer Success Conference 2022 by TSIA. The CS100 Summit provides customer success managers to learn from leaders.

SaaS 52
article thumbnail

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Conference Coverts to On-demand Learning. Because of our education opportunity, I team up with virtual summit producer Abraham Venismach to create the first online contact center industry conference that converts to an on-demand learning system. EXPERT SESSION – A Few Hiring Tips from The Contact Center Floor.

article thumbnail

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions

Hodusoft

The company’s comprehensive portfolio of solutions includes: HoduCC- Call/Contact Center Software : HoduCC is an advanced, feature-rich call and contact center solution that enables businesses to deliver superior customer experiences.