ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

Beyond Philosophy

MARCH 22, 2019

How to Manage Uncertainty. I heard the manager say about the team that you have to control the controllable. I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers. In some ways, this is how you manage uncertainty. My team is the Luton Town Football Club.

Management 240

Management Coaching Consulting Consulting 240

Spearline

SEPTEMBER 30, 2021

Active path testing in this way allows end-to-end performance management based on geographic areas of interest, specific carriers partners, or service types. The post The benefits of conference testing appeared first on Spearline. We proactively test toll and toll-free numbers for connectivity, audio quality, and more globally.

Telecommunications 98

Telecommunications Marketing Personalization Management 98

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Engineering Education 108

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you. If you are in the urge of exploring the next wave on the web, this conference will help!

SaaS 52

SaaS Education Technology Marketing 52

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. And at CPC, most seem to agree that there’s no going back.

Contact Center 68

Contact Center Consulting Consulting Technology 68

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

Journey mapping 140

Journey mapping Metrics Contact Center Benchmark 140

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The Experience Management Summit (X4). The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference.

SaaS 52

SaaS Education Best practices Marketing 52

Contact Center Pipeline

APRIL 11, 2017

Going to SWPP’s Annual Conference is like going to Workforce Management camp. The best tag line in the “About Me” section that I saw was from Tony Graczyk, CCWFM Manager at […]. Surrounding ourselves with like-minded buddies for three days is a powerful energy that rejuvenates us.

Management 100

Management Contact Center Call Center 100

Contact Center Pipeline

JUNE 12, 2018

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1.

Management 100

Management Contact Center Call Center 100

Contact Center Pipeline

MARCH 2, 2015

I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ??

Management 100

Management 100

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link]. Mark Your Calendars Now! .

Chief Customer Officer 52

Chief Customer Officer Education Accountability Management 52

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Engineering 74

Engineering Education Accountability Technology 74

Nexmo

AUGUST 23, 2019

In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. You will be using Gradle to manage your dependencies and run your application. Create a Conference Call With Java. You will use Gradle to manage your dependencies and to create and run your Java application.

Call flow 75

Call flow Accountability Management APIs 75

Contact Center Pipeline

APRIL 14, 2016

The 2016 SWPP Annual Conference in Nashville (April 4-6) was a lot of fun. This conference is dedicated to workforce management, which […]. I came home with a notebook full of facts and lessons that I captured—it was just as thick as last year’s was and just as thick as I expect next year’s will be.

Management 100

Management Contact Center Call Center 100

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference. SaaStr Annual 2021.

SaaS 52

SaaS Finance Marketing Technology 52

Global Response

MARCH 26, 2024

While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership. This includes GDPR for data protection and ISO certifications for quality management.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Contact Center Pipeline

MARCH 3, 2015

More news and notes from the 2015 SWPP Annual Conference, Day 2: SWPP Announces 2015 Workforce Management Professional of the Year The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Congratulations, Denise!

Best practices 100

Best practices Management Contact Center Call Center 100

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

Spearline

JANUARY 26, 2021

For more information, In the latest episode of the Spearline Podcast, Josh and Kees are joined by Spearline Enterprise Sales Manager, Emmanuelle O’Donovan. We discussed the vital role audio plays in managing virtual events and conferences online. Tune in now to catch up with all the latest Spearline news and developments!

Enterprise 80

Enterprise Sales Management 80

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

Accountability 52

Accountability Management Coaching 52

Contact Center Pipeline

JUNE 6, 2018

The 2018 SWPP Annual Conference in Nashville kicked off on Sunday, June 3rd. I love the all-WFM-all-the-time format of this conference. Every break, every lunch, and every session is devoted to forecasting, scheduling, real-time adherence, staffing models, power-of-one, net staff, Erlang… and this goes on for three days.

Management 222

Management Contact Center Call Center 222

TCN

FEBRUARY 1, 2022

WHAT & WHO RMAI 25th Annual Conference, hosted by Receivables Management Association International (RMAI), is. The post TCN to Showcase Latest Enhancements to its Advanced Call Center Platform at RMAi 2022 Annual Conference appeared first on TCN.

Call Center 52

Call Center Management 52

Beyond Philosophy

MARCH 28, 2019

Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. Luckily, there are a few ways to manage uncertainty—and its related risk. Many years ago, I attended the Confederation of British Industries (CBI) conference in London. The answer is harder.

Management 359

Management Consulting Consulting Benchmark 359

Contact Center Pipeline

APRIL 5, 2017

Last week, I was hanging out at SWPP’s 2017 Annual Conference in Nashville. One thing I especially enjoy about this conference (besides the sessions) is walking through the showroom to catch up on the latest cool WFM features, products, and technology from industry vendors.

Technology 100

Technology Contact Center Call Center Management 100

Beyond Philosophy

MARCH 14, 2024

Harvey wrote “ The Abilene Paradox: The Management of Agreement ” years ago. The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. Colin has spoken at hundreds of conferences, including some of the world’s largest brands.

Personalization 195

Personalization Management 195

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices Technology 72

ShepHyken

SEPTEMBER 19, 2023

When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. They continue to open more distribution sites and grow their fleet of airplanes and vehicles to manage the entire experience, so they don’t have to rely on outside vendors as much.

Customer Service 343

Customer Service Coaching Customer Experience Management 343

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Government 52

Government Consulting Consulting SaaS 52

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. eTail: eCommerce & Omni-channel Conference – Palm Springs, CA – Feb.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Kapta Customer Success

JANUARY 30, 2023

Harvey Dunham from the Strategic Account Management Association was one of the most popular speaker at KAMCon 2022 the annual account management conference that we host in Boulder, Colorado.

Accountability 52

Accountability Management 52

Beyond Philosophy

APRIL 18, 2024

It’s called Discount Tackle, and the manager knows me. By contrast, if the store manager said it, like the one at Discount Tackle, they might have different feelings about those suggestions. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

195

195

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52