Coaching Feedback Surveys Transportation 
Integrity Solutions
JULY 22, 2021
When you hear the word “coach”, what comes to mind? We often associate “coach” with a sports analogy. Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. Isn’t that what you want to do when coaching? The Business Case for Coaching.
SharpenCX
FEBRUARY 12, 2020
Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” She told Fast Company , “Lyft’s mission is to improve people’s lives by providing the world’s best transportation. Learn 29 facts and tactics to improve coaching in your contact center.
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SharpenCX
FEBRUARY 12, 2020
Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” She told Fast Company , “Lyft’s mission is to improve people’s lives by providing the world’s best transportation. Learn 29 facts and tactics to improve coaching in your contact center.
Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales.
aircall
JUNE 16, 2021
In our 2021 ECommerce Report , we surveyed nearly 6,000 eCommerce shoppers across seven countries. Other sobering statistics in the survey illustrate the importance of getting it right the first time: Half of all customers would stop buying from a brand after a single bad customer service experience. Expert knowledge.
Global Response
MAY 1, 2023
As you consider shifts and agent hours, you’ll also want to ensure you factor in “non-call” work such as after-call processing, training and coaching, breaks, time off and other responsibilities that add to agents’ weekly or daily time. Are your forecasting models accurate?
Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Understand that your audience is interested in your subject matter and really want to talk to you about it, whether it’s their opinion, their feedback, their research, etc.
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