Integrity Solutions
JULY 22, 2021
When you hear the word “coach”, what comes to mind? We often associate “coach” with a sports analogy. Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. Isn’t that what you want to do when coaching? The Business Case for Coaching.
Playvox
OCTOBER 18, 2022
Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility.
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Global Response
MAY 1, 2023
As you consider shifts and agent hours, you’ll also want to ensure you factor in “non-call” work such as after-call processing, training and coaching, breaks, time off and other responsibilities that add to agents’ weekly or daily time. Are your forecasting models accurate?
Balto
JUNE 23, 2022
But you’re not familiar with the area, so you don’t know which route to take or which mode of transportation to choose. Think back to your best coach, teacher, or mentor growing up. Was their feedback thoughtful and relevant to you? Did you want more feedback from them or less? Simply surfacing content isn’t enough.
Calabrio
OCTOBER 19, 2022
These additional learning opportunities were a big hit, and we loved all the feedback from our customers about them. Using technology to identify performance coaching opportunities. One way is to use Performance Coaching to drive agent engagement while also supporting your company’s bottom line. Greater work-life balance.
Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Understand that your audience is interested in your subject matter and really want to talk to you about it, whether it’s their opinion, their feedback, their research, etc.
Balto
FEBRUARY 6, 2023
It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency.
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