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Why Coaching? The Business and Personal Cases

Integrity Solutions

When you hear the word “coach”, what comes to mind? We often associate “coach” with a sports analogy. Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. Isn’t that what you want to do when coaching? The Business Case for Coaching.

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Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents

Playvox

Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. In the end, bringing employees back is a risky move. How to Make Remote Work a Win-Win Situation.

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Lessons from 10 Years Working in Public Service Social Customer Care

Russel Lolacher

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Understand that your audience is interested in your subject matter and really want to talk to you about it, whether it’s their opinion, their feedback, their research, etc.

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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

These additional learning opportunities were a big hit, and we loved all the feedback from our customers about them. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement. Greater work-life balance. Support Is Truly 24/7/365.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency.

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Call Center Workforce Management

NobelBiz

Effective workforce management leads to a better customer experience, cost savings, and, probably most importantly, higher employee engagement and attrition. Higher employee engagement: Using the right call center software can improve communication between employees and managers.

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Brand Move Roundup – April 6, 2020

C Space

After having donated more than €2m euro to the hospital in Parma – the city where their headquarters are situated), pasta manufacturers Barilla have made a great employee engagement move. “We Ola has also offered 500 cabs to the Karnataka government for emergency transportation. 50 crores ($6.7 25 crore ($3.3 25 crores ($3.3