Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents
Playvox
OCTOBER 18, 2022
The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.
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